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Customer Care Executive

Customer Care Executive

eClerx

0 - 1 years

2 - 3 Lacs

Dombivli

Posted:2 weeks ago| Platform:

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Skills Required

US Voice Process BPO Communication Skills Interpersonal Communication CRM systems

Work Mode

Work from Office

Job Type

Full Time

Job Description

US Voice Process

Answering incoming calls from customers in a professional and courteous manner.
Listening actively to customers and asking probing questions to fully understand their needs and concerns.
Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
Meeting or exceeding individual and team sales targets.
Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.

Requirements:

Excellent verbal and written communication skills in English.
Previous experience in a customer service and sales role, preferably in a call center environment.
Ability to multitask, prioritize, and manage time effectively.
Strong problem-solving skills and the ability to think on your feet.
Comfortable working in a fast-paced environment.
Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
Familiarity with basic computer skills and knowledge of CRM systems.

Education:

High school diploma (12+3 years diploma) or equivalent required.
Bachelor's degree experienced or fresher in any field is preferred.
Undergraduate with minimum 6 months of BPO Experience

If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience, we encourage you to apply for this exciting opportunity.

Perks and benefits:

Cabs for Male and Female both.
Insurance coverage up to 1 Lakh.
Up to 3,000 Nigh Shift Allowances.

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