Posted:1 day ago|
Platform:
On-site
Full Time
*Key Responsibilities:* 1. *Customer Support:* - Respond to customer inquiries via live chat, providing accurate and helpful information. - Resolve customer complaints and issues in a timely and professional manner. - Escalate complex issues to senior support agents or technical teams. 2. *Communication:* - Engage with customers in a friendly, empathetic, and professional manner. - Provide product information, troubleshooting tips, and solutions. 3. *Issue Resolution:* - Troubleshoot and resolve technical issues. - Follow up with customers to ensure issues are resolved. 4. *Documentation:* - Document customer interactions and feedback. - Update CRM or support software with customer information and issue resolution details. 5. *Performance Metrics:* - Meet chat response time, resolution rate, and customer satisfaction targets. For more information You can contact our HR Aleena (+91 9720600508) Job Types: Full-time, Permanent, Fresher Pay: ₹19,124.05 - ₹33,899.18 per month Schedule: Day shift Morning shift Night shift Work Location: In person Speak with the employer +91 9720600508
Siegwerk India Pvt Ltd
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