1. JOB ACCOUNTABILITIES Project evaluation: Support the Economic Zone teams at head office, region, business unit in the pre-evaluation and evaluation of economic zone projects, namely with respect to commercial evaluation. Prepare concept notes for new projects post pre-evaluation of these new projects. Market intelligence: Prepare monthly market intelligence reports which will provide relevant information capable of impacting our economic zone projects. Project updates: Liaise with regional and BU teams to obtain regular updates on the progress of projects under evaluation and/or under execution. Prepare monthly project update reports. Standard Processes Contribute towards the implementation of new standard policies for the identification, evaluation of economic zone projects Commercial: Ensure that each EZ project has a standard commercial presentation Contribute on a case by case basis, in the preparation of commercial presentations for specific customers. OTHER Act as an ambassador for DP World at all times when working; promoting and demonstrating positive behaviours in harmony with DP World s Principles, values and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World s Code of Conduct and Ethics policies Perform other related duties as assigned 2. KEY DELIVERABLES Pre-evaluation, concept notes for new projects under evaluation Market intelligence reports on new opportunities and on competitive landscape Monthly project updates and project monitoring Review of existing and development of new standard processes for evaluation of new projects Commercialisation and customer acquisition on case by case basis 3. QUALIFICATIONS, EXPERIENCE AND SKILLS Bachelors degree from a reputed university in any one of the following fields: economics, business administration, finance. Minimum of 5 years experience, with at least 3 years in the fields of industrial advisory and consulting. Good understanding of economic and trade development, investment promotion strategies, investment and trade facilitation is an advantage. Proven strong project management, preparation of market study reports and presentations are requirement for this position.

Job Description Achieve targeted CFS productivity and quality standards. 2. Liaison with representatives of customers delivering total satisfaction. 3. Observe adherence to all safety precautions as per relevant SOPs and RA’s. 4. Co-ordinate with Documentation In-charge and contractors for achieving team goals. 5. To comply with all aspects of MICT’s Quality, Health, Safety, Environment and Supply chain security management systems. 6. Attending the docs counter and verifying the documents submitted by the CHA for stuffing/Destuffing/cargo delivery etc 7. Record verified documents and updates the information in CFS’s software. 8. Passing the information to the Field Supervisors related to Carting, Stuffing, de-stuffing, Movement etc. 9. Ensuring the job order is generated for each activity it reaches to ops staff/surveyor for smooth operations. 10. Updating pre advice for export laden containers to terminals. 11. Updating of IGM / IAL to CFS MAG for Laden / empty En-block containers Show more Show less

Job Description Operate QC, RTG, RMG as directed by the Shift Manager/Supervisor in productive and safe manner Show more Show less

Job Description HSE Management System HSE objectives and target of achieving zero harm to people and environment. Standards & Legal Compliance HSE Training HSE statistics and analysis HSE documentation Show more Show less

Job Description Examines reports and documents for completeness and accuracy Contribution in fulfillment and compliance of Legal / statutory and operational requirements. Assist documentation supervisor in daily reporting. Proper Updating and database management on operational front. Updating of IAL, EAL, Damage reports. Ensuring Custom formalities and custodianship is maintained. Check of operational tally sheets and reporting discrepancies. Show more Show less

Job Description ACCOUNTS & FINANCE Responsible for creation of customer master by coordinating with the sales team and the master creation team Periodical review of the masters to ensure accuracy and robustness Ensure correct booking of revenue on monthly basis Closely monitor the revenue booked on daily basis and take up with sales team for necessary documentation and other details if needed Preparation of monthly provision for revenue earned but not accounted in ERP Reconciliation of monthly revenue as per books with the sales report from internal software and annexures shared by sales team Performing all the month end/quarter end/year ender process as per SOP. Monthly GL Review, matching all GL Subledgers with main ledger, Review of all Schedules of Trial Balance with GL Team and taking corrective measures, Intercompany reconciliations, identification of appropriate classification of assets / liabilities (current and non-current), monthly review of all advances, Allocation of expenses between correct LOB’s, cost centre etc., Develop tools & systems to provide critical financial and operational information and make actionable recommendation on both strategy and operations. Establish and maintain appropriate internal control safeguards including but not limited to revenue realization, costs, cash, and assets. Ensure records systems are maintained in accordance with generally accepted auditing standards. Providing all information for the preparation of Budget after coordination with various departments and regular monthly and periodical forecast. Continuous tracking of Actuals against Budget/previous year and preparation of variance analysis report. Providing all information’s by coordinating with all departments, as necessary, completion of all Internal & External audit (statutory, group, Internal, Tax, other department audit etc.,) Ensuring compliance with respect to all Direct and Indirect Tax matters To comply with all aspects of company’s Quality, Health, Safety, Environment management systems Show more Show less

Job Description JD – BDM BASIC INFORMATION Position Name BDM- Chemical Job Band 3 Location Mumbai, Ahmedabad, Chennai Reporting Manager DGM - Chemical Team Size 0 Roles & Responsibilities Job Purpose/Objective As the BDM for Chemical, the primary focus will be on driving business growth within the Chemical sector customers. Will be responsible for identifying and capitalizing on business opportunities, expanding the client base, and establishing DP World as a preferred partner in the industry. Key Responsibilities Revenue Objectives To achieve the Revenue targets in close coordination with the Pre-Sales, BU sales and Post Sales Team both acquisition and retention of revenue through the Sector and BU Sales Cultivate and maintain strong relationships with key clients in the sector / sub-sector. Understand their business objectives, challenges, and pain points. Provide customized logistics solutions that meet their specific requirements and add value to their operations. Ensure high levels of client satisfaction and retention. Prepare persuasive and comprehensive proposals in response to client requirements. Lead contract negotiations to ensure favorable terms and conditions for the logistics service provider. Collaborate with legal and finance teams to finalize agreements. Customer Delight Cross-functional Collaboration: -Work closely with internal teams, including operations, finance, marketing, and customer service, to ensure seamless execution of business development strategies. Collaborate with these teams to deliver exceptional customer experiences and exceed client expectations. Lead MBRs and QBRs with customers To drive the team and ensure CRM Compliance and effectiveness. Helping marketing team to design the Customer Survey and take corrective actions on the same. Develop the long-term account plan (1 year to 3 year) for assigned clients within the sector. Maintain a sector scorecard & drive y-o-y client improvement on all parameters. Develop a high-performance service culture. Qualifications & Competencies Skills and Competencies Proven supply chain track record in logistics industry with 10+ years of experience in India. Prefer sales and key account experience including experience in developing and growing new key accounts of Chemical sector. Relevant logistics expertise within identified sub sectors – Chemical in developing and executing strategic and tactical plans, in a large and dynamic sales environment. Able to design and implement solutions pertaining to specific industry solving customer problems. Experience in supply chain across entire logistics value chain including Express, FTL transportation, warehousing & Value-added services. Stakeholder Internal: All Business and Functional Verticals, External: Customers, Major competitors Educational Qualification (min) Post-Graduation in Marketing / Sales or Post-Graduation in Logistics/Supply Chain Preferred Certifications if any Relevant logistics expertise within identified sectors – Chemical Range/ Min no of years - of overall Experience required 10+ years Min no of years of Industry specific experience required, if any & the industry type 7-10 years of experience in logistics industry Show more Show less

Key Responsibilities JOB DESCRIPTION Customs coordination for seamless operations at CFS Regular liaising with other external stakeholders CFS documentation reports & Gate control Coordinating with Advocates for handling of court case /Customs Show cause notices. Coordinating with SSC to ensure billing invoice raised on time and elimination revenue leakage Disposal of UCC cargo and revenue generation and space utilization of CFS warehouse Regular liaising with Customs department to ensure smooth functioning of CFS Ensure smooth Customs Clearance related activities at CFS and keeping track of customs related matters relevant to smooth functioning of CFS. Co ordinate and communicate between operations, accounts, safety, legal teams for smooth process with customs, shipping lines, auctioneers, bidders & clients. To ensure timely Communication and Co ordination with all stakeholders i.e. customs, shipping lines, Exporters, Forwarders, CHAs etc in dealings related to auction cargo, abandoned cargo, seized cargo, customs liasoning etc. Obtaining necessary customs approvals for new projects at CFS Obtaining necessary customs permissions for day-to-day requirements and effective facilitation to trade. Handling all kinds of customs related matters related with CFS. To ensure no fine & penalties are levied by customs & other legal entities, intelligence departments during the process of routine work done within the cfs. To ensure maximum revenue is being generated from auctioning of abandoned cargo to the company, Coordinating with SSC to ensure billing invoice raised on time to customer and elimination of revenue leakage. Keeping record of notifications, documents, correspondence, etc in proper order. Keeping team informed about new regulations and educating them policy impact Skills And Competencies Graduate/Post Graduate with minimum 5-7 years of experience in similar role in a logistics company Should have strong knowledge related to custom compliances, reporting etc. Show more Show less

Job Description About DP World Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door. About DP World Global Service Centre DP World’s Global Service Centre (GSCs) are key enablers of growth delivering standardization, process excellence and expertise, and automation in areas of Finance, Freight Forwarding, Marine Services, Engineering and Human Resources, helping accelerate DP World’s growth and business transformation. As we experience exponential growth, there has never been a more exciting time to join us. Discover your next role here and change what's possible for everyone! As an equal employer that recognizes and values diversity and an inclusive culture, we empower and up-skill our people with opportunities to perform at their best. Join us and be part of an amazing team that is transforming the future of world trade. Designation: Senior Specialist - Accounts Receivable Base Location: Navi Mumbai Reporting to: Team Lead - Accounts Receivable Key Role Responsibilities Sharing of Invoices to customers through email/Hard copy/Customer portal Receiving, Submitting, and tracking LR (soft/Hard copy) Generation of IR/QR code for invoices in billing system & tracking the same Keeping daily tracking of Invoices submitted & couriered. Daily tracking of the above activities and sharing tracker Prepare reports in excels as per team requirements. Other office work related to Billing/AR Check & process vendor invoices for goods & services as per contract/PO and verify the same with budget. Charge expenses to accounts and cost centers by analyzing invoice/expense reports and recording entries. Process payments & Fund Transfers. Processing all Foreign Currency Payments, for spares, Capital Equipment & Services. Correct deduction/accounting of TDS and GST in Accounts Payable Function. Review advances to vendors and follow up to settle the same on monthly basis. Assist in Group Reporting Audit, Statutory Audit, Tax Audit and Internal Audit of AP Function Review & Reconcile creditors’ ledgers/sub ledgers. Perform Month-End Reconciliation of AP accounts. Prepare monthly expenses provision sheet, monthly schedules related to accounts payable & prepaid expenses. To comply with all aspects of Quality, Health, Safety, Environment and Supply chain security management systems Any other responsibility/task; not limited to the above-mentioned tasks, that may be assigned from time to time in view of the job requirements. Skills & Competencies 5-8 Years AR Work Experience with good communication skills and Computer knowledge including Proficiency in spreadsheet, word processing & email. Knowledge of basic accounting concepts. Education & Qualifications Bachelor’s degree in commerce, or a related field (preferred). DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief. Show more Show less

Job Description Job Title: Manager BPM Job Category: BPM Location: Mumbai Travel Required: No Level/Salary Range: Position Type: Full Time Reports To SSC Support Manager Date Posted Level/Grade Band 3 Job Summary The Manager - BPM will be responsible for managing and optimizing the MIS operations within our organization, with a strong focus on leveraging Power BI, VBA, and Python to streamline processes and enhance data-driven decision-making. This role involves overseeing data collection, analysis, and reporting activities, ensuring data accuracy and integrity, and collaborating with cross-functional teams to support business objectives. Key Responsibilities Design, implement, and maintain MIS frameworks and systems to support organizational data needs and objectives. Oversee the development of databases, software applications, and other technological solutions necessary for effective MIS. Ensure that MIS systems are scalable, secure, and user-friendly. Develop and manage interactive dashboards using tools like Power BI, Tableau, or similar platforms to provide actionable insights. Work closely with stakeholders to understand their reporting requirements and translate them into effective dashboard designs alongside Continuously improve and optimize dashboards to enhance usability and relevance. Collect, analyze, and interpret large datasets to identify trends, patterns, and insights that can inform strategic decision-making. Utilize relevant tools and techniques for data analysis, such as statistical analysis, data mining, and predictive modeling. Present findings and insights to various stakeholders in a clear and understandable manner. Implement rigorous quality control procedures to ensure the accuracy, reliability, and integrity of MIS data and establish and enforce data governance policies and standards to maintain data quality. Regularly audit data sources and processes to identify and rectify any discrepancies or errors. Collaborate with cross-functional teams to streamline workflows and automate repetitive tasks. Create and maintain detailed documentation of MIS processes, procedures, and systems for reference and compliance purposes. Ensure that MIS activities comply with relevant industry standards, regulations, and best practices. Keep abreast of changes in regulations and standards related to data management and reporting, and ensure compliance accordingly. Work closely with internal stakeholders, including IT, finance, operations, and senior management, to understand their information needs and priorities. Communicate effectively with stakeholders to gather requirements, provide updates on MIS initiatives, and solicit feedback. Provide training and support to users of MIS systems to ensure they have the necessary skills and knowledge to effectively utilize the systems. Stay updated with emerging technologies and best practices in MIS and related fields, and share knowledge with team members and stakeholders. Preferred Qualification & Certification Bachelor’s Degree: In Computer Science, Information Systems, or related field. Technical Skills: Proficiency in Power BI for data visualization and reporting. Advanced knowledge of VBA for automating Excel tasks and processes. Preferably programming skills in Python for data analysis and automation. Data Management: Strong understanding of data management principles, data governance, and database systems. Analytical Skills: Excellent analytical and problem-solving skills, with attention to detail. Communication Skills: Strong verbal and written communication skills, with the ability to convey complex information clearly to non-technical stakeholders. Certification: Relevant certifications in Power BI, Python, or data analysis are a plus. Working Experience Minimum of 7 years of relevant work experience in managing MIS systems, data analysis, and reporting. Proven track record of using Power BI, VBA, and Python to drive process improvements and support data-driven decision-making. Should be self-driven. Show more Show less

Job Description About DP World Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What's more we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door. About DP World Global Service Centre DP World’s Global Service Centre (GSCs) are key enablers of growth delivering standardization, process excellence and expertise, and automation in areas of Finance, Freight Forwarding, Marine Services, Engineering and Human Resources, helping accelerate DP World’s growth and business transformation. As we experience exponential growth, there has never been a more exciting time to join us. Discover your next role here and change what's possible for everyone! As an equal employer that recognizes and values diversity and an inclusive culture, we empower and up-skill our people with opportunities to perform at their best. Join us and be part of an amazing team that is transforming the future of world trade. Role Purpose Freight forwarding GSC operator is the face of DP World to the CSO (Customer Service Operations). He/she is responsible for the accurate and timely movement of Ocean Freight to and from specific locations within the service standards agreed with the Customer and as per instructions provided by CSO. This also includes vendor communication and shipment related internal communication between DPWL stakeholders. Designation: Specialist Base Location: Ghansoli, Navi Mumbai Reporting to: Assistant Manager/Manager - GSC Freight Forwarding Operations Key Role Responsibilities Plan and coordinate the movement of freight for inbound and outbound shipments, across various modes of transport (Ocean, Air and Road). Ensure all documents required for the shipment (e.g., bills of lading, customs declarations, invoices) are completed accurately and on time. Work closely with carriers, NVOCC’s, terminals to ensure timely tracking of the shipments. Primary point of contact for CSO operators regarding their shipments and providing regular updates on the status. Handle branch office inquiries & concerns related to shipping and delivery issues. Prepare and maintain necessary import/export documents, customs filing details. Ensure customs compliances and customer requirements are maintained at all stages. Assess and mitigate risks in the transportation process, such as delays, penalties. Track n Trace of the shipments for accurate and timely updations of all milestones. Work closely with various internal departments within GSC to ensure seamless collaboration. Accurate and timely updations of the internal system and follow up if any information missing. Confirm delivery and empty container return and complete relevant activities. Receive carrier arrival notice and request cargo release information, documents, and freight invoice from Carriers. Maintain records as per norms to ensure accurate data tracking. Ensure compliance with region specific KPI's are met for every handled shipment. Skills & Competencies Should have prior experience in managing shipment files in Freight forwarding. 2 -3 years direct experience in Freight Forwarding, logistics industry handling end-to-end shipments. Demonstrated ability to multi-task and perform well in under a fast-paced environment, Knowledge of customs filing procedures Well verse with all shipping related Export and Import Documentation and invoicing. Familiar with logistics or freight forwarding applications. Problem solving, decision-making ability, excellent communication skills. Well verse with MS office tools. Ability to work independently and team with a proactive mindset. Education & Qualifications Bachelor’s degree in any discipline DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief. Show more Show less

Job Description JD – BDM BASIC INFORMATION Position Name BDM- Chemical Job Band 3 Location Mumbai, Ahmedabad, Chennai Reporting Manager DGM - Chemical Team Size 0 Roles & Responsibilities Job Purpose/Objective As the BDM for Chemical, the primary focus will be on driving business growth within the Chemical sector customers. Will be responsible for identifying and capitalizing on business opportunities, expanding the client base, and establishing DP World as a preferred partner in the industry. Key Responsibilities Revenue Objectives To achieve the Revenue targets in close coordination with the Pre-Sales, BU sales and Post Sales Team both acquisition and retention of revenue through the Sector and BU Sales Cultivate and maintain strong relationships with key clients in the sector / sub-sector. Understand their business objectives, challenges, and pain points. Provide customized logistics solutions that meet their specific requirements and add value to their operations. Ensure high levels of client satisfaction and retention. Prepare persuasive and comprehensive proposals in response to client requirements. Lead contract negotiations to ensure favorable terms and conditions for the logistics service provider. Collaborate with legal and finance teams to finalize agreements. Customer Delight Cross-functional Collaboration: -Work closely with internal teams, including operations, finance, marketing, and customer service, to ensure seamless execution of business development strategies. Collaborate with these teams to deliver exceptional customer experiences and exceed client expectations. Lead MBRs and QBRs with customers To drive the team and ensure CRM Compliance and effectiveness. Helping marketing team to design the Customer Survey and take corrective actions on the same. Develop the long-term account plan (1 year to 3 year) for assigned clients within the sector. Maintain a sector scorecard & drive y-o-y client improvement on all parameters. Develop a high-performance service culture. Qualifications & Competencies Skills and Competencies Proven supply chain track record in logistics industry with 10+ years of experience in India. Prefer sales and key account experience including experience in developing and growing new key accounts of Chemical sector. Relevant logistics expertise within identified sub sectors – Chemical in developing and executing strategic and tactical plans, in a large and dynamic sales environment. Able to design and implement solutions pertaining to specific industry solving customer problems. Experience in supply chain across entire logistics value chain including Express, FTL transportation, warehousing & Value-added services. Stakeholder Internal: All Business and Functional Verticals, External: Customers, Major competitors Educational Qualification (min) Post-Graduation in Marketing / Sales or Post-Graduation in Logistics/Supply Chain Preferred Certifications if any Relevant logistics expertise within identified sectors – Chemical Range/ Min no of years - of overall Experience required 10+ years Min no of years of Industry specific experience required, if any & the industry type 7-10 years of experience in logistics industry Show more Show less

Job Description Achieve targeted CFS productivity and quality standards. 2. Implement cost control strategies and procedures. 3. Liaison with representatives of customers delivering total satisfaction. 4. Ensure and supervise Carting/stuffing and de-stuffing / loading to be done as per the documents and client's requirement. 5. Ensure import containers are placed prior to custom inspection as per customer request. 6. Observe adherence to all safety precautions as per relevant SOPs and RA’s. 7. Co-ordinate with Yard In-charge and contractors for achieving team goals. 8. To comply with all aspects of MICT’s Quality, Health, Safety, Environment and Supply chain security management systems. 9. To ensure proper placement of empty containers for stuffing / destuffing and container repair. 10. Ensure Haz cargo and containers handle safely and stored in designated place only. 11. Reports any damages to cargo on arrival to customers immediately over phone and mail. 12. Co-ordination with surveyors, checkers, vendor supervisors for quality deliverable Show more Show less

Resource Management JOB DESCRIPTION To ensure implementation of overall resource management process in the BU by effectively implementing policies and procedures laid down by the organization for ensuring seamless serviceability in the Unit. . Stakeholder & Partner Coordination Serve as the primary point of contact between internal stakeholders for resource planning & allocation. Collaborate with internal teams (e.g., HC, engineering & operations) Facilitate regular meetings with primary stakeholders to track progress, address concerns, and provide updates Maintain Monthly operator incentive calculation sheet. Maintain Monthly operator productivity sheet Reporting & Documentation Prepare and present regular reports on operator performance to Operations Manager and the HOD. Process Improvement & Risk Management & Safety. Identify and implement process improvements to minimize operator overtime and also optimize performance. Show more Show less

Job Description Carry out all Engineering jobs as assigned by the Shift in-charge (SIC). PM compliance, MMBF, Reliability as per company KPI Report on all jobs after completion Report all the works after completion. Co-ordination with Shift in-charge. Timely closing of Service request in Maximo. Suggest any modifications required to reduce Maintenance time Comply Safety at workplace as per HSE standards. Follow all RA, SOP, PTW, PPE, LOTO. Immediate response and report during any incident Adhere to Our Principles (Founders Principles) and LEAN Undertake all tasks and responsibilities assigned by the Asst. Manager(Shift in-charge). Adhere to DPWs Information security/ Security Compliance/ Confidentiality of information Show more Show less

Job Description Achieve PM compliance, MMBF, OEE, Reliability as per company KPI. Break down Attending of Container Handling Equipment in a fast and safe way Ensure the Service Request in MAXIMO and Bridging permits are to be closed on time. Implementation of the Reliability based maintenance , LEAN & Root Cause Analysis Commissioning of new equipment/ Refurbishment of old equipment and Innovations. Follow the safety norms of DPW and ensure RA/SOP/LOTO are followed by all. Control R&M cost of Engineering by cost optimization. Motivate the co-workers and those within the community to lead the team professionally. Adhere to Our Principles (Founders Principles). Undertake all tasks and responsibilities assigned by the Manager/Assistant Manager. Show more Show less

Job Description Carry out all Engineering jobs as assigned by the Shift in-charge (SIC). PM compliance, MMBF, Reliability as per company KPI Report on all jobs after completion Trouble shooting & Break down attending. Report all the works after completion. Co-ordination with Shift in-charge. Timely closing of Service request in Maximo. Suggest any modifications required to reduce Maintenance time Comply Safety at workplace as per HSE standards. Follow all RA, SOP, PTW, PPE, LOTO. Immediate response and report during any incident Service request closing in Maximo Adhere to Our Principles (Founders Principles) and LEAN Undertake all tasks and responsibilities assigned by the Senior Executive (Shift in-charge). Adhere to DPWs Information security/ Security Compliance/ Confidentiality of information Show more Show less

Job Description BASIC INFORMATION Position Name DGM- Industry Job Band 4 Location Gurgaon and Bangalore Reporting Manager Sector Head-Industry Team Size 1-2 Roles & Responsibilities Job Purpose/Objective As the Sub Sector Head for Industry, the primary focus will be on driving business growth and developing strategic partnerships within the Industry/ Commodities customers. Will be responsible for identifying and capitalizing on business opportunities, expanding the client base, and establishing DP World as a preferred partner in the industry. Key Responsibilities Revenue Objectives To lead the deployment of Sub sector sales strategies and enabling tactics, team of Business Development Executives and achieve the Revenue targets in close coordination with the Pre-Sales, BU sales and Post Sales Team both acquisition and retention of revenue through the Sector and BU Sales Cultivate and maintain strong relationships with key clients in the sub sector. Understand their business objectives, challenges, and pain points. Provide customized logistics solutions that meet their specific requirements and add value to their operations. Ensure high levels of client satisfaction and retention. Prepare persuasive and comprehensive proposals in response to client requirements. Lead contract negotiations to ensure favorable terms and conditions for the logistics service provider. Collaborate with legal and finance teams to finalize agreements. Customer Delight Cross-functional Collaboration: -Work closely with internal teams, including operations, finance, marketing, and customer service, to ensure seamless execution of business development strategies. Collaborate with these teams to deliver exceptional customer experiences and exceed client expectations. Lead MBRs and QBRs with customers To drive the team and ensure CRM effectiveness Helping marketing team to design the Customer Survey and take corrective actions on the same Work with the account managers in the sector to guide and develop the long-term account plan (1 year to 3 year) within the sector. Maintain a sector scorecard & drive y-o-y client improvement on all parameters. People Management & Diversity Develop a high-performance service culture. Develop OKRs with team members and use mechanism of constructive feedback. Raise the performance bar with every hire. Identify training needs and opportunity to develop and coach team, recognize exceptional talent. Qualifications & Competencies Skills and Competencies Proven supply chain track record in logistics industry with 10+ years of experience in India Prefer key account experience including experience in developing and growing new key accounts of a particular sector Relevant logistics expertise within identified sub sectors – Commodities and executing strategic and tactical plans, in a large and dynamic sales environment. Able to design and implement solutions pertaining to specific industry solving customer problems Experience in supply chain across entire logistics value chain including Express, FTL transportation, warehousing & Value-added services. Experience in leading the development and delivery of sales personnel in a service industry. Show more Show less

Job Description Job Purpose/Objective Key Responsibilities Identify and pursue new business opportunities in the Commodities/Industry sector, including e-commerce companies, technology manufacturers, retailers, and distributors. Conduct market research to understand customer needs, industry trends, and competitive landscape, and use this information to develop tailored business development strategies. Build and maintain a robust sales pipeline by proactively identifying and engaging potential clients through various channels such as cold calling, networking events, industry conferences, and referrals. Develop and deliver compelling sales presentations and proposals to prospective clients, highlighting the unique value propositions and benefits of our logistics services. Collaborate with cross-functional teams, including operations, customer service, and finance, to ensure smooth onboarding and seamless delivery of services to clients. Negotiate contracts and pricing agreements with clients, ensuring profitability while meeting customer requirements and market standards. Establish and maintain strong relationships with key decision-makers and stakeholders in the technology and consumer durables sector, including senior executives, supply chain managers, and procurement officers. Monitor market trends, competitor activities, and customer feedback to identify opportunities for service improvement and develop innovative solutions to meet evolving customer needs. Provide regular sales forecasts, reports, and insights to the management team, highlighting key performance metrics, sales achievements, and areas for improvement. Stay updated on industry regulations and compliance requirements related to the technology and consumer durables sector and ensure adherence to legal and ethical standards in all business activities. Skills And Competencies Required QUALIFICATIONS & COMPETENCIES Skills and Competencies Proven track record of successfully driving business growth and achieving sales targets in the logistics or related industry, with specific experience in the Commodities/Industry In-depth knowledge of the technology and consumer durables industry, including market dynamics, trends, key players, and supply chain requirements. Strong sales and negotiation skills, with the ability to build rapport, persuade and influence key stakeholders at all levels of an organization. Excellent communication and presentation skills, with the ability to articulate complex logistics solutions in a clear and compelling manner. Strategic thinking and problem-solving abilities to identify market opportunities, develop effective sales strategies, and overcome obstacles. Strong relationship-building skills to establish and maintain fruitful partnerships with clients, industry associations, and other relevant stakeholders. Self-motivated and results-oriented mindset, with the ability to work independently and meet deadlines in a fast-paced, target-driven environment. Analytical skills to analyze market data, sales metrics, and customer feedback to identify trends, patterns, and areas for improvement. Proficiency in using CRM software and other sales tools to manage leads, track sales activities, and generate reports. Flexibility to travel as needed to meet clients, attend industry events, and explore new business opportunities Show more Show less

Job Description About DP World Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door. About DP World Global Service Centre DP World’s Global Service Centre (GSCs) are key enablers of growth delivering standardization, process excellence and expertise, and automation in areas of Finance, Freight Forwarding, Marine Services, Engineering and Human Resources, helping accelerate DP World’s growth and business transformation. As we experience exponential growth, there has never been a more exciting time to join us. Discover your next role here and change what's possible for everyone! As an equal employer that recognizes and values diversity and an inclusive culture, we empower and up-skill our people with opportunities to perform at their best. Join us and be part of an amazing team that is transforming the future of world trade. Role Purpose The Associate shall be responsible for processing of information, ensuring the data integrity and Quality. The position requires attention to detail, efficiency, and the ability to work collaboratively within a team. Core activity is to input the data related to Vessel movements (Vessel details, booking & Customer details) invoice can be processed to the customers. This activity includes attentions to details, Data gathering and correction if required as per the information provided. Follow the Vessel schedules to plan the day and working time. Designation: Associate – Feeder operations Base Location: Navi Mumbai Reporting to: Assistant Manager Key Role Responsibilities Good communication skills, both verbal and written. Meticulous attention to detail for accurate data entry, including capturing details of documents related to Ocean Transportation. Knowledge of shipping industry and Vessel details would be ++. Good knowledge of excel, working on multiple files simultaneously. Organizational skills to manage multiple tasks efficiently, such as accurately inputting information into desired systems following established guidelines. Customer-focused mindset for exceptional service, meeting deadlines for assigned tasks related to booking creation and updates. Team player with a collaborative and positive attitude. Basic tech proficiency, including CRM tools and software. Effective time management to meet deadlines and deliver goals as per defined KPIs. Empathy and patience when dealing with customer concerns, following instructions as mentioned in the Process Manual. Education & Qualifications Bachelor's degree. Should have good communication skill in English and must have good proficiency in Email Writing & excel skills. 0 - 2 years of experience in Documentation processing with a reputed shipping/logistics organization. Willingness to work in Shifts as per allocated (working hours as per Vessel schedules) roster, should be fine to work in night shift as well. DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief. Show more Show less