JD Key Responsibilities : Provide L1, L1.5, and L2 technical support for Core Banking functions, merchant and biller management. Initial 3 months will focus on Knowledge Transfer (KT), shadow support, and gradual transition to primary support by the 4th month. Collaborate with cross-functional teams to identify areas for improvement, resolve issues, and ensure smooth system operations. Project/Domain Context : Domain : Core Banking, Merchant & Biller Systems Support, Finance, Payment Processing. Focused on ensuring robust technical support in these critical financial systems. Must-Have Skills : Java : Strong proficiency in Java for backend development and system integrations. Shell Scripting : Experience with writing and optimizing shell scripts for system automation and task management. Job Scheduler : Knowledge of scheduling tools and their usage to automate processes. SQL : Strong understanding of SQL for database querying and troubleshooting. REST API : Knowledge of creating, maintaining, and consuming REST APIs for system integrations and communication. Automation Skill : Expertise in automation tools and scripting to improve process efficiency and reduce manual intervention.

Role: Support Lead Job-Type: Full-Time Years of Experience: 7-12 Years Location : Chennai- Hybrid- (3 Days WFO) JD: We are hiring a Support Lead to manage a cross-regional team supporting Core Banking, Merchant, and Biller systems across the US, India, and EU. The role demands strong process and technical leadership to ensure effective service delivery, team coordination, and regular client communication. Key Responsibilities: • Lead a team of 4-6 members providing L1 to L2 support across multiple regions • Drive process and tech support efficiency through KPI tracking and operational best practices • Act as the first escalation point for support issues and coordinate timely resolutions • Conduct weekly client reporting calls and manage daily client escalations • Ensure alignment with SLAs, incident response, and service delivery standards • Collaborate with cross-functional teams for process improvement and documentation • Oversee onboarding, KT, and continuous development of team members Senior Process and Tech support leads with domain knowledge in Core Banking, Merchant, Billers and Payment processing systems. Basic knowledge of technology in Java, SQL is preferred.