Chat Support Executive- International BPO Job

About the job:

Key responsibilities:

1. Handle customer queries through live chat, email, and messaging platforms. 2. Provide accurate, timely, and effective resolutions while maintaining high-quality service. 3. Understand customer needs and offer appropriate solutions or alternatives. 4. Follow communication scripts, policies, and procedures. 5. Escalate unresolved issues to higher support levels as needed. 6. Maintain detailed and accurate records of customer interactions. 7. Meet or exceed individual and team performance metrics (AHT, CSAT, QA, etc.). 8. Collaborate with team members to improve service delivery and processes.

Who can apply:

Only those candidates can apply who:

1. have minimum 1 years of experience

Salary:

₹ 2,00,000 - 3,00,000 /year

Experience:

1 year(s)

Deadline:

2025-07-24 23:59:59

Other perks:

5 days a week, Free snacks & beverages, Cab/Transportation facility, Health Insurance

Skills required:

Effective Communication

Other Requirements:

Graduate in any discipline (Undergraduates with relevant experience can also apply).

Experience in e-commerce, SaaS, or technical support domains is advantageous.

Minimum 6 months – 2 years of experience in a chat support or similar customer service role (preferably international process).

Excellent written English communication skills.

Typing speed of 35–40 WPM with high accuracy.

About Company:

Kalinga IT Enabled Services LLP is a Business Process Outsourcing (BPO) company located in Bhubaneswar, India, specializing in accounting and customer support services. They offer services such as bookkeeping, financial reporting, and customer service support via voice, chat, and email. The company also provides training and support for their agents, ensuring high-quality service delivery.