Customer Service Assistant

Customer Service Representative provides a company’s customers with the service they require. Their duties include receiving inbound calls, responding to complaints and selling a company’s products or services. Customer Service Assistant duties and responsibilities The duties a performs vary depending on their position and work environment. A Customer Service Assistant who works at an IT helpdesk, for instance, may provide customers with technical assistance or may route calls to a technical services department. In contrast, someone who works on a shop floor will be more focused on providing customers with information and selling a company’s products. In general, their day-to-day activities include: Handling all incoming customer queries and questions Providing the appropriate service and information or referring clients to another department Referring problematic issues that they cannot solve to management Resolving customer complaints and issuing refunds as needed Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information Providing quotations and checking product availability Handling payment transactions Adhering to a company’s policies and procedures at all times when assisting customers

Job Types: Full-time, Fresher

Pay: ₹9,000.00 - ₹23,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund
• Work from home

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Overtime pay
• Performance bonus
• Yearly bonus

Language:

• Tamil (Preferred)

Work Location: In person