Come Join Us Experience.com - We make every experience matter more . . . Position: Marketing Graphic Designer Job Location: Chennai (Base Location) / Remote Shift Time: 2PM - 11PM Employment Type: Full Time Reports to : Director of Design and Brand Summary of Position: The Marketing Graphic Designer is responsible for creating visually captivating and on-brand marketing materials to support our company's promotional efforts. This role involves translating marketing objectives into compelling visual designs across multiple platforms, including digital and print media. The Marketing Graphic Designer collaborates closely with the marketing team to develop creative designs and visual concepts for various marketing and communication materials. The ideal candidate should have a strong artistic flair, excellent design skills, and a keen eye for detail. Responsibilities: Visual Design Creation: Create visually appealing and engaging designs for various marketing collateral such as brochures, flyers, social media graphics, advertising banners, website graphics, etc. Translate marketing briefs into creative visual concepts that align with the brand image. Create graphics for various social media platforms. Brand Consistency: Ensure all designs adhere to brand guidelines and maintain consistency across all platforms. Develop and maintain a consistent brand identity through design elements, typography, and color schemes. Project Execution: Understand project requirements and convert them into impactful designs that effectively communicate our brand message. Collaborate with the marketing team to brainstorm creative concepts and execute design projects that align with overall brand strategy. Compliance and Trends: Ensure all designs are in compliance with relevant industry standards and legal requirements. Maintain a keen eye for visual trends in the industry and incorporate them into the design process. Material Updates: Update existing marketing materials as needed to reflect changes in branding or messaging. Manage multiple projects simultaneously while meeting deadlines and maintaining quality standards. Additional Responsibilities: Video Production : Collaborate with the team on video content creation and editing. A/B Testing : Design A/B test variants and analyze their performance. Content Creation : Develop infographics, illustrations, icons, and other visual content. Presentation Design : Create visually compelling presentation materials. Email Marketing Design : Design email templates and graphics. Analytics and Reporting : Analyze design performance metrics and make data-driven design decisions. Project Management : Manage design projects and coordinate with team members. Requirements: Bachelor's degree in Graphic Design or related field. 5+ years of experience as a graphic designer, preferably in a marketing or advertising setting. Demonstrated proficiency in graphic design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign). Strong understanding of typography, color theory, layout principles, and visual hierarchy. Ability to take creative direction and work collaboratively with cross-functional teams. Excellent attention to detail and ability to prioritize work in a fast-paced environment. Understanding of current design trends and ability to adapt designs to meet evolving market preferences. Ability to interpret design briefs and translate them into visually appealing concepts. Knowledge of web design principles (HTML/CSS) is an advantage but not mandatory. Strong interpersonal and communication skills to work effectively within a team. Core Competencies Visual Communication: Effectively conveying messages through visual elements. Creativity: Generating innovative and original design concepts. Storytelling: Using visuals to create compelling narratives. Color Theory: Understanding color psychology and application. Typography: Mastery of font selection, hierarchy, and layout. Layout and Composition: Creating visually balanced and harmonious designs. Ideation: Generating and refining design concepts. Technical Core Competencies Design Software Proficiency: Mastery of tools like Adobe Photoshop, Illustrator, InDesign, etc. Digital Design: Creating designs for various digital platforms (websites, apps, social media Motion Graphics: Ability to create animated designs. Technical Knowledge: Understanding design principles, color theory, and typography. Additional Competencies for Specialization : Branding: Developing brand identities and guidelines. Illustration: Creating original artwork for various purposes. Photography: Understanding visual storytelling through photography. Video Editing: Creating visual content for video platforms. About Us We believe that experience is everything. Experience.com has built the most impactful Experience Management Platform (XMP) available anywhere, with features to drive operational and behavioral change, in real-time, during the moments that matter. XMP delivers impactful business outcomes including increased customer satisfaction, brand loyalty, online reputation and visibility, as well as improved employee engagement, and compliance - making every experience matter more. Founded in 2015 and originally founded as SocialSurvey, Experience.com is headquartered in San Ramon, Calif. and backed by SavantGrowth (fka Kennet Partners), Silicon Valley Data Capital, Tri-Valley Ventures, and Wilson Sonsini Goodrich & Rosati. Indian Registered name: Buyers Road India Private Limited URL: www.experience.com Show more Show less

Position: Customer Success Manager (CSM) Job Location: Remote Shift Time - US Shift Employment Type: Full Time Customer Success Managers are responsible for an incredible customer experience, delivering joy and delight to our client community professionals. As a part of Experience.com’s Create WOW mission, Customer Success Managers build thriving client partnerships, aligning customer business goals to an accelerated approach that maximizes value realization from Experience.com solutions. The Customer Success discipline ensures high customer satisfaction levels, successful engagement with our platform and products, increased retention and driven growth, and a consistently strong actualization of value from solutions by developing and executing proactive success plans. Key Duties & Responsibilities Essential Duties and Responsibilities: ● Create and execute Customer Success plans to establish strong trust-based client relationships, driving adoption and business value from solutions and our partnerships. ● Establish proactive, value-driven, high-touch relationships with customers to understand, document, and align client strategies and business objectives with Experience.com’s product portfolio and service capabilities. ● Deliver a proactive engagement and communication strategy that focuses on meeting customer outcomes, creating client advocates that evangelize Experience.com and drive new opportunities. ● Engage consistently with customers throughout the client lifecycle to ensure alignment on actual vs. expected performance, value realization, and business goals, to drive solution and partnership impact. ● Manage programs and optimize processes in the Experience.com Customer Journey, utilising success markers to maintain the proper balance between technology and touch to maximise customer health. ● Define and monitor key performance indicators on a portfolio of clients and execute actions to ensure these targets are consistently met and jointly scored between Experience.com and our customers. ● Educate customers on Experience.com’s solution landscape, relevant to their business practices, while also conducting workshops to build stakeholder alignment on joint roadmap for products and services. ● Work collaboratively across the Experience.com organisation to amplify the impact of client feedback, ensuring customer questions, comments, and concerns lead to consolidated, actionable plans that deliver results. ● Partner extensively with the internal stakeholders to support account teams in conducting business reviews and structured engagements that deliver valuable business insights and roadmap alignment. ● Design, develop, and deliver customer success engagements and campaigns that mitigate risk, reduce churn, drive referrals, and maximize growth on the account, deployed internally and externally. ● Manage the customer experience, orchestrating and collaborating with the internal teams and resources to ensure and document clients’ progress, achieve their goals, and execute cohesively. ● Direct a cross-functional approach that supports the customer onboarding framework by identifying and executing actions that drive client business value realisation against purchased solution scopes. ● Advocate for customers by channeling the ‘Voice of the Customer’ to drive best practices, aligning their business roadmap with our platforms and solutions, and engaging them as a community. ● Execute on or participate in the Experience.com Customer Success organisation’s alignment and evolution of programs to accommodate changes in business requirements, partner or vendor agreements, etc. ● Evaluate and generate internal buy-in to the Customer Success philosophy and ensure it permeates all organizations, departments, programs, and initiatives across the company. ● Foster a Customer Success culture by sharing customer insights, wins, and growth opportunities that inform sales, engineering, marketing, and service improvement opportunities. ● Monitor client usage against costs of consumption for input into utilization management recommendations. ● Maintain industry and technical knowledge by attending workshops and reviewing relevant publications, establishing networks, and participating in professional organisations. Key Performance Indicators 1) Gross Revenue Retention (GRR) for individual assigned account portfolio. 2) Net Revenue Retention (NRR) inclusive of expansions and growth of client relationships. 3) Customer Health inclusive of client satisfaction measures including Net Promoter Score (NPS) and Customer Satisfaction (CSAT). Skills and Experience ● Bachelor’s Degree in a relevant field, such as business management, industry, or program management. Master’s Degree or other advanced degree preferred. Six Sigma Green Belt or higher a plus. ● 3+ years of progressive experience in customer success, account management, customer operations, client services, or program management in a client-facing capacity, with direct accountability for retention and expansion of the customer account relationship. ● Prior experience with managed services or cloud services brokerage is a plus. ● Exceptionally strong consultative, presentation, and relationship skills are essential. ● Experience working with Executive and C-Level Teams. ● Ability to understand and document customer requirements, map to product, track and report metrics, identify upsell and cross-sell opportunities. ● ITIL, PMP, COBIT, or related industry certifications are a plus. ● Experience with Salesforce or Service Cloud is a plus. ● Proven history of identifying and executing actions to drive high levels of customer retention and growth. ● Prior experience with data modeling and predictive analytics. ● Strong ability to manage process execution across the Information Technology stakeholder, partner, and vendor ecosystems; experience with cloud vendor systems such as Microsoft or Cisco a plus. ● Proven ability to facilitate and work across internal teams (Engineering, Product Operations, Sales, Finance, etc.) to obtain knowledge and necessary information in accelerating delivery efforts. ● Excellent written and verbal communication skills, with the ability to convey highly technical information in an easy-to-understand manner. ● Excellent organizational skills and experience managing competing priorities. Competencies & Proficiencies [MOD] Building Effective Relationships ● Adapting effective communication methods and tools given the audience and information. ● Maximizing defined relationships such that the mutually aligned goals and objectives are achieved. ● Motivating aligned stakeholders by communicating a vision that is adapted to their context and needs. ● Reducing potential conflict by proactively nurturing relationships with aligned individuals. [MOD] Bias for Action ● Managing project and program work effectively, delivering against known goals and deadlines. ● Contextualizing a known playbook given unexpected circumstances to meet goals and solve problems. ● Uses autonomy to correctly identify the cause of a problem or situation and apply the appropriate solution. ● Maintaining coalitions of support for necessary action, despite competing priorities. [MOD] Disciplined and Strategic Thinking ● Learning from past actions and outcomes to consistently improve in work quality. ● Quickly defining the problem and applying the most effective solution – not merely the most obvious one. ● Filtering for ambiguity that impacts the goals at hand, instead of being reactive to atmospheric complexity. ● Using sound judgment to select the appropriate course of action given the situation at hand and data available. About Us We believe that experience is everything. Experience.com has built the most impactful Experience Management Platform (XMP) available anywhere, with features to drive operational and behavioral change, in real-time, during the moments that matter. XMP delivers impactful business outcomes including increased customer satisfaction, brand loyalty, online reputation and visibility, as well as improved employee engagement, and compliance - making every experience matter more. Founded in 2015 and originally founded as SocialSurvey, Experience.com is headquartered in San Ramon, Calif. and backed by SavantGrowth (fka Kennet Partners), Silicon Valley Data Capital, Tri-Valley Ventures, and Wilson Sonsini Goodrich & Rosati. Indian Registered name: Buyers Road India Private Limited. URL: www.experience.com Show more Show less