Profile :- Technical Support Engineer Responsibilities :- • Attain a good understanding of customer systems and integrations to aid with triage and problem resolution in production. • Deploy solutions in AWS and on-premises as well as having a general understanding of the build and deployment process for triaging of internal issues • Understanding and manipulating the data model at a database level to provide root cause analysis. • Possessing the necessary technical expertise to implement solutions supported by RCA when required Deploy solutions locally or on remote machines to aid in the triage and RCA process • Engage with customers in communicating issue status and plan for resolution. Ensure all communications are well considered. • Responsible for problem management, problem solving and internal escalations. Contribute to ongoing process improvement. • Customer Support Request (SR) resolution - ensuring SRs are further investigated (and reproduced where possible) after Level 1 has performed triage, debugged, resolved and released to the customer for validation. Involves liaising with external customer support and technical functions as well as internal personnel. • Ensure that customer problems are actioned, completed, and brought to resolution in accordance with SLAs. • Identify root cause analysis (RCA) of customer issues by technical triage and functional analysis • Maintain a strong level of knowledge of the product suite (technical and functional) to aid the support process and for SR resolution.[CF1] • Willingness to take ownership of significant elements of an overall solution Education and/or Experience • Bachelors or Masters degree in Computer Science, Management Information Systems, • Engineering, Mathematics/ Statistics/ Sciences (or related) disciplines • 5+ years of experience in a production support engineering role • 5+ years of experience working on software implementations • Experience of working remotely in a vendor environment on client sites [CF2] • Experienced in providing regular project and team feedback, as well as measurable • opportunities for improvement. • Experienced using Jira Service Management and Confluence[CF3] Knowledge, Skills and Abilities • Ability to understand and use technologies involved in customer solutions to increase problem solving capability and be an effective intermediary between Level 1 and internal • staff on technical problems that surpass the technical depth of the issue. • Strong analysis, design & solutioning skills and able to provide sound direction. • Excellent documentation skills • Proven complex technical problem-solving skills[CF4] • Strong communication skills and proven ability to deliver without direct supervision [CF5] Technical Skills • Technologies: Java, including J2EE technologies such as JSP, AngularJS, Node js, JNDI, Cloud(AWS), AWS Services • Application servers: Websphere,Tomcat, JBOSS • Databases: DB2, Oracle, SQL Server, Aurora • Development Tools: Apache Ant, Maven, Junit, Eclipse, Subversion, Jenkins, Docker, Gradle, GIT • Experience using middleware and integration technologies such as SOAP/HTTP, RESTful, WebsphereMQ, SOA, AquaLogic (Oracle Service Bus)

Job Title : Systems Administrator The Candidate Decisive, dynamic, and capable of delivering to a high standard level of support, able to work with/under any constraints that may be in place. Conscientious, trustworthy, and capable of organising and delivering on tasks with little direction. Strong troubleshooting and communications skills are an absolute necessity Capable of adjusting their approach for the varied staff supported Process oriented with great attention to detail. Responsibilities (Other duties may be assigned.) • Working from both the Bengaluru office and from home, this role is very much "hands on" and will comprise mainly systems and software support and administration across multiple sites. • Responsible for overseeing vendor relationships and managing local logistics operations to ensure timely and cost-effective delivery of hardware as required. • Although the role will be primarily focused on 1st and 2nd line support the ideal candidate should also be proficient in M365 with extensive knowledge in the management of various communications platforms (Exchange Online, Teams, OneDrive, SharePoint, CoPilot) • Experience in the management of Azure and EntraID, Azure Virtual Desktop, Enterprise Applications, Intune/Autopilot is absolutely essential. • The role requires significant problem-solving skills which will involve liaising with internal and / or support personnel and with other organizations such as customers and suppliers. • Proven experience of working with Windows and Backoffice applications including (but not limited to) Windows Server 2012 / 2016 / 2019 / 2022 / 2025, Active Directory administration, Windows 10/11 desktop troubleshooting, Office365 suite, Printing, IP networking basics. • The role will entail significant direct interaction with staff worldwide and requires the ability to deal with support issues in a timely, professional and courteous manner. • Part of the role requires working within a VMware virtual environment and the ideal candidate should have experience of VMware 7 (and above). • The ideal candidate will be able to demonstrate active participation and input into various IT projects over their career thus far. Education and/or Experience • Ideally the candidate must have at least 4-5 years relevant experience in supporting and troubleshooting mainly Microsoft products / operating systems. • Proven problem-solving ability in IT support including hardware, software and networking is essential. • Exceptional organizational and interpersonal skills required. • Strong analytical skills • Excellent verbal and written communication skills. • Ability to speak the English language proficiently, both verbally and in writing • Ability to work with minimal supervision and on ones own initiative, as well as being an active and contributing part of a team. • Ability to pick up new concepts quickly. • Proven time management skills and ability to meet tight deadlines. • Must be self-motivated and enthusiastic. • Information Technology Industry certification a distinct advantage e.g. Microsoft, Cisco, RedHat, VMware, etc. Knowledge, Skills and Abilities Technical Requirements: You will have experience of most of the following: • Win 10 / Win 11 - Desktop • 2016 / 2019 / 2022 / 2025 Server / Microsoft AD, DNS, DHCP management • Familiarity with Linux / Apple / Android systems and related technologies • Experience of the full Microsoft 365 suite and overall management essential (to include underlying security principles) Experience of Exchange / M365 / EntraID end user administration essential • Server / Laptop hardware troubleshooting & configurations Experience with DELL hardware preferred. SAN / NAS experience • SCCM / WSUS / AutoPilot / InTune management • Security Manage and maintain security policies and procedures to safeguard systems and data. Address vulnerabilities and ensure systems comply with best practices and regulations. Corporate Antivirus / EDR management ISO27001 / SOC2 experience • Azure Technology stack • Backup procedures and related methodologies with a working knowledge of Commvault desirable. • Ability to Automate and Script procedures (PowerShell, CLI, PowerCLI) • Experience with various networking technologies (Routers, Firewalls, Switches, VPN, Wi-Fi Networks) • VMware / Hyper-V virtualization experience • Knowledge / experience of VoIP Technologies (preferably Microsoft Teams) • Knowledge of Unix /Linux desirable Language Skills • Ability to speak the English language proficiently, both verbally and in writing. Travel Requirements This position does not require travel. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Role & responsibilities - Source high-quality candidates from various job portals Communicate effectively with potential candidates Schedule and manage the interview process to ensure a smooth experience for all parties Preferred candidate profile - Experienced in recruiting for IT profiles Strong communication and organizational skills Perks and benefits