JOB DESCRIPTION Job Title: PATRON DELIGHT OFFICER GENERAL PURPOSE OF THE POSITION The purpose of this post is to handle a team of front liners. Accountable for issuing floats & handle cash, Interaction with the IT team for POS machines backup. JOB FUNCTIONS 1 Responsible for leading a team of 7 10 employees. 2 Accountable for issuing floats & handling cash in starting & end of his shift respectively Should be intellectual enough to inspire his team & for giving them a backup support for doing 3 suggestive selling to increase the revenue of the Cinema. 4 Responsible for interacting with the technical team to have the proper machine backup in Canteen area.Interacts with IT team on regular bases to have proper POS machines backup in Canteen & Box Office area for proper server functioning. 5 Responsible that his team should be well groomed. 6 Interacts with customer basic grievance and in case of situation out of the control inform the same to immediate supervisor. 7 Responsible for pilferage during the shift. 8 Responsible for area been designated to be maintained with proper hygiene and sanitization process. 9 Responsible for any equipment damage during his operation hours due to miss handling by his team. 10 Responsible to make sure all safety related guidelines are been followed and monitored in regular interval. EDUCATION: Must be a graduate. Hotels and Restaurant Background, Diploma holder in Hotel Management/IHM.

JOB DESCRIPTION Job Title: ASSISTANT MANAGER - OPERATIONS GENERAL PURPOSE OF THE POSITION JOB FUNCTIONS 1. Being present in the customer areas during shift hours to meet the patrons, assist and address their concerns/escalations to complete satisfaction. 2. Driving implementation of all the operations processes as per the SOPs to improve the quality of services with integrity and sincerity. 3. Highlighting critical concerns to the Unit Head immediately and following up to closure. 4. Ensuring the complete team properly groomed and briefing them in each shift by following the set briefing process religiously. Guiding and motivating team with effective action plan to achieve the set targets and maintain high standards of service. 5. Ensuring safety and security of the property by supervising Frisking done by Security, and maintenance of entries of various goods/items/vendors etc. that come in the property. 6. Adhering to People Practices and policies by ensuring effective rostering and engagement activities to keep the employees motivated to have positive work environment. F&B Responsibilities: 1. Maintaining Cost of Goods sold as per the defined budgets. 2. Checking the control points and analysing the reasons to minimize the wastages and pilferages through innovative initiatives. 3. Ensuring all the inventory processes are followed in managing the consumable and non-consumable items 4. Coordinating with the concerned stakeholders for timely delivery of the all the items to avoid any kind of Training Responsibilities: 1. Conducting trainings and certifications for all the team (Including HK, Security, Outsourced as applicable) members at the Cinema as per the Training Calendar and Process Training Plan. 2. Driving training all the Housekeeping (HK) staff on all processes for Cleanliness and Hygiene: a. Preparing monthly training (Initial Training & Follow Up) plan for all the existing and new resources in HK team. b. Ensuring delivery of trainings as per the plan from all the stakeholders including self. c. Maintaining training material, formats & training records for staff. 3. Supervising execution of Cleanliness and Hygiene processes by: a. Assessing HK Supervisor's and team's performance against the trainings provided. b. Providing inputs to UH for Monthly HK Agency feedback meetings to improve HK services. 4. Ensuring that Fire Safety and First Aid trainings are conducted for 100% staff present at the cinema every month. Box Office Responsibilities: 1. Ensuring budgeted customers register with Club Cinepolis at the Box Office. 2. Addressing all the queries from patrons related to Club Cinepolis membership, redemption and usage of cards. 3. Validating the Programming schedule and getting it acknowledged by Unit Head as well before it is open to customers. 4. Ensures 100% compliance to all the internal as well as regulatory processes related to selling of movie

We are currently hiring for the role of Unit Head Cinema Operations at Cinpolis . If you’re passionate about entertainment, customer experience, and driving business performance, this could be your perfect fit! Position: Unit Head – Cinema Operations Location: PAN India Industry: Cinema / Entertainment Experience: 5–12 years Employment Type: Full-time Key Responsibilities: Enhance Guest Experience through strategic service improvements Drive Operational Efficiency & Profitability Boost F&B Revenue with innovative sales initiatives Lead & Develop Teams , ensuring compliance with SOPs Grow Market Presence and customer base What We’re Looking For: Background in Hospitality, QSR, or Retail Strong in P&L, Inventory & Team Management Excellent Multitasking and Deadline Management Passion for delivering a memorable cinema experience At Cinpolis , your journey will be filled with impact, innovation, and opportunities to shine. Ready to roll? Apply now! Let’s make cinematic history together!