Key Responsibilities: Client Relationship & Account Management Act as the primary point of contact for assigned clients. Build and nurture long-term client relationships through regular check-ins and proactive communication. Ensure client success by resolving queries, tracking usage, and promoting feature adoption. Sales Support & Pre-Sales Operations Coordinate demo scheduling, proposal creation, and follow-ups with leads. Maintain and update CRM tools with lead and pipeline information. Prepare onboarding kits, sales decks, and documentation. Post-Sales & Operational Support Manage onboarding process with internal teams and ensure smooth go-live. Track client progress, billing status, renewals, and upsell opportunities. Collaborate with tech and support teams to ensure quick resolution of client issues. Management Coordination Assist leadership with data reports, meeting schedules, and client updates. Follow up on key action items across departments related to client delivery. Represent client needs in internal planning discussions.

Raise GST-compliant invoices and manage receivables follow-ups. Maintain accounts, track expenses, and support monthly closures. Assist with HR tasks like onboarding, payroll inputs, and attendance. Handle admin coordination, scheduling, and team follow-ups for management. Liaise with vendors, clients, and internal departments as needed. Requirements: B.Com or related degree with 2+ years in finance/admin roles. Experience with tools like Tally, Zoho Books, or Google Sheets. Strong communication, follow-up, and multitasking skills. Proactive, organized, and comfortable handling confidential data.

Key Responsibilities - Onboarding & Implementation• Run discovery calls, product demos, and kick‑off workshops.• Configure accounts, import menus, and set up integrations (e.g., Swiggy API).• Build project trackers and rollout dashboards in Excel, ensuring milestone adherence.Training & Adoption• Deliver remote and in‑person training sessions for owners, managers, and frontline staff.• Create quick‑reference guides, videos, and FAQ sheets.• Monitor usage data; trigger interventions where adoption lags.Customer Support & Advocacy• Provide Tier‑1/Tier‑2 functional support via phone, email, chat, and on‑site visits.• Log issues, coordinate with Product & Engineering, and manage escalation timelines.• Champion customer feedback internally to influence roadmap priorities.Data Analysis & Reporting• Build and automate Excel dashboards (PivotTables, Power Query, Power Pivot, macros/VBA) to track health scores, churn risk, and upsell opportunities.• Present insights in weekly business reviews.Field Engagement• Travel to customer sites for go‑lives, health checks, and relationship‑building (approx. 8–10 days/month).• Represent Digitory at partner events, roadshows, and industry forums. Must‑Have QualificationsBachelor’s degree in Business, Hospitality, Engineering, or related field. 2+ years in customer success, implementation, or account management within SaaS, hospitality tech, POS, or related domains. Advanced Microsoft Excel skills (PivotTables, Power Query, Power Pivot, complex formulas; VBA/macros a plus). Proven track record of delivering training and driving product adoption. Excellent verbal & written English; proficiency in Hindi and/or regional languages is advantageous. Willingness to travel nationally on short notice; valid driver’s licence & personal mobility preferred. Self‑starter with strong problem‑solving, time‑management, and stakeholder‑influence abilities. Nice‑to‑HaveExperience integrating third‑party delivery platforms (Swiggy, Zomato, Uber Eats, etc.). Familiarity with CRM tools (HubSpot, Zoho, Salesforce) and ticketing systems (Freshdesk, Zendesk). Knowledge of SQL or BI tools (Power BI, Tableau, Looker). Success Metrics (First 12 Months)Onboarded Accounts: ≥ 95 % of assigned prospects live within agreed timelines. Adoption & Health: ≥ 90 % weekly active usage across key modules. Customer Satisfaction: CSAT ≥ 4.5/5; Net Promoter Score ≥ 50. Renewal & Expansion: Drive ≥ 10 % upsell revenue from book of business. What We OfferCompetitive salary + performance bonus. Travel allowance and daily field expense coverage. Health insurance for you and your dependents. Quarterly learning stipend (Excel certifications, customer‑success courses, etc.). High‑ownership environment with direct access to leadership and a clear career path into Senior CSM or Implementation Lead roles.