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Customer Experience Manager-Design

Customer Experience Manager-Design

Search Advisers Services Guj

4 - 9 years

8 - 13 Lacs

Bengaluru

Posted:9 hours ago| Platform:

Apply

Skills Required

Design Thinking Customer Experience Design CX manager Voice Of Customer

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Location:

Manager Customer Experience Design

Key Responsibilities:

Act as the
Voice of Customer (VoC)
across all business functions and customer journeys
Drive
CX metrics
improvement (NPS, CSAT, Resolution, CTU) by identifying pain points and improving processes
Lead
design thinking initiatives
to craft seamless and intuitive customer journeys
Collaborate with cross-functional teams to align on customer-centric strategies and ensure smooth execution
Benchmark industry best practices and drive
CX innovation
Translate strategic goals into actionable CX initiatives and own delivery against key OKRs

Key Skills:

Customer Experience Design
Design Thinking
NPS / CSAT Ownership
Process Improvement & Execution Excellence
Strong analytical and problem-solving abilities
Ability to influence stakeholders across functions

Education:

Bachelors degree (MBA preferred)

Preferred Industry:

E-commerce, Internet, Retail, Consumer Tech, BFSI, or any customer-facing B2C segment

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