Join us and be a part of this journey as we write customer success stories about these products. WHAT YOU DO Interface with business customers, gathering and understanding requirements. Interface with customer and Genesys data science teams in discovery, extraction, loading, data transformation, and analysis of results. Define and utilize data intuition process to cleanse and verify the integrity of customer & Genesys data to be used for analysis. Implement, own, and improve data pipelines using best practices in data modeling, ETL/ELT processes. Build, improve, and provide ongoing optimization of high-quality models. Work with PS & Engineering to deliver specific customer requirements and report back customer feedback, issues, and feature requests. Continuous improvement in reporting, analysis, and overall process. Visualize, present, and demonstrate findings as required. Perform knowledge transfer to customer and internal teams. Communicate within the global community respecting cultural, language, and time zone variations. Demonstrate flexibility to adjust working hours to match customer and team interactions. ABOUT YOU Bachelors / Masters degree in quantitative field (e.g., Computer Science, Statistics, Engineering) 5+ years of relevant experience in Data Science or Data Engineering 5+ years of hands-on experience in Elasticsearch, Kibana, and real-time analytics solution development Hands-on application development experience in AWS/Azure and experience in Snowflake, Tableau, or Power BI Expertise with major statistical & analytical software like Python, R, SAS Good working knowledge on any programming language like Java, NodeJS. Application development background of using any contact center product suites such as Genesys, Avaya, Cisco etc. is an added advantage Expertise with data modeling, data warehousing, and ETL/ELT development Expertise with database solutions such as SQL, MongoDB, Redshift, Hadoop, Hive Proficiency with REST API, JSON, AWS Experience in working and delivering projects independently. Ability to multi-task and context switch between projects and tasks Curiosity, passion, and drive for data queries, analysis, quality, and models Excellent communication, initiative, and coordination skills with great attention to detail. Ability to explain and discuss complex topics with both experts and business leaders.

About Genesys Innovations Team: GENESYS Innovations builds solutions that enable our customers to get more value out of their Genesys platforms. The Innovations teams primary job is to build new, innovative applications using AI and analytics, with the goal of helping our customers effectively and efficiently deliver experience as a service (XaaS). Job Summary Responsible for architecting, developing, testing, implementing, and maintaining AWS applications. Troubleshoots and solves software issues related to Genesys Innovation Applications. Research technical problems and suggests improvements for applications. What you bring to the team AWS full stack development experience: database, server-side, and front-end Solid understanding of AI frameworks, libraries, and tools. 6+ years total development experience 5+ years of experience in AI development and machine learning, with a strong portfolio of AI projects. 5+ years of design and development experience in technologies using REST APIs and microservices architecture 4+ years AWS experience At least 4+ years React and Node.js based real time application experience. Specific AWS services of interest include but is not limited to: S3, DynamoDB, Lambda, CloudFormation, CloudFront, Route53, IAM, SNS, SQS, KMS, VPC, CloudWatch, CloudTrail etc . Experience with CI/CD and automated testing Demonstrated success in actively contributing to large consulting projects Effectively communicates to diverse technical and nontechnical audiences, including developers, technical leads, peer architects, delivery owners, business owners, senior leaders, etc. Experience in full life-cycle software development or methodology using Agile, Scrum, Kanban, etc.; requirements analysis, design, development, testing, and implementation Work with teams as they perform feature level design, development, testing, and performance analysis. Develop the required technical pieces/end-to-end solutions for multi-layered applications on a variety of technology stacks 4+ years of experience developing with contact center technologies like Genesys, Cisco, Avaya, Nice, Talk Desk, etc. Services provided by the candidate will include design, development and diagnostics in both traditional and agile forms. Customer interaction is to be expected along with experience in Genesys product APIs, common third-party tools, applications and business systems. The work will be intellectually challenging and will expand with the evolution of the Genesys product roadmap. Qualifications BS/MS/BA or equivalent. Computer Science major preferred. 5 years or more of commercial software development experience in node.js, Javascript, C#, Java where an additional language such as Python, PHP or C++ is a benefit. Experience with data preprocessing, feature engineering, and model evaluation techniques. Knowledge of deep learning architectures and techniques. Familiarity with cloud platforms and services for AI model deployment . Experience with deploying software, administrative procedures and configuration for Windows and Linux operating environments. Ability to work independently on routine duties or projects with general instructions on new assignments. Excellent verbal, writing skills and the ability to effectively interact with clients (business and technical audiences) in the English language is a must. Having similar capabilities in other major European languages is a plus. Demonstrate solid analytical programming and problem-solving skills including software operation diagnostics. Must be able to present examples of candidate written technical documentation such as technical design specifications, user guides or deployment manuals. Optimize billable utilization opportunity. Must demonstrate ability to effectively understand and consult with clients and partners (vendors and internal teams) in a high paced environment and flexible schedules. May assist with resolving escalated customer issues that originated with customers or partner. Familiarity with the following is a definite plus: Should have development exposure to data streaming applications. Should have application development knowledge of RTA based UI applications. Practical experience deploying or developing with Genesys technologies especially with integration to various customer environments/backend systems using Genesys SDKs (PSDK, WFM API, IceLib, ICWS, GWS). Good practical experience with development methodologies Practical experience with best Consulting Services/Project Delivery practices employed in the industry among leading consulting organizations. Good working experience with database administration/optimization.

Role & responsibilities Job Title: Account Executive Location: Bengaluru Summary: Please create a summary describing your position and signaling to a candidate why this would be an exciting opportunity for them. Key Responsibilities: The Account Executive will be responsible for driving revenue growth by selling Genesys CCaaS solutions to both existing and new customers within the Southern India region. This role involves a mix of account management, upselling/cross-selling to existing clients, and new logo acquisition. The ideal candidate will have a proven track record of success in selling complex software solutions, preferably within the contact center or unified communications space. They should be a highly motivated and results-oriented individual with excellent communication, negotiation, and relationship-building skills. Responsibilities: Sales Strategy and Execution: Develop and execute a comprehensive sales strategy to achieve revenue targets within the assigned territory (Southern India). Identify and qualify new business opportunities through proactive prospecting, networking, and lead generation activities. Manage the full sales cycle, from initial contact and needs assessment to proposal development, negotiation, and deal closure. Account Management & Growth: Build and maintain strong relationships with key stakeholders at existing customer accounts. Identify opportunities for upselling and cross-selling Genesys CCaaS solutions to expand our footprint within existing clients. Ensure high levels of customer satisfaction and retention by providing exceptional account management and support. New Logo Acquisition: Identify and target key prospects in the Southern India market, focusing on specific verticals (e.g: Ecomm, Healthcare, Retail, GCC, Tech). Conduct in-depth needs analysis to understand customer challenges and requirements. Develop and present compelling value propositions that showcase the benefits of Genesys CCaaS solutions. Product Expertise: Maintain a deep understanding of Genesys CCaaS solutions, including features, functionality, and competitive differentiators. Effectively communicate the value proposition of our solutions to both technical and business audiences. Collaboration & Reporting: Collaborate with internal teams (e.g., Solution Consulting, marketing, Business Development, professional services) to ensure customer success. Provide accurate and timely sales forecasts and reports to management. Maintain accurate and up-to-date records of all sales activities in the CRM system. Qualifications: Experience: Bachelor's degree in a relevant field (e.g., Business Administration, Sales, Marketing). 6+ years of experience in sales, with a proven track record of success in selling complex software solutions. Experience selling CCaaS, contact center solutions, or unified communications is highly preferred. Experience in the Southern India market and a strong understanding of the local business landscape. Skills: Excellent communication, presentation, and interpersonal skills. Strong negotiation and closing skills. Ability to build and maintain strong relationships with customers and internal stakeholders. Proven ability to manage the full sales cycle, from lead generation to deal closure. Strong business acumen and understanding of customer business needs. Self-motivated, results-oriented, and able to work independently. Proficiency in CRM systems (e.g., Salesforce). Attributes: Hunter mentality with a passion for driving new business. Customer-centric approach with a focus on building long-term partnerships. Ability to work in a fast-paced and dynamic environment. Strong work ethic and a commitment to achieving results. Preferred Qualifications: Master's degree in Business Administration (MBA). Existing network of contacts within the Southern India business community. What Genesys Offers: Competitive salary and commission structure. Comprehensive benefits package. Opportunity to work for a global leader in the customer experience industry. Challenging and rewarding work environment. Career growth and development opportunities. A collaborative and supportive team culture.

Company Overview: At the Innovation team within Genesys, were pushing the boundaries of customer experience technology by building innovative solutions integrated with Genesys Cloud. We’re seeking a skilled Senior Software Engineer to join our team and create scalable, high-performance applications on AWS. Job Summary: We are looking for a Senior Software Engineer with expertise in Go, JavaScript, TypeScript, and Kubernetes to design, develop, and maintain cutting-edge systems. You’ll work on solutions tightly integrated with Genesys Cloud, leveraging AWS to deliver seamless functionality. UX experience is a plus, as you’ll collaborate with teams to craft intuitive, user-focused features. If you excel in dynamic environments and love tackling complex challenges, this role is for you. Responsibilities: Develop robust backend services and APIs using Go. Create dynamic, responsive front-end components with JavaScript and TypeScript. Deploy and manage containerized applications using Kubernetes on AWS. Integrate solutions with Genesys Cloud APIs to enhance customer experience workflows. Optimize system performance, scalability, and reliability in AWS environments. Work with product managers, architects, and UX designers to shape technical requirements. Write clean, maintainable, and well-documented code adhering to best practices. Debug and resolve complex technical issues in production. Mentor junior developers and participate in code reviews. Required Qualifications: 8+ years of software development experience. Strong proficiency in Go for backend development. Advanced skills in JavaScript and TypeScript for front-end and full-stack work. Hands-on experience with Kubernetes for container orchestration. Expertise in building and deploying solutions on AWS (e.g., EC2, ECS, Lambda, S3). Experience with microservices architecture and RESTful APIs. Strong problem-solving skills and a detail-oriented mindset. Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience). Preferred Qualifications: Experience integrating with Genesys Cloud APIs or similar CX platforms. UX design experience or a knack for building user-friendly interfaces. Familiarity with AWS-native tools (CloudFormation, Step Functions, etc.). Contributions to open-source projects or a robust GitHub portfolio. Nice-to-Have: Proficiency with modern DevOps tools (Docker, CI/CD pipelines, Terraform). Exposure to Agile/Scrum methodologies. Why Join Us? Build innovative solutions that redefine customer experiences. Join a collaborative, forward-thinking team in a flexible work environment. Competitive salary, benefits, and opportunities for career growth. Work with cutting-edge AWS and Genesys Cloud technologies.