CRM Executive

Job Description

Company Overview: A growing manufacturer and supplier of precision-engineered electrical and mechanical components and Transformers, serving industries across India. It has built its reputation as a trusted supplier in the industrial sector through long-term customer relationships, timely service, and consistent quality. We're now looking for a CRM Executive to help deepen client engagement and drive new business through referrals. Job Title: CRM Executive Location: Kim, District: Surat Experience Required: 2–4 years Salary Range: ₹18,000 – ₹30,000/month + performance bonus Job Summary: We are looking for a CRM Executive to strengthen relationships with our current customers, ensure satisfaction, and generate new business through referrals and follow-ups. Key Responsibilities:  Client Relationship Building: Regularly connect with existing customers to ensure they are satisfied with products/services and to keep them informed about new offerings.  Site Visits & Customer Meetings: Personally visit top customers to maintain face-to- face relationships, understand challenges they’re facing, and discuss upcoming needs or projects.  Referral Generation: Systematically ask for referrals from satisfied customers and track these referrals through the CRM system to close new deals.  Complaint Resolution: Act as the single point of contact for existing clients in case of any service issues, coordinate with internal teams to resolve problems quickly, and ensure a positive experience.  CRM Management: Enter all customer data, interactions, and next steps into the CRM; use this database to track communications, orders, referrals, and satisfaction metrics. Qualifications & Skills:  Bachelor’s/ Masters in Business, Marketing, or relevant field.  Good interpersonal skills and a customer-centric mind-set.  Ability to travel locally for client meetings. Growth Path: CRM Executive → Key Account Executive → Client Relationship Manager Team HR Career Canvas Infotech Solution Job Type: Full-time Pay: ₹18,000.00 - ₹25,000.00 per month Schedule: Day shift Work Location: In person