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Duty Officer Operations

2 - 5 years

1 - 3 Lacs

Posted:3 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Position Summary:

Key Responsibilities:

Operational Oversight:

  • Supervise the daily operations of the cinema including ticketing, concessions, and ushering.
  • Ensure all areas of the cinema are clean, organized, and properly maintained.
  • Coordinate with different departments to ensure seamless service delivery.

Staff Supervision:

  • Lead, motivate, and manage the performance of front-line staff.
  • Conduct shift briefings to ensure staff are informed of daily objectives and any special instructions.
  • Assist in the training and development of new and existing employees.

Customer Service:

  • Address and resolve customer complaints and issues promptly and professionally.
  • Ensure a high standard of customer service is maintained throughout the cinema.
  • Handle VIP guests and special requests with discretion and efficiency.

Security and Safety:

  • Monitor the premises to ensure the safety and security of patrons and staff.
  • Implement and enforce cinema policies and procedures.
  • Respond to emergencies, coordinate evacuations, and liaise with emergency services as necessary.

Financial Management:

  • Oversee cash handling procedures including opening and closing tills, and ensuring accuracy in transactions.
  • Monitor and report on sales performance and stock levels.
  • Assist with banking duties and financial record-keeping as required.

Facility Management:

  • Conduct regular inspections of the cinema to ensure compliance with health and safety standards.
  • Report and follow up on maintenance and repair issues.
  • Ensure all equipment is functioning correctly and arrange for repairs as needed.

Event Coordination:

  • Assist in organizing and overseeing special events and promotions.
  • Coordinate with marketing and management teams to ensure successful event execution.
  • Manage crowd control and seating arrangements during busy periods and events.

Administrative Duties:

  • Prepare and submit operational reports to management.
  • Maintain accurate records of incidents, customer feedback, and staff performance.
  • Handle scheduling and shift management for front-line staff.

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