Executive - Butler
Location: Lonavala
About Us
StayVista is India’s largest villa hospitality brand and has redefined group getaways. Our handpicked luxury villas are present in every famous holiday destination across the country. We curate unique experiences paired with top-notch hospitality, creating unforgettable stays. Here, you will be a part of our passionate team, dedicated to crafting exceptional getaways and curating one-of-a-kind homes. We are a close-knit tribe, united by a shared love for travel and on a mission to become the most loved hospitality brand in India.
Why Work With Us?
At StayVista, you're part of a community where your ideas and growth matter. We’re a fast-growing team that values continuous improvement. With our skill upgrade programs, you’ll keep learning and evolving, just like we do. And hey, when you’re ready for a break, our villa discounts make it easy to enjoy the luxury you help create.
Your Role
As an Executive Butler, you are a hospitality professional with a genuine passion for delivering outstanding guest experiences. You bring a comprehensive understanding of villa amenities and possess deep expertise across hotel functions, including Food & Beverage Service, Housekeeping, Front Office, and Food Production. With a strong customer-centric approach, you excel in creating a warm, welcoming atmosphere that anticipates and responds to guest needs seamlessly.
About You
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Establish and maintain a strong connection with guests through a warm welcome and efficient check-in process.
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Learn and anticipate guests’ needs by understanding their likes, dislikes, allergies, and preferences.
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Manage inventory for spirits, wines, and specialty foods, ensuring availability of high-quality items.
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Provide table dining service, ensuring meals and drinks are served to guests promptly and professionally.
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Coordinate with housekeeping to arrange room and public area cleanings at convenient times for guests.
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High school diploma (12th grade) with a Bachelor’s degree in Hotel Management or a related certification in hospitality.
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Stay updated on villa policies regarding safety, hygiene, and operational protocols.
Key Metrics: What you will drive and achieve
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7 Star Reviews
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Overall Feedback Collection
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Negative Reviews (<3stars)
Our Core Values: Are you a CURATER?
Curious: Here, your curiosity fuels innovation.
User-Centric: You’ll anticipate the needs of all our stakeholders and exceed expectations.
Resourceful: You’ll creatively optimise our resources with solutions that elevate experiences in unexpected ways.
Aspire: Keep learning, keep growing—because we’re all about continuous improvement.
Trust: Trust is our foundation. You’ll work in a transparent, reliable, and fair environment.
Enjoy: We believe in having fun while building something extraordinary.
StayVista Spirit: Our Behavioral Competencies – How We Work Together
Business Acumen: You grasp the basics of our organization, customers, and services, always thinking ahead in your work. You’re mindful of costs and benefits, making smart decisions while learning from risks and mistakes.
Change Management: You’re open to change, adjusting quickly to new information or challenges. Always eager to learn, you find creative ways to improve your work and seek feedback for growth.
Leadership: You set clear goals, guide your team with energy, and take full responsibility for the work, ensuring others respect your leadership through action.
Customer Centricity: You understand both internal and external customer needs and take ownership in addressing any service issues. You maintain clear communication and handle customer interactions with patience and respect.
Teamwork: You collaborate well with others, respecting diverse opinions and always contributing positively to the team. You keep lines of communication open and share your thoughts without judgment.
Result Orientation: You take responsibility for completing tasks and proactively tackle challenges to exceed expectations. You’re quick to spot issues and address them efficiently, making decisive decisions with resourcefulness.
Planning and Organizing: You handle multiple priorities well, staying organized and focused. You ensure your work is thorough, accurate, and aligned with set processes to meet goals effectively.
Communication: You communicate your ideas clearly, encourage dialogue, and ensure timely responses to your team, clients, and manager. You assert your views confidently and use multiple channels to share information effectively.
StayVista is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decisions based on race, colour, religion, caste, creed, nationality, age, sex, including pregnancy, childbirth, or related medical conditions, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected under applicable laws.
