Posted:2 weeks ago|
Platform:
Work from Office
Full Time
Role & responsibilities Perform installation, configuration, and preventive maintenance of ATMs and printers at customer sites. Conduct field repairs and fault diagnosis for hardware and software issues. Respond to service calls and resolve issues within defined SLA timelines. Coordinate with the support/helpdesk team to ensure issue resolution and customer communication. Maintain proper documentation of service visits, spare parts usage, and call closures. Ensure safe handling and movement of devices and tools during field visits. Identify recurring issues and escalate to the technical support or OEM teams. Keep track of spare inventory and report requirements for replenishment. Desired Skills: Strong troubleshooting and repair skills in electro-mechanical systems. Basic understanding of Windows OS, networking basics, and hardware diagnostics. Good communication and customer service skills. Ability to work independently in field conditions with minimum supervision.
Lipi
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