Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is a leader in cloud-based call center solutions and one of Silicon Valley’s fastest-growing companies. To support our continued growth, we are seeking a talented and experienced Delivery Leader to build and lead a new IT Applications Delivery team in our India offices. This role will primarily focus on advanced Force.com platform development, ensuring the successful delivery of high-quality solutions through collaboration with global teams and US-based stakeholders. This position is based out of one of the offices of our affiliate Acqueon Technologies in Chennai, India, and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products, collaborating with global teammates based primarily in the United States. Key Responsibilities Build and scale a high-performing Salesforce development team by identifying skill gaps, hiring top talent, and cultivating a strong engineering culture focused on ownership, technical excellence, and continuous improvement Lead and manage team of full-time and contract developers, as well as oversee India-based managed services providers to deliver advanced Salesforce solutions across multiple clouds (Sales, Service, Experience, CPQ). Provide mentorship and development opportunities to ensure high performance and growth within the team Provide leadership for advanced Force.com platform development, including Apex, Lightning, and Salesforce-centric solutions, while establishing best practices, development guardrails, and reusable design patterns Collaborate with US-based delivery leaders to intake, prioritize, and manage Force.com related work requests for the development team and managed services providers. Oversee delivery to ensure high-quality outcomes and facilitate the smooth handoff of completed work products Manage development backlogs, sprints, and prioritization lists to ensure work is aligned with business objectives and delivered on schedule Foster technical excellence and optimize development processes by implementing and maintaining best-in-class DevSecOps practices, including continuous integration/delivery pipelines, to enhance delivery efficiency and quality Oversee offshore vendor operations and support practices, ensuring adherence to established standards and the consistent delivery of high-quality services Participate actively in solution design and architecture discussions Key Requirements: 7+ years of Salesforce development experience with strong command of Apex, LWC, SOQL, and declarative tools (Flows, Process Builder, etc.) 3+ years of experience managing or leading Salesforce delivery teams Active Salesforce Platform Developer II certification required. Architect certifications strongly preferred Experience with iPaaS platforms, such as Workato, to build enterprise-wide integrations a big plus Proven ability to coach developers and conduct high-quality code reviews Experience working with and delivering projects using Agile methodology, including sprint planning, backlog management, and iterative development processes Strong execution ability with a track record of taking concepts from idea to launch Proven ability to mentor, coach and develop teams, fostering a high-performance and collaborative environment Demonstrated leadership qualities and partnering skills Excellent organization, communication, and time management skills Confidence, humility, creativity, and a positive attitude are a must Must reside in Chennai, India Why You’ll Love This Role: You're not just leading - you're building You'll have the autonomy to shape architecture, build a new high-caliber team, and influence enterprise direction You'll be a key player in transforming how our company leverages Salesforce to drive growth and deliver exceptional customer experiences Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9. Show more Show less

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We are looking for an experienced, high-energy senior engineer for our Platform team. You will use proven testing practices to foster excellence in our products. This includes usage and development of tools and frameworks needed to support testing and release builds. You will apply your technical knowledge, leadership skills, software development methodologies, best test practices, and proven processes to consistently deliver great quality products in a predictable manner. This position is based out of one of the offices of our affiliate Acqueon Technologies in India, and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products, collaborating with global teammates based primarily in the United States. Who you are (Knowledge & Application and Typical Experience) You are an adaptable, conscientious, diligent, hard working quality engineer with strong knowledge of Core Testing Chops and computer fundamentals plus knowledge of our stack. You have 5-8+ years of expertise in quality assurance, automation frameworks, and testing strategies. You have a strong knowledge and experience in scripting languages and test automation tools. What You Do (Job Scope, Complexity & Problem Solving) You are a member of a team of quality and test automation engineers responsible for designing, developing, and maintaining automated testing solutions. Your work focuses on contribution to test automation coverage by creating new test scripts and methods to the existing frameworks. You are delivering assigned or self-selected testing tasks efficiently and with testability - including complex tasks from backlog in their area of expertise. You are skilfully diagnosing and anticipating problems/bugs, solving with industry patterns. How You Work (Collaboration & Interaction) You are collaborating well with team, both accepting feedback and helping others get past problems, making sure project is moving forward. You can interface with other quality engineers, developers and Product Managers. How You Lead (Discretion & Impact + Scope of Management & Supervision) You are testing chops in your localized module/project. Both Follow and Contribute to process, security, documentation, best practices. You rapidly refine and improve your skills based on feedback. You dont get silently stuck. You have strong ability to efficiently deliver medium complexity tasks in self-directed way with weekly management check-ins. Typical Barriers to Entry This role typically requires strong experience in testing and computer fundamentals, strong knowledge and experience in scripting languages and test automation tools and strong ability to diagnose technical issues. Without prior testing and automation experience, candidates may find it challenging to meet the demands of this role. Key Responsibilities: Run, analyse and troubleshoot regular cross-platform certification test suites Contribute to extension of the coverage of the certification suites as well as the test frameworks Fix potential test suite and framework issues Identify, document, and track defects through to resolution Participate in Agile software development initiatives (stand-up, grooming session, sprint demo, increment planning) Working within geographically distributed team of Dev, DB architects, PdM, RM, and QE Must be willing to participate in on-call responsibilities Required skills: Computer Science/Engineering degree or equivalent 5-8+ years experience as a QE/QA the SaaS industry, understanding of SW development process and testing methodologies, tools and processes Knowledge of SW version control, bug-tracking, and test management systems Experience with automated testing tools and frameworks Experience in frontend testing of Web based applications Proven experience in building, maintaining, and supporting test solutions for enterprise SaaS applications Experience with API testing Troubleshooting and analytical skills, logs analysis Problem solving, analytical and positive attitude Good technical English reading, writing, and verbal skills Strong interpersonal, reliable and communication skills Desirable skills: Knowledge of programming techniques and algorithms (OOP, multithreading, script languages such as Python/Java) Cloud platform experience such as AWS, GCP, or Azure Knowledge of Cloud Infrastructure automation software tools Experience in Selenium and Page Object Model Experience in Coding Integrated Development Environment (e.g. Java IDE (Eclipse, InteliJ, etc.)) Basic knowledge of UNIX/Linux Experience with Call Center practices Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https: / / www.five9.com / pt-pt / legal . Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We are looking for an experienced, high-energy senior engineer for our Digital Engineering team. You will use proven testing practices to foster excellence in our products. This includes usage and development of tools and frameworks necessary to support testing and release builds. You will apply your technical knowledge, leadership skills, software development methodologies, best test practices, and proven processes to consistently deliver great quality products in a predictable manner. This position is based out of one of the offices of our affiliate Acqueon Technologies in India, and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products, collaborating with global teammates based primarily in the United States. Responsibilities: Software testing and quality assurance of Five9 Virtual Contact Center applications, working under Agile software development environment Provide technical leadership to design test plans for native cloud applications built in Google Cloud Platform (GCP) Lead Quality and Automation initiatives across multi-disciplinary teams, coordinating process definition, best practices and efficient usage of infrastructure Participate in Agile software development initiatives (standup, grooming and planning sessions, sprint demo and retrospective) Working within geographically distributed team of Dev, UX/UI architects, PdM, RM, and QE Required skills: 5+ years experience in the SaaS industry, understanding of SW development process and testing methodologies Knowledge of SW version control, bug-tracking, and test management systems Experience in front-end testing of Web based apps Experience of testing back-end, micro-services, API testing Troubleshooting and analytical skills, logs analysis Proven experience in building, maintaining, and supporting test solutions for enterprise SaaS applications CS/EE degree or equivalent with 5+ years of proven related experience Practical experience with DBMS (MySQL desirable) Basic knowledge of UNIX/Linux Knowledge of programming techniques and algorithms (OOP, multithreading, script languages such as Java Script or Python) Solid knowledge of Web UI Automation with tools like Selenium Good technical English reading, writing, and verbal skills Strong coaching and mentoring skills Strong interpersonal, reliable and communication skills Desirable skills: Cloud platform experience such as AWS, GCP, or Azure Knowledge of Cloud Infrastructure automation software tools Experience in Java Integrated Development Environment (Eclipse, InteliJ, etc.) Experience in Test Automation projects for cloud computing solutions (private or public) Experience with security protocols (i.e., OWASP Top Ten, PCI Compliance, and data encryption standards) Basic knowledge of VoIP, ISDN, PSTN Experience with high-volume transactional systems Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https: / / www.five9.com / pt-pt / legal . Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We are seeking a Principal Product Manager to join our growing product management team and lead AI innovations, focusing on enhancing customer experiences through advanced automation and intelligence. This role is pivotal in shaping the strategy and execution of our AI-powered products, positioning Five9 as a leader in leveraging AI for transformative customer outcomes. We are looking for a dynamic and highly skilled senior individual with an exceptional blend of interpersonal and technical competencies. The ideal candidate will demonstrate expertise in AI-driven solutions, a strong understanding of the competitive landscape, and proven familiarity with AI concepts, including NLU, ML, LLMs, and RAG (Retrieval-Augmented Generation). This position is based out of one of the offices of our affiliate Acqueon Technologies in India, and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products, collaborating with global teammates based primarily in the United States. Key Responsibilities: Define and implement the product strategy to align with the company's overall vision and goals Conduct competitive analysis and maintain expertise in market trends and competitors' offerings Collaborate with cross-functional teams, including engineering, design, and go-to-market (GTM), to translate product strategy into detailed requirements and prioritize features Develop product positioning, packaging, and pricing strategies Work closely with customers, ISVs, and partners, leveraging their feedback to refine products and drive positive outcomes Adopt a hands-on approach, navigating seamlessly between high-level strategy and detailed execution Requirements: Bachelor’s degree in computer science, engineering, or related field; MBA is a plus Minimum of 9 years of experience in SaaS software product management Deep understanding of AI technologies, ecosystems, and evolution Proven track record of executing successful product launches Strong analytical, problem-solving, and decision-making skills Experience managing beta programs, user feedback, and conducting A/B testing Excellent collaboration skills to guide product teams and lead through influence in a global environment Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9. Show more Show less

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We are seeking a Principal Product Manager to join our growing Intelligent Virtual Agents (IVA) product management team, and to spearhead our AI innovations, focusing on enhancing self-service automation experiences. This role is pivotal in shaping the strategy and execution of our AI products, positioning Five9 as a leader in leveraging AI for transformative customer experiences. Five9 is in search of a dynamic and highly skilled senior individual, possessing an exceptional blend of interpersonal and technical competencies. The ideal candidate will showcase proven expertise in AI-powered conversational self-service solutions, will demonstrate a deep understanding of the technology and competitive landscape. Proven familiarity with AI concepts, including NLU, and ML, LLM and RAG (retrieval augmented generation) is crucial as well as data reporting and analytics. This position is based out of one of the offices of our affiliate Acqueon Technologies in India, and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products, collaborating with global teammates based primarily in the United States. Key Responsibilities: Define and implement the product strategy for Five9 Intelligent Virtual Agents to align with the company's overall vision and goals. Support IVAs in their evolution to replace traditional IVRs, deliver next-level self-service performance Analytics and reporting and accelerate their transition towards LLM-powered bots Conduct competitive analysis, become the reference for intelligence of the competition’s related offerings Collaborate with cross-functional teams, including engineering, design, and go-to-market (GTM) to translate product strategy into detailed requirements, prioritizing features and functionalities. Develop product positioning, packaging, and pricing strategies. Work with customers, ISVs and partners, leveraging their feedback to refine products and influence positive outcomes. Embrace a hands-on approach, capable of navigating from high-level strategic vision to detailed execution. Requirements: Bachelor’s degree in computer science, engineering; an MBA or similar is a plus. A minimum of 9 years of experience in SaaS software product management. Ability to demonstrate a deep understanding of the Conversational AI (Voice/Chatbot) landscape and LLM technology, ecosystem and evolution Proven affinity for inserting user experience first in the product design approach Proven track record of developing and executing successful product launches. Strong analytical, problem-solving, and decision-making skills. Experience managing beta programs, user feedback, and conducting A/B testing. Excellent collaboration skills, with the ability to motivate and guide a product development team, work effectively across functions and lead through influence in a global team environment. Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9. Show more Show less

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Job Purpose Five9 is on a mission to deliver the New CX. As businesses serve their customers using a range of business and communications applications, Five9 integrates with these applications to ensure that the Customer Experience (CX) and User Experience (UX) is seamless across the applications. Five9 is seeking a highly skilled and dynamic Senior Product Manager for our CRM Integrations. This role involves managing a portfolio of integration adapters for Customer Relationship Management (CRM) & Customer Service Management (CSM) vendors such as Salesforce and ServiceNow. This position is based out of one of the offices of our affiliate Acqueon Technologies in India, and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products, collaborating with global teammates based primarily in the United States. Responsibilities Manage the assigned CRM integration adapters and live transcription (TranscriptStream) adapter-for-CRM, aligning with Five9 product strategy, executing on objectives, and managing the end-to-end lifecycle of the portfolio Formulate, validate, publish and maintain the Product Roadmap in collaboration and consultation with the broader Product Team and with key functional primes across the company Work with the Product Teams at the CRM companies, defining an integration strategy and roadmap with each, and conducting joint product planning meetings with regular progress reviews Work with key stakeholders and contributors (internal, partner, customer) to understand customer, needs and translate them into prioritized product requirements Work closely with the Five9 Business Development Team to maintain full alignment on partner integration priorities, roadmap, and progress Utilizing the Aha and Jira applications, manage and prioritize the backlog, and convert to Epics, Features and User Stories for delivery through the Five9 Agile process Partner closely with the Engineering Team to ensure that requirements are clear, understood and prioritized, and are development, tested and delivered in-line with Five9 and industry best practices Prepare product business case analysis for new initiatives, releases and major features In close partnership with Program Management and the Go-to-Market Team, lead the products through the new product introduction process Work with Product Marketing and Sales Readiness to develop the product positioning, value proposition and pricing Work with Engineering to ensure that CRM integration adapters are deployed to Five9 datacenters in line with Five9 global footprint and global expansion plans Understand competitor offerings and align product roadmap for differentiation and market leadership Provide product subject matter expertise in support of sales engagements, customer presentations, and partner conferences Have a hands-on approach and a willingness and aptitude to work from requirements research and definition, right through to product delivery and lifecycle management Experience & Capabilities 5+ years in cloud software product management 2 years experience in Contact Center-as-a-Service (CCaaS) Knowledge and experience of working and integrating with CRM/CSM vendors such as Salesforce, ServiceNow, Microsoft, Zendesk, Oracle Proven track record of delivering innovative software solutions to market Experience of building applications to run on public cloud platforms (e.g. GCP, AWS) Proven ability to collaborate cross-organization, up and down management levels, with globally distributed office locations, in both Five9, and partner organizations Education Bachelor's degree in business or engineering fields An advanced degree in a business discipline is highly desirable A Product Management credential is essential Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9. Show more Show less

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Job Purpose Five9 is on a mission to deliver the New CX. As businesses serve their customers using a range of business and communications applications, Five9 integrates with these applications to ensure that the Customer Experience (CX) and User Experience (UX) is seamless across the applications. Five9 is seeking a highly skilled and dynamic Senior Product Manager for our CRM Integrations. This role involves managing a portfolio of integration adapters for Customer Relationship Management (CRM) & Customer Service Management (CSM) vendors such as Salesforce and ServiceNow. This position is based out of one of the offices of our affiliate Acqueon Technologies in India, and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products, collaborating with global teammates based primarily in the United States. Responsibilities Manage the assigned CRM integration adapters and live transcription (TranscriptStream) adapter-for-CRM, aligning with Five9 product strategy, executing on objectives, and managing the end-to-end lifecycle of the portfolio. Formulate, validate, publish and maintain the Product Roadmap in collaboration and consultation with the broader Product Team and with key functional primes across the company. Work with the Product Teams at the CRM companies, defining an integration strategy and roadmap with each, and conducting joint product planning meetings with regular progress reviews. Work with key stakeholders and contributors (internal, partner, customer) to understand customer, needs and translate them into prioritized product requirements. Work closely with the Five9 Business Development Team to maintain full alignment on partner integration priorities, roadmap, and progress. Utilizing the Aha and Jira applications, manage and prioritize the backlog, and convert to Epics, Features and User Stories for delivery through the Five9 Agile process. Partner closely with the Engineering Team to ensure that requirements are clear, understood and prioritized, and are development, tested and delivered in-line with Five9 and industry best practices. Prepare product business case analysis for new initiatives, releases and major features. In close partnership with Program Management and the Go-to-Market Team, lead the products through the new product introduction process. Work with Product Marketing and Sales Readiness to develop the product positioning, value proposition and pricing. Work with Engineering to ensure that CRM integration adapters are deployed to Five9 datacenters in line with Five9 global footprint and global expansion plans. Understand competitor offerings and align product roadmap for differentiation and market leadership. Provide product subject matter expertise in support of sales engagements, customer presentations, and partner conferences. Have a hands-on approach and a willingness and aptitude to work from requirements research and definition, right through to product delivery and lifecycle management. Experience & Capabilities 5+ years in cloud software product management 2 years experience in Contact Center-as-a-Service (CCaaS). Knowledge and experience of working and integrating with CRM/CSM vendors such as Salesforce, ServiceNow, Microsoft, Zendesk, Oracle. Proven track record of delivering innovative software solutions to market. Experience of building applications to run on public cloud platforms (e.g. GCP, AWS). Proven ability to collaborate cross-organization, up and down management levels, with globally distributed office locations, in both Five9, and partner organizations. Education Bachelors degree in business or engineering fields. An advanced degree in a business discipline is highly desirable. A Product Management credential is essential. Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https: / / www.five9.com / pt-pt / legal . Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We're seeking a talented Senior Product/UX Designer to create cutting-edge software solutions for our contact center enterprise applications. You'll leverage your design expertise to build innovative features in areas like analytics, automation, AI, ML, and NLP, including virtual agents, data visualization, and AI-driven software. This position is based out of one of the offices of our affiliate Acqueon Technologies in India, and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products, collaborating with global teammates based primarily in the United States. About the Team: We're a collaborative, energized team of talented designers passionate about building awesome products. We value knowledge sharing and mutual growth, making it a common practice to level up together. We're a Figma-loving, multi-disciplinary team working in a fast-paced environment. Five9 embraces diversity and is an equal opportunity employer. Responsibilities: Conduct user research to understand customer needs and business goals Collaborate with designers, product managers, and engineers to create high-fidelity mockups, interactive prototypes, storyboards, and flow diagrams using our well-established component library Rapidly iterate on product explorations to deliver best-in-class user experiences Lead internal and external design reviews, effectively communicating design rationale and incorporating feedback Champion user-centered design, accessibility, and inclusivity throughout the product lifecycle Stay current with design trends, tools, and best practices Requirements: Excellent communication, presentation, and storytelling skills 3+ years of proven enterprise software product design experience Bachelor’s/Master’s degree in Design (UX/Interaction Design, HCI, Information Design, Visual Design), or equivalent professional experience Stellar visual design skills and a deep understanding of UX principles Expert-level Figma proficiency, including design systems, auto-layout, components, and prototyping Experience designing responsive, mobile-first UIs Proficiency in user research methodologies (e.g., interviews, surveys, usability testing, A/B testing) Demonstrated ability to collaborate effectively with cross-functional teams (product, engineering) Ability to manage multiple projects and meet deadlines in a fast-paced environment Nice-to-haves: Experience with conversation design, node-based flow builder UIs, and data analytics tools Familiarity with design tokens and Figma variables Experience facilitating design thinking workshops and creating user research artifacts (personas, journey maps) Working knowledge of front-end development (HTML, CSS, JavaScript, React, etc.) To Apply: Please submit your resume and a portfolio link that clearly demonstrates your design process and includes at least two enterprise product examples. For consideration, a portfolio is required, and access must be provided if it is password-protected. We look forward to hearing from you. Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9. Show more Show less

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Job Description Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9. Show more Show less

Five9 is looking for Product/UX Designer to join our dynamic team and embark on a rewarding career journey. A UX Designer is responsible for designing and improving the user experience of digital products and services They conduct user research, create wireframes and prototypes, and evaluate the usability of products The key responsibilities of a UX Designer are:1 Conducting user research to gather insights and inform design decisions2 Creating wireframes, prototypes, and high-fidelity mockups to effectively communicate design concepts3 Designing intuitive and user-centered interfaces that meet business and user requirements4 Evaluating the usability of products and making improvements to enhance the user experience5 Collaborating with cross-functional teams, including product managers, developers, and stakeholders6 Staying up-to-date with the latest design trends, technologies, and methodologies7 Participating in design reviews and incorporating feedback to refine designs8 Developing and maintaining design systems and style guidesThe ideal candidate should have:1 Strong experience in user-centered design, including conducting user research and prototyping2 Proficiency in design tools such as Sketch, Adobe Creative Suite, Figma, etc 3 Excellent visual design skills, with a strong portfolio demonstrating UX design work4 Good understanding of interaction design and information architecture5 Strong problem-solving and critical thinking skills6 Excellent communication and collaboration skills

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Test Automation Engineer would be an active member within the Software Quality Engineering Organization, responsible for providing automation and test support for the SW releases of Five9. This position is based out of one of the offices of our affiliate Acqueon Technologies in India, and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products, collaborating with global teammates based primarily in the United States. Responsibilities: Automated testing of Five9 product using Python based automation framework. New test script development for end-to-end product testing using automation framework. Test result analysis for executed tests using test framework logs, product logs, monitoring tools Support and extending of automation framework Develop new automation tools Detecting of weak points in existing automated process and flows, elimination of these items and control over efficiency for automated flows and processes Communication with other departments like Development, DevOps, TechOps, aligning goals and priorities for Test Automation Group with company priorities and strategy Participate in Agile software development initiatives (standup, planning, Increment planning) to support innovation and enhancement of automation framework and tools through iteration/functionality testingRequired skills: Hands-on experience with Python 3x and/or Java Solid knowledge of programming techniques and algorithms (OOP, multithreading) Experienced user of Linux-based OSes Proficient knowledge of VoIP, SIP, WebRTC architecture and micro-service base web technology Hands-on experience using Asterisk or FreeSwitch PBX Experience with network issue troubleshooting (understanding of basic network principles, i.e. OSI model, real time protocols, network management protocols) 3+ years of experience in similar automation roles Solid knowledge of software development process and software testing methodologies Excellent team player with strong analytical and troubleshooting skills Practical experience with MySQL Experience with SW version control and project/bug-tracking systems (JIRA, Git, ...) Desirable skills: Experience in REST API automation and/or SDK type of interfaces (Java, Python, C++, etc.) Very strong interpersonal, reliable and communication skills Pro-activity in investigation of new opportunities for automation Experience with AWS/GCP Automation frameworks for CI/CD processes Experience in Test Automation projects for cloud computing solutions (private or public) Docker experience. General understanding of container based approach Solid knowledge of Web UI Automation with tools like Selenium Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9. Show more Show less

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Test Automation Engineer would be an active member within the Software Quality Engineering Organization, responsible for providing automation and test support for the SW releases of Five9. This position is based out of one of the offices of our affiliate Acqueon Technologies in India, and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products, collaborating with global teammates based primarily in the United States. Responsibilities: Automated testing of Five9 product using Python based automation framework. New test script development for end-to-end product testing using automation framework. Test result analysis for executed tests using test framework logs, product logs, monitoring tools Support and extending of automation framework Develop new automation tools Detecting of weak points in existing automated process and flows, elimination of these items and control over efficiency for automated flows and processes Communication with other departments like Development, DevOps, TechOps, aligning goals and priorities for Test Automation Group with company priorities and strategy Participate in Agile software development initiatives (standup, planning, Increment planning) to support innovation and enhancement of automation framework and tools through iteration/functionality testingRequired skills: Hands-on experience with Python 3x and/or Java Solid knowledge of programming techniques and algorithms (OOP, multithreading) Experienced user of Linux-based OSes Proficient knowledge of VoIP, SIP, WebRTC architecture and micro-service base web technology Hands-on experience using Asterisk or FreeSwitch PBX Experience with network issue troubleshooting (understanding of basic network principles, i.e. OSI model, real time protocols, network management protocols) 3+ years of experience in similar automation roles Solid knowledge of software development process and software testing methodologies Excellent team player with strong analytical and troubleshooting skills Practical experience with MySQL Experience with SW version control and project/bug-tracking systems (JIRA, Git, ...) Desirable skills: Experience in REST API automation and/or SDK type of interfaces (Java, Python, C++, etc.) Very strong interpersonal, reliable and communication skills Pro-activity in investigation of new opportunities for automation Experience with AWS/GCP Automation frameworks for CI/CD processes Experience in Test Automation projects for cloud computing solutions (private or public) Docker experience. General understanding of container based approach Solid knowledge of Web UI Automation with tools like Selenium Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https: / / www.five9.com / pt-pt / legal . Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Data Engineer will help design and implement a Google Cloud Platform (GCP) Data Lake, build scalable data pipelines, and ensure seamless access to data for business intelligence and data science tools. They will support a wide range of projects while collaborating closely with management teams and business leaders. The ideal candidate will have a strong understanding of data engineering principles, data warehousing concepts, and the ability to document technical knowledge into clear processes and procedures. This position is based out of one of the offices of our affiliate Acqueon Technologies in India, and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products, collaborating with global teammates based primarily in the United States. Responsibilities Design, implement, and maintain a scalable Data Lake on GCP to centralize structured and unstructured data from various sources (databases, APIs, cloud storage). Utilize GCP services including BigQuery, Dataflow, Pub/Sub, and Cloud Storage to optimize and manage data workflows, ensuring scalability, performance, and security. Collaborate closely with data analytics and data science teams to understand data needs, ensuring data is properly prepared for consumption by various systems (e.g. DOMO, Looker, Databricks) Implement best practices for data quality, consistency, and governance across all data pipelines and systems, ensuring compliance with internal and external standards. Continuously monitor, test, and optimize data workflows to improve performance, cost efficiency, and reliability. Maintain comprehensive technical documentation of data pipelines, systems, and architecture for knowledge sharing and future development. Requirements Bachelors degree in Computer Science, Data Engineering, Data Science, or a related quantitative field (e.g. Mathematics, Statistics, Engineering). 3+ years of experience using GCP Data Lake and Storage Services. Certifications in GCP are preferred (e.g. Professional Cloud Developer, Professional Cloud Database Engineer). Advanced proficiency with SQL, with experience in writing complex queries, optimizing for performance, and using SQL in large-scale data processing workflows. Proficiency in programming languages such as Python, Java, or Scala, with practical experience building data pipelines, automating data workflows, and integrating APIs for data ingestion. Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https: / / www.five9.com / pt-pt / legal . Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. As a Senior Delivery Manager, you are expected to lead the planning, execution, and oversight of delivery processes for all software deployments. You will be responsible for ensuring seamless software releases, maintaining high service uptime, and driving continuous improvement in our delivery practices. This position is based out of one of the offices of our affiliate Acqueon Technologies in India, and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products, collaborating with global teammates based primarily in the United States. The team The Delivery Management Team at Five9 is responsible for orchestrating the delivery and release of software with precision and agility, leveraging best practices, tools and technologies to ensure seamless integration, rapid deployment, and unwavering quality. This team is committed to fostering a collaborative environment that prioritizes continuous improvement and customer satisfaction, driving forward the success of our organization and our clients. This is a highly visible team across the board due to the nature of work and the opportunities to engage with all departments within Five9 to deliver a quality software rollout experience to internal and external customers/stakeholders. Role purpose The purpose of this role is to manage and optimize the end-to-end process of software delivery and release management. Senior Delivery Manager is a pivotal role within Five9 as we rely heavily on regular software rollouts to production. The individual in this role as a strategic leader ensures the smooth delivery of products while managing the complexities and risks inherent in the release process, and that releases are executed efficiently, and any potential issues are getting addressed proactively to minimize disruptions to business operations. This role is essential for maintaining the agility of the company while ensuring the quality and reliability of software products. How You Contribute End-to-End Delivery Management: Define and implement release schedules, ensuring that deadlines and business needs are met. Manage the release pipeline and coordinate the activities of development, QA, operations, and support teams and ensure that each release is thoroughly certified and delivered on time. Oversee the full release lifecycle, from planning and development to deployment and post-release support. Strategic Planning and Execution: Work closely with product management, engineering, and stakeholders to prioritize content for releases based on business objectives and customer impact. Ensure all releases align with the broader strategic goals of the business, ensuring that new features, enhancements, and bug fixes are properly integrated into the release cycle. Proactively identify risks and potential bottlenecks in the release process and develop mitigation strategies, providing timely resolutions to minimize disruptions to the business. Collaboration and Stakeholder Communication: Serve as the main point of contact for all stakeholders involved in the release process, including senior leadership, product owners, engineering teams, operations teams, customer support. Communicate progress, blockers, and risks to stakeholders at all levels, ensuring everyone is informed and aligned. Provide regular updates on the status of releases and the impact of upcoming changes to business operations. Continuous Improvement: Analyze the effectiveness of each release, identifying opportunities for process improvement, automation, and risk reduction. Drive the adoption of industry best practices in release management, ensuring that releases are more efficient and predictable over time and delivers real value to end customers. Establish and track key performance indicators (KPIs) and metrics related to release cycles, such as release frequency, deployment success rates, and post-release defect rates and drive meaningful actions. Change Management and Tool Optimization: Ensure that all changes to production systems are properly documented, tracked, and managed according to best practices. Oversee version control and configuration management processes to maintain consistency and traceability across releases. Manage and optimize release management toolkit (e.g., Jira, GitLab, Launch Darkly, etc.) to support an efficient release pipeline. Identify opportunities for automation in the release process, reducing manual intervention and increasing speed and reliability. Skills, Competencies And Qualifications Required: Proven ability to lead and inspire cross-functional teams in complex and fast-paced environments. Strong collaboration skills to work effectively across multiple teams and departments. Deep understanding of the software development lifecycle (SDLC), particularly in continuous integration, continuous delivery (CI/CD), and release management. Strong organizational and time-management skills, with experience in managing multiple releases simultaneously. Expertise in Agile, Scrum, or other project management methodologies to plan, track, and execute releases efficiently. Strong analytical skills with the ability to identify potential risks early and mitigate them proactively. Ability to resolve issues under pressure, maintaining a calm and solution-oriented approach with very little guidance Excellent communication skills to articulate complex technical concepts to both technical and non-technical stakeholders. Ability to manage expectations, negotiate timelines, and ensure all parties are aligned on release goals and outcomes. Bachelor’s degree (or equivalent) in relevant discipline with 7+ years related work experience Desirable: Proven track record of building mutually beneficial relationships at all levels. A focus on metrics-driven improvement, with a proven track record of refining processes and increasing efficiency over time. Customer focused, action and results orientated with an alignment to our Values. Key Stakeholders Engineering Service Owners Product Managers Customer Support and Technical Account Management groups Engineering Operations, Program Managers and Production Support teams Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9. Show more Show less

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Platform Infrastructure Team at Five9 is responsible for building and maintaining the Cloud Infrastructure that supports the development, deployment of software hosted by Five9. The platform infrastructure team provides critical Cloud infrastructure, tools and resources that enable software developers to build and deploy software more efficiently and effectively This position is based out of one of the offices of our affiliate Acqueon Technologies in India, and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products, collaborating with global teammates based primarily in the United States Role Purpose As part of the Cloud Platform Engineering team, you will be building Five9's Classic on-prem and Modern SaaS platform. An ideal candidate for us is: an experienced engineer who is passionate about building high performance cloud platforms with automation-first mindset, a brilliant problem solver, and a creative self-starter. How You Contribute Be part of Cloud Platform Infrastructure Team, focused on building on-prem and hybrid-cloud solutions. Build automation capabilities towards common abstractions, tools, automation for CI/CD and progressive delivery of on-prem and Cloud Native applications. Enable all Five9 development teams with on-prem and Cloud Native developer workflow, conduct developer training and toolset to automate software delivery with a focus on Scale, HA. Design, and build secure, highly scalable, enterprise grade platform services. Document and communicate clearly of architecture and implementation solutions. Work closely with product managers, architects, testers, and development teams. Troubleshoot and support current Cloud platform in production. Expertise to Debug & Support Production issues. Skills, Competencies and Qualifications Required: 5+ years of professional DevOps / production operations experience. 3+ years of Cloud Native application delivery experience. Hands-on experience with Kubernetes, CI/CD tools like GitLab, TeamCity. Intimate knowledge of public cloud infrastructures (GCP - Preferred, AWS, Azure). Hands-on experience working on core Cloud services – compute, storage, network, virtualization, Identity and Access Management (IAM). Experience in Infrastructure as Code (IaC), to be responsible for building robust platforms using automation. Knowledge of Linux based systems and runtimes. Development experience in one or more programming languages - Python, Terraform, Java, etc. Experience level in Current technology Stack: Helm, K8S, Istio, GCP, AWS, GKE,EKS,Terraform, SRE/DevOps practices or equivalent. Experience working with at least 1 or more Cloud Provider automation tools. Other Requirements This position requires the ability to be On Call. Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Team Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant, and scalable, which is designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results. The Platform Infrastructure Team at Five9 is responsible for building and maintaining the Cloud Infrastructure that supports the development, deployment of software hosted by Five9. The platform infrastructure team provides critical Cloud infrastructure, tools and resources that enable software developers to build and deploy software more efficiently and effectively. This position is based out of one of the offices of our affiliate Acqueon Technologies in India, and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products, collaborating with global teammates based primarily in the United States Role purpose As part of the Cloud Platform Engineering team, you will be building Five9's Modern SaaS platform. An ideal candidate for us is an experienced engineer who is passionate about building high performance cloud platforms with automation first mindset and a brilliant problem solver and a creative self-starter. How you contribute Be part of Cloud Platform Infrastructure Team, focused on building the next generation Modern SaaS using public multi-cloud and hybrid-cloud solutions. Build automation capabilities towards common abstractions, tools, automation for CI/CD and progressive delivery of Cloud Native applications. Delivering mostly self-selected user stories efficiently and with testability and scalability - including complex tasks that span across adjacent areas. Leading engineering effort and collaborating regularly with Peers, PM and Quality and Ops, helping mentor others and developing specs. Is the go-to person who diagnoses and anticipate problems/bugs, drives toward industry standards/patterns, making sure project is delivered and deployed end to end. Enable all Five9 development teams with a Cloud Native developer workflow, conduct developer training and toolset to automate software delivery with a focus on Scale, HA. Design, and build secure, highly scalable, enterprise grade platform services. Document and communicate clearly of architecture and implementation solutions. Work closely with product managers, architects, testers, and development teams. Troubleshoot and support current Cloud platform in production. Expertise to Debug & Support Production issues. Skills, competencies and qualifications Required: 7+ years of professional DevOps / production operations experience. 5+ years of Cloud Native application delivery experience. Strong Hands-on experience with CI/CD tools like GitLab, GitHub, Jenkins, etc. Intimate knowledge of public cloud infrastructures (GCP - Preferred, AWS, Azure). Hands-on experience working on core Cloud services – Kubernetes, Compute, Storage, Network, Virtualization, Identity and Access Management (IAM). Expert level in Current technology Stack Helm, K8S, Istio, GCP, AWS, GKE, EKS, Terraform, SRE/DevOps practices or equivalent. Strong proven experience in Infrastructure as Code (IaC), to be responsible for building robust platforms using automation. Experience building automation and deploying high quality software with test frameworks and CI/CD, Progressive Delivery. Strong development experience in one or more programming languages - Python, Terraform, Golang, Java, etc. Advanced knowledge of Linux based systems and runtimes. DevOps mindset and familiarity with the concept of Site Reliability Engineering – inherent sense of ownership through the development and deployment lifecycle. You understand what it takes to run mission critical software in production. Ability to prioritize tasks, work independently and work collaboratively in an agile environment. Other requirements This position requires the ability to be On Call. Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Team Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant, and scalable, which is designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results. The Platform Infrastructure Team at Five9 is responsible for building and maintaining the Cloud Infrastructure that supports the development, deployment of software hosted by Five9. The platform infrastructure team provides critical Cloud infrastructure, tools and resources that enable software developers to build and deploy software more efficiently and effectively. This position is based out of one of the offices of our affiliate Acqueon Technologies in India, and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products, collaborating with global teammates based primarily in the United States Role purpose As part of the Cloud Platform Engineering team, you will be building Five9’s Modern SaaS platform. An ideal candidate for us is an experienced engineer who is passionate about building high performance cloud platforms with automation first mindset and a brilliant problem solver and a creative self-starter. How You Contribute Be part of Cloud Platform Infrastructure Team, focused on building the next generation Modern SaaS using public multi-cloud and hybrid-cloud solutions. Build automation capabilities towards common abstractions, tools, automation for CI/CD and progressive delivery of Cloud Native applications. Delivering mostly self-selected user stories efficiently and with testability and scalability - including complex tasks that span across adjacent areas. Leading engineering effort and collaborating regularly with Peers, PM and Quality and Ops, helping mentor others and developing specs. Is the go-to person who diagnoses and anticipate problems/bugs, drives toward industry standards/patterns, making sure project is delivered and deployed end to end. Enable all Five9 development teams with a Cloud Native developer workflow, conduct developer training and toolset to automate software delivery with a focus on Scale, HA. Design, and build secure, highly scalable, enterprise grade platform services. Document and communicate clearly of architecture and implementation solutions. Work closely with product managers, architects, testers, and development teams. Troubleshoot and support current Cloud platform in production. Expertise to Debug & Support Production issues. Skills, Competencies And Qualifications Required: 7+ years of professional DevOps / production operations experience. 5+ years of Cloud Native application delivery experience. Strong Hands-on experience with CI/CD tools like GitLab, GitHub, Jenkins, etc. Intimate knowledge of public cloud infrastructures (GCP - Preferred, AWS, Azure). Hands-on experience working on core Cloud services – Kubernetes, Compute, Storage, Network, Virtualization, Identity and Access Management (IAM). Expert level in Current technology Stack Helm, K8S, Istio, GCP, AWS, GKE, EKS, Terraform, SRE/DevOps practices or equivalent. Strong proven experience in Infrastructure as Code (IaC), to be responsible for building robust platforms using automation. Experience building automation and deploying high quality software with test frameworks and CI/CD, Progressive Delivery. Strong development experience in one or more programming languages - Python, Terraform, Golang, Java, etc. Advanced knowledge of Linux based systems and runtimes. DevOps mindset and familiarity with the concept of Site Reliability Engineering – inherent sense of ownership through the development and deployment lifecycle. You understand what it takes to run mission critical software in production. Ability to prioritize tasks, work independently and work collaboratively in an agile environment. Other Requirements This position requires the ability to be On Call. Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9. Show more Show less

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Platform Infrastructure Team at Five9 is responsible for building and maintaining the Cloud Infrastructure that supports the development, deployment of software hosted by Five9. The platform infrastructure team provides critical Cloud infrastructure, tools and resources that enable software developers to build and deploy software more efficiently and effectively *This position is based out of one of the offices of our affiliate Acqueon Technologies in India, and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products, collaborating with global teammates based primarily in the United States Role Purpose As part of the Cloud Platform Engineering team, you will be building Five9 s Classic on-prem and Modern SaaS platform. An ideal candidate for us is: an experienced engineer who is passionate about building high performance cloud platforms with automation-first mindset, a brilliant problem solver, and a creative self-starter. How You Contribute Be part of Cloud Platform Infrastructure Team, focused on building on-prem and hybrid-cloud solutions. Build automation capabilities towards common abstractions, tools, automation for CI/CD and progressive delivery of on-prem and Cloud Native applications. Enable all Five9 development teams with on-prem and Cloud Native developer workflow, conduct developer training and toolset to automate software delivery with a focus on Scale, HA. Design, and build secure, highly scalable, enterprise grade platform services. Document and communicate clearly of architecture and implementation solutions. Work closely with product managers, architects, testers, and development teams. Troubleshoot and support current Cloud platform in production. Expertise to Debug & Support Production issues. Skills, Competencies and Qualifications Required: 5+ years of professional DevOps / production operations experience. 3+ years of Cloud Native application delivery experience. Hands-on experience with Kubernetes, CI/CD tools like GitLab, TeamCity. Intimate knowledge of public cloud infrastructures (GCP - Preferred, AWS, Azure). Hands-on experience working on core Cloud services - compute, storage, network, virtualization, Identity and Access Management (IAM). Experience in Infrastructure as Code (IaC), to be responsible for building robust platforms using automation. Knowledge of Linux based systems and runtimes. Development experience in one or more programming languages - Python, Terraform, Java, etc. Experience level in Current technology Stack: Helm, K8S, Istio, GCP, AWS, GKE,EKS,Terraform, SRE/DevOps practices or equivalent. Experience working with at least 1 or more Cloud Provider automation tools. Other Requirements This position requires the ability to be On Call. Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https: / / www.five9.com / pt-pt / legal . Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. As a Delivery Manager, you are expected to lead the planning, execution, and oversight of delivery processes for all software deployments related to Acqueon Product. You will be responsible for ensuring seamless software releases, maintaining high service uptime, and driving continuous improvement in our delivery practices. This role is a contract role for 12+ months. The team The Delivery Management Team at Five9 is responsible for orchestrating the release and delivery of software with precision and agility, leveraging best practices, tools and technologies to ensure seamless integration, rapid deployment, and unwavering quality. This team is committed to fostering a collaborative environment that prioritizes continuous improvement and customer satisfaction, driving forward the success of our organization and our clients. This is a highly visible team across the board due to the nature of work and the opportunities to engage with all departments within Five9 to deliver a quality software rollout experience to internal and external customers/stakeholders. Role purpose The purpose of this role is to help understand the end-to-end software delivery and release process at Acqueon and integrate them seamlessly with existing Five9 processes. This is a pivotal role within Five9 as we rely heavily on regular software rollouts to production. The individual in this role as a strategic team member ensures the smooth delivery of Acqueon software updates while managing the complexities and risks inherent in the release process, and that releases are executed efficiently, and any potential issues are getting addressed proactively to minimize disruptions to business operations. This role is essential for maintaining the agility of the company while ensuring the quality and reliability of software products. How You Contribute End-to-End Delivery Management: Define and implement release schedules, ensuring that deadlines and business needs are met. Manage the release pipeline and coordinate the activities of development, QA, operations, and support teams and ensure that each release is thoroughly certified and delivered on time. Oversee the full release lifecycle, from planning and development to deployment and post-release support. Strategic Planning and Execution: Work closely with product management, engineering, and stakeholders to prioritize content for releases based on business objectives and customer impact. Ensure all releases align with the broader strategic goals of the business, ensuring that new features, enhancements, and bug fixes are properly integrated into the release cycle. Proactively identify risks and potential bottlenecks in the release process and develop mitigation strategies. Address issues during the release process, providing timely resolutions to minimize disruptions to the business. Collaboration and Stakeholder Communication: Serve as the main point of contact for all stakeholders involved in the release process, including senior leadership, product owners, engineering teams, operations teams, customer support. Communicate progress, blockers, and risks to stakeholders at all levels, ensuring everyone is informed and aligned. Provide regular updates on the status of releases and the impact of upcoming changes to business operations. Continuous Improvement: Analyze the effectiveness of each release, identifying opportunities for process improvement, automation, and risk reduction. Drive the adoption of industry best practices in release management, ensuring that releases are more efficient and predictable over time and delivers real value to end customers. Establish and track key performance indicators (KPIs) and metrics related to release cycles, such as release frequency, deployment success rates, and post-release defect rates and drive meaningful actions. Change Management and Tool Optimization: Ensure that all changes to production systems are properly documented, tracked, and managed according to best practices. Oversee version control and configuration management processes to maintain consistency and traceability across releases. Manage and optimize release management toolkit (e.g., Jira, GitLab, Launch Darkly, etc.) to support an efficient release pipeline. Identify opportunities for automation in the release process, reducing manual intervention and increasing speed and reliability. Skills, Competencies And Qualifications Required: Proven ability to inspire cross-functional teams in complex and fast-paced environments. Strong collaboration skills to work effectively across multiple teams and departments. Deep understanding of the software development lifecycle (SDLC), particularly in continuous integration, continuous delivery (CI/CD), and release management. Strong organizational and time-management skills, with experience in managing multiple releases simultaneously. Expertise in Agile, Scrum, or other project management methodologies to plan, track, and execute releases efficiently. Strong analytical skills with the ability to identify potential risks early and mitigate them proactively. Ability to resolve issues under pressure, maintaining a calm and solution-oriented approach with very little guidance Excellent communication skills to articulate complex technical concepts to both technical and non-technical stakeholders. Ability to manage expectations, negotiate timelines, and ensure all parties are aligned on release goals and outcomes. Bachelor’s degree (or equivalent) in relevant discipline with 5+ years related work experience Desirable: Proven track record of building mutually beneficial relationships at all levels. A focus on metrics-driven improvement, with a proven track record of refining processes and increasing efficiency over time. Customer focused, action and results orientated with an alignment to our Values. Key relationships There are no direct reports to this role. Key stakeholders include: Engineering Service Owners Product Managers Customer Support and Technical Account Management groups Engineering Operations, Technical Program Managers and Production Support teams Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9. Show more Show less

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Team Five9 is a leading provider of cloud software for the enterprise contact center market, powering more than three billion customer interactions annually. Since 2001, Five9 has pioneered the cloud revolution in contact centers, helping businesses transition from legacy systems to the cloud. Our cloud-based solutions are reliable, secure, scalable, and designed to enhance customer experiences, improve agent productivity, and deliver measurable business results. *This position is based out of one of the offices of our affiliate Acqueon Technologies in India, and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products, collaborating with global teammates based primarily in the United States. About the Role We are seeking an experienced Site Leader to drive strategy, execution, and leadership for Five9 Voice Services . This role will oversee high-performing engineering teams, ensuring the development of scalable, reliable microservices while fostering a culture of innovation and operational excellence. Key Responsibilities Lead and grow high-performing teams, promoting a culture of collaboration, accountability, and innovation. Oversee the execution of product engineering, ensuring successful delivery of the Five9 Voice Services roadmap. Design, implement, and maintain REST APIs to support workflow automation and seamless integration with internal tools and external systems. Develop and automate dashboards that provide key performance insights to both internal teams and customers, ensuring actionable metrics for performance tracking. Integrate robust QA practices into the development lifecycle, including automated testing frameworks and continuous integration for high code quality and reliability. Define, develop, and maintain end-to-end journey tests to ensure consistent and seamless user experiences across voice workflows and services. Analyze large-scale service data to uncover trends, detect data deviations for alerts, and generate insights to improve service reliability. Define and drive technical requirements, ensuring alignment with business goals and customer needs. Lead technical and business discussions, ensuring the right decisions are made to solve complex challenges. Required Skills 8+ years of demonstrated experience in site leadership, driving local engineering culture, team development, and cross-functional collaboration. 5+ years of experience developing event streaming applications that correlate, decorate, and calculate streaming events in real time. 5+ years of experience with modern enterprise frameworks such as SpringBoot microservices, DevOps environments, Docker, and Kubernetes. 5+ years of experience designing, implementing, and consuming REST APIs, with a focus on enabling automation and integration. Hands-on experience integrating QA into the development lifecycle, including automated testing, CI/CD pipelines, and regression testing. Experience designing and maintaining journey tests that validate end-to-end user workflows across complex systems and services. Strong knowledge of cloud technologies such as Google Cloud Platform (GCP), Pub/Sub, Dataflow, BigQuery, and Cloud Functions. Diversity & Inclusion Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. Location Our headquarters are located in the beautiful Bishop Ranch Business Park in San Ramon, CA. Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https: / / www.five9.com / pt-pt / legal . Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.