Role & responsibilities Following office workflow procedures to ensure maximum efficiency Maintaining files and records with effective filing systems Supporting other teams with various administrative tasks Attend the visitors Deal with internal employees queries and coordinate at Branch/Head Office Upload data in ERP in line with Supervisors and Sales Teams. Prepare (POs) on the feedback of service teams. Voice of customers Maintain record and escalate customers concerns to the supervisors and branch head Employee engagement activity in the branch

Knowledge and Experience: • Commerce Graduate • 3-5 years experience • Good communication skills English, Hindi and Regional Language. • Good knowledge of computer applications. Major Job Responsibility: • Review daily reports submitted by the Head Office (HO) team, identify process gaps or areas of improvement, and communicate actionable insights to Branch Heads and Supervisors. • Distribute updated Route Charts to Route Examiners and Service Supervisors every month to ensure efficient route planning and execution. • Update and maintain Equipment Master Data in collaboration with Route Examiners and Service Supervisors, ensuring accuracy and real-time data availability. • Ensure timely and accurate submission of AMC proposals and service invoices to customers. Track and report collection status daily to HO Finance. • Process GRN and GI in the ERP system. Raise timely material indents (PO) to maintain minimum inventory levels and prevent operational disruptions • Provide administrative and logistical support to Installation, Service, and Sales Executives to streamline daily tasks and enable field efficiency. • Raise ET tickets on behalf of supervisors for any technical issues, ensuring follow-up until resolution and delivery of materials to the branch/site. • Generate repair tickets as requested by the Service Team and monitor their status for timely resolution. • Coordinate and send Sub-Contractor Work Order requests to HO for Installation and Service-related activities. Manage Local procurement of batteries etc and maintain the record. Process the bills of vendors and installation partners in the system and follow up with HO for the timely payment. • Prepare and circulate accurate and timely Daily, Weekly, and Monthly MIS reports and review performance dashboards to support strategic decision-making at the branch level. • Send invoices for Installation, AMC, and SRM services to the customers and track collections against bills raised. • Collect customer feedback on post-preventive maintenance visits. Document and escalate concerns to Supervisors or Branch Heads when necessary. • Support lead generation and outreach efforts by sending promotional materials (e.g., catalogues, introduction letters) and following up for potential business opportunities. • Prepare and dispatch standard communication letters to Service and Installation customers upon supervisor request. • Prepare quotations for SRM business in consultation with Supervisors, process SRM orders and follow up with the HO for material. • Handle all office documentation, filing, and records management. Maintain organized contract and CWD files for easy reference and audit readiness. • Prepare bank deposit slips, submit cheques to the bank, and maintain accurate payment tracking. • Compile and submit monthly Branch Expense Statements to HO, ensuring accuracy and timely submission. • Keep the Branch Notice Board updated with current and relevant information for staff awareness. • Assist the Branch Head in preparing the Monthly Operational Plan (MOP) for submission to HO. • Liaise with HO departments to facilitate smooth coordination, timely information exchange, and resolution of operational issues.