Developer - L4

5 - 8 years

8 - 12 Lacs

Posted:6 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Core Responsibilities:

Interface with other IT teams and business unit leads to ensure collaboration and coordinated strategy to meet service management goals and objectives. Research, develop and test cloud contact center solutions to improve business processes and outcomes. Map functional capabilities to tools and applications and document specifications. Recommend controls by identifying problems, document improved procedures. Conduct current state to future state gap analysis; identify and classify change impacts. Create informative, actionable, and repeatable reporting that highlight relevant business and technology trends and opportunities for improvement. Demonstrate functionality of completed products to internal team members and other stakeholders. Maintain documentation on all Contact Center architectures, procedures, best practices, and knowledge-based articles for enterprise consumption.

Position:

The Contact Center Product Engineer is responsible for developing implementation and operational processes for Enterprise Contact Center voice operations omnichannel voice and chat services to the enterprise contact center platforms. Under the direction of Voice Operations leadership, this engineer will be responsible for creating and delivering contact center product offerings within Amazon Connect to support Change Healthcare internal and external customers, while ensuring compliance with enterprise processes, quality, and standards

Requirements:

Minimum of 2+ years of experience working in IT or related field. Minimum of 2+ years of experience with Python and/or React. Minimum of 2+ years of experience in core AWS services: Lambda, S3, DDB, Kinesis, Cloudwatch, SNS. Collaborative with excellent written and verbal communication skills internally and externally. Professional experience utilizing AWS Cloud Technologies.

Professional experience with call flow development. Experience with CORS Cross-Origin Resource Sharing. This job will require developing CI/CD processes and corresponding testing automation for Amazon Connect in alignment with existing Change Healthcare cloud processes and procedures.

Preferred Qualifications:

Professional experience with Amazon Connect. Experience with Scrum/Agile development methodologies Strong Cloud experience, with preference for Amazon Web Services Proficiency with coding languages such as Python and Node.JS. Proficiency with CI/CD methodologies such as GitLab and/or TerraForm Experience with containers and/or Fargate Knowledge of SRE methodologies Familiarity with Splunk



Do

1. Instrumental in understanding the requirements and design of the product/ software

  • Develop software solutions by studying information needs, studying systems flow, data usage and work processes
  • Investigating problem areas followed by the software development life cycle
  • Facilitate root cause analysis of the system issues and problem statement
  • Identify ideas to improve system performance and impact availability
  • Analyze client requirements and convert requirements to feasible design
  • Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements
  • Conferring with project managers to obtain information on software capabilities


2. Perform coding and ensure optimal software/ module development

  • Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software
  • Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases
  • Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.
  • Analyzing information to recommend and plan the installation of new systems or modifications of an existing system
  • Ensuring that code is error free or has no bugs and test failure
  • Preparing reports on programming project specifications, activities and status
  • Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns
  • Compile timely, comprehensive and accurate documentation and reports as requested
  • Coordinating with the team on daily project status and progress and documenting it
  • Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders


3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution

  • Capturing all the requirements and clarifications from the client for better quality work
  • Taking feedback on the regular basis to ensure smooth and on time delivery
  • Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
  • Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements
  • Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
  • Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation
  • Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc
  • Timely Response to customer requests and no instances of complaints either internally or externally


Mandatory Skills: Amazon Connect Cloud CC Admin.
Experience: 5-8 Years.

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