0 years
2 - 0 Lacs
Posted:2 weeks ago|
Platform:
On-site
Full Time
Key Responsibilities:*
1. *Customer Support:*
- Respond to customer inquiries via live chat, providing accurate and helpful information.- Resolve customer complaints and issues in a timely and professional manner.- Escalate complex issues to senior support agents or technical teams.
2. *Communication:*
- Engage with customers in a friendly, empathetic, and professional manner.- Provide product information, troubleshooting tips, and solutions.
3. *Issue Resolution:*
- Troubleshoot and resolve technical issues.- Follow up with customers to ensure issues are resolved.
4. *Documentation:*
- Document customer interactions and feedback.- Update CRM or support software with customer information and issue resolution details.
5. *Performance Metrics:*
- Meet chat response time, resolution rate, and customer satisfaction targets.
For more information contact HR Ruchi (+91 9O27246O2O)
Job Types: Full-time, Permanent, Fresher
Pay: ₹18,124.05 - ₹33,899.18 per month
Schedule:
Work Location: In person
SMC Corporation (India) Pvt Ltd
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