Job Description PRIMARY RESPONSIBILITIES: Controls and monitors the usage of the Training Budget. Analyzes training needs of the hotel based on guest questionnaires and the comments from our Executives, Managers. Organizes language classes, especially English for guest contact staff. Prepares yearly training program for the hotel. Ensures that all training records is kept and can be retrieved at all times. Ensures that all compulsory training courses is taking place. Conducts all corporate courses as per the direction of the company. Designs training courses to help develop our employees to be better at work. Provides assistance on training related matters to all Managers. With the cooperation of Managers, verify suitable course participants for any training courses available. Encourage Online training courses for employees. Should play a key role in talent development strategy based on performance appraisal. Prepare and submit monthly L&D Report to the Corporate Team on a regular basis. Checks monthly training report prepared by Learning & Development Officer. Presents training department activity in Monthly P&L Meeting. . Monitors training program conducted by managers /DTs . Manages the internship of students from different educational institutes. Looks after overseas trainees as it involves legal issues. Responsible for any corporate training project i.e. Management Trainee Program, Executive Trainee Program etc. Conduct compulsory training course i.e. New Staff Orientation Program, Grooming, etc. Design new courses and conduct them whenever possible. Conduct all corporate courses as per the direction of the company i.e. Dusit Signature Service. Coordinate with outside guest speakers on training courses to be conducted in-house i.e. Basic Fire Prevention Training, First Aid Training, Fire Drill, and Etiquette for Guest Contact Staff, etc. Coordinate with Managers to get course participants for all training courses conducted. Liaise with all course participants on the administrative arrangements related to training courses such as booking, confirming, transport and final reports, etc. Keep proper records of all training issues, i.e. expenses, training records, etc. Help look after student trainees from various education institutions. Assist to coordinate on “Cross Training Program” from other properties. Coordinate with all educational institutes for hotel visit program, especially Dusit Thani College. Coordinates with all Dusit affiliated hotels for cross training. Coordinates with all educational institutes for hotel visit program, especially Dusit Thani College. Show more Show less

Job Description PRIMARY RESPONSIBILITIES: Market Strategy: Works with market leadership to ensure proper pricing, positioning and inventory Management of all rooms, function space, outlets and other revenue streams Sales: Provides input and direction on hotel sales goals, pricing and selling strategy and customer information. Human Resources: Creates and sustains a work environment that focuses on fair and equitable treatment and associate satisfaction to enable business success. Financial Management: Develops and manages market strategy budget to achieve or exceed budgeted revenue expectations. Administrative responsibilities Collaborates with Director of Finance to develop annual operating budget for hotel Works with Director of Sales and Marketing to develop Marketing Plan for all revenue streams Processes period end reporting and critique Technical and Commercial Responsibilities Ensure hotels achieve/exceed revenue targets as specified in respective budget Instill a strong revenue culture with objective to improve hotel’s market share positions and RGI’s Apply Revenue Management and work in conjunction with the hotel(s) leadership team to determine hotel(s) strategies to achieve budget and strong market share positioning Assist the annual pricing process for transient, group, banquet and function space Continuous analysis of competitive sets, price positioning, seasonality and mix Processes month end reporting and critiques Collaborates with Director of Finance to develop annual operating budget for hotel Works with Director of Sales and Marketing to develop Marketing Plan for all revenue streams Ensure standards of Revenue Management discipline is practiced in the property Proactively engaging with Corporate office to ensure seamless communication Human Resources Responsibilities Train sales strategy team members on key areas of revenue and yield management Establishes and maintains open, collaborative relationships with colleagues and ensures colleagues do the same within the team REPORT LINE & COMMUNICATION Reports to General Manager and if applicable works closely with designated Corporate Office. Coordinates functions and activities with other departments in relation to the Sales and Marketing affairs. Liaises with concerned departments to ensure that operations deliver the best quality product and service to our clients. Others Continuous learning through own IDP. Any other duties as may be assigned by the superior. Accountabilities Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness. Company’s Culture Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute” CONFIDENTIALITY Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company. JOB REQUIREMENT Minimum education of Bachelor degree in Business Administration, Marketing, Hotel Management or relevant discipline Minimum of 3 years of hotel Revenue Management experience Have excellent communication skulls in written and spoken English Self-motivated, result-oriented, resourceful and possesses leadership qualities Possesses professional disposition with excellent communication and interpersonal skills Knowledge of technical and managerial applications of Revenue Management System and their utilization Knowledge of total hotel revenue management concept and processes Ability to interpret market data and apply to sales strategy Financial management skills e.g. ability to analyze P&L statements, develop operating budgets, forecasting and capital expenditure planning Ability to use standard software applications, complex spreadsheet software, analytical tools and hotel systems Ability to execute against the strategy; drive results