Career Area: Technology, Digital and Data : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. JOB PURPOSE: The Lead Management Product team is hiring! Will you embrace that challenge The Lead Management Product Teams mission is to deliver qualitative sales and marketing leads through our digital application to our internal customersIndustries and Dealers in order to drive services revenue through our digital product. JOB DUTIES: At the Interface of Business and Analytics, the Lead Management analyst is a key player to connect these two worlds together. The Lead Management analyst main mission is to leverage various datasets and develop/sustain services leads in partnership with sales and marketing teams. The individual will also participate in specific projects aiming at further strengthening the lead management digital product. Responsibilities will include: Gather and implement business requirements for leads development Analyze feedback information to improve leads quality Provide business recommendations to internal partners based on quantitative and qualitative data Improvement, enhancement and development of specific dataset based on opportunities Drive processes improvement and automation of lead generation application Coordination with Data & BI Team Users data support and training The Lead Management analyst demonstrates excellent communication skills, being able to explain lead management analytics to customers with limited data knowledge and experience and at the same being able to interact with Data Engineers on technical details. He or she is a fast learner and is able to find creative ways to transform data into sales & marketing recommendations. Additionally, he or she should also exhibit strong planning and organization skills. If you: Like working in a challenging yet rewarding analytical international environment Truly believe that data can be translated into valuable and monetized information Like helping internal customers beyond initial requirements Want to grow and acquire new skills Do not hesitate to apply! Basic : Master or bachelors degree in finance, Accounting, Data Science, Engineering, Business administration, Economics, Marketing, Law, other Advanced SQL Knowledge Business Knowledge in a specific area or dealer exposure Excellent analytical skillsability to interpret data to solve business issues & vulgarize results for a large and diverse audience Ability to manipulate data and create meaningful visualization Aftermarket services understanding Basic programming skills in any language, preferably Python Top Candidates Will Also Have: Alteryx, Tableau and any data visualization software Advanced programming skills in any language Product knowledge, Applications knowledge, dealer knowledge Project management Track record of getting things done Fast learner Ability to work independently and reach out in a timely and relevant manner Good communication & presentation skills Ability to influence other groups and teams Posting Dates: June 17, 2025 - June 24, 2025 Caterpillar is an Equal Opportunity Employer. Not ready to applyJoin our Talent Community.

Career Area: Manufacturing : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Role DefinitionWork as a quality manager and lead the quality team for diesel engine and genset assembly & test function. Performs advanced inspection and audits to track, analyze, and report on materials, processes, and products to ensure conformance to company's quality standards.ResponsibilitiesManage the Dily quality issues on the engine assembly line. Guild team to analyse the issues and provide the RCCA. Maintain the best practices and discipline on the line and make sure the quality of the product is as per standard. Conducting measurement systems analysis; gathering, analyzing, and communicating non-conformance data. Analysing non-conformance data and maintaining quality system documentation. Should use the statistical analysis tools to analysis the problem. Participating in and offering technical support to internal and external ISO 9001 audits; following up response of corrective action from audit. Interacting with manufacturing other cross functional team members to determine root cause of quality issues and ensure that corrective and preventive action is implemented.Degree RequirementDegree or equivalent experience desiredSkill DescriptorsQuality ManagementKnowledge of quality management methods, tools, and techniques and ability to create and support an environment that meets the quality goals of the organization.Level Working KnowledgeUtilizes quality indicators relevant to own unit or function. Adheres to organizational quality management processes and practices. Applies key aspects of continuous improvement processes and evaluates impact on quality. Uses quality evaluation tools and techniques such as walkthroughs and inspections. Works with quality assurance methods, tools and techniques.Accuracy and Attention to DetailUnderstanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.Level Working KnowledgeAccurately gauges the impact and cost of errors, omissions, and oversights. Utilizes specific approaches and tools for checking and cross-checking outputs. Processes limited amounts of detailed information with good accuracy. Learns from mistakes and applies lessons learned. Develops and uses checklists to ensure that information goes out error-free.CollaboratingKnowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.Level Basic UnderstandingDemonstrates a basic understanding of the concept of collaborative processes. Explains the concept of collaboration as applicable to organizations. Provides examples of how collaboration has helped achieve organizational goals. Contrasts collaborative with competitive operating styles in organizations.Flexibility and AdaptabilityKnowledge of successful approaches and techniques for dealing with change; ability to adapt to a changing environment and be comfortable with change.Level Working KnowledgeAdjusts to new or changing assignments, processes, and people. Demonstrates willingness to listen to other opinions. Provides examples of shifting from task to task. Identifies and considers alternative approaches to situations or problems. Accepts new or radical ideas with an open mind; avoids snap reactions.Problem SolvingKnowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.Level Basic UnderstandingExplains the value of a disciplined approach to problem solving. Describes problem reporting and escalation practices. Utilizes accepted procedures for problem analysis and resolution. Identifies key aspects of problem-solving techniques used in own area.Manufacturing Standards, Procedures and PoliciesKnowledge of organizational standards, procedures and policies in manufacturing activities; ability to plan, guide, and monitor manufacturing processes for compliance.Level Working KnowledgeContributes to the development and implementation of specific manufacturing procedures. Investigates the need to refer potential exceptions upward for review and approval. Explains the rationale for procedures and standards in own area of responsibility. Participates in the implementation of manufacturing standards and procedures to one's own function. Provides feedback for improvement of procedures.Root Cause Analysis (RCA)Knowledge of the concepts, principles and techniques of root cause analysis (RCA); ability to use a structured approach to identify the causes of undesirable consequences in a manufacturing environment and the changes needed to prevent recurrences.Level Working KnowledgeUtilizes RCA techniques, such as Flowchart, Fish-bone Diagram, etc., to investigate basic problems, determine the causes, and find resolutions. Locates factors that resulted in harmful outcomes of one or more past events. Pinpoints behaviors, actions, inaction, or conditions that need to be changed. Extrapolates lessons to be learned to promote the achievement of better consequences. Practices RCA as an iterative process. Posting Dates: June 16, 2025 - June 24, 2025 Caterpillar is an Equal Opportunity Employer. Not ready to applyJoin our Talent Community.

Career Area: Product Support : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Job Summary The Technical Information Solutions (TIS) team within the Americas Distribution & Service Division (ADSD) creates and delivers technical parts and service information accessible via SIS and SIS2GO critical for the repair and service of Caterpillar products. Over 300,000 dealer and customer users depend on the information created, managed, and delivered by this team to identify and order Cat parts. In TIS, the Service Information Specialist creates and maintains Service information for Caterpillar products. What You Will Do Develop Service information (Engines) for delivery via the Service Information System (SIS) to dealers and customers worldwide for servicing Machines, Engines Utilize the ACM (Advanced content management) system and other Adobe tools to develop Service Information supporting New Product Introduction s (NPI) and regular Product changes. Involve complex research of engineering information using 3D Models in Vismockup/Creo/ PRWB, SIS2.0. Collaborate with Developers, Project leaders, Product design and Engineering teams globally Create graphics using 3D models for service information. Ensure all service information meet high quality standards to improve Technician Efficiency. Participate in process improvement efforts and adapt Lean Culture. Additional Information : This position is located in Chennai, India What You Have Customer Focus Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and the ability to leverage that information in creating customized customer solutions. Data Gathering & Analysis Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment. Effective Communications Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. . Problem Solving Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Relationship Management Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. Technical Excellence Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges. Top Candidates Will Also Have Experience repairing/servicing Caterpillar products.(preferably Engines) Self-driven, able to complete the task given with less supervision. Good mechanical/electrical aptitude, High Interpersonal Skills, A good team player Excellent Communication Skills (Written & Oral) Preferably from an Core Engine OEMs/Dealeships (Design/Service Background) with dealer facing experience. Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of India which can be found through our employment website at www.caterpillar.com/careers. What You Will Get: Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date). Final Details: Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application please use the candidate log-in on our career website as it will reflect any updates to your status. If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you! This is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of essential job functions as that term is defined by the Americans with Disabilities Act. About Caterpillar Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, weve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. Posting Dates: June 17, 2025 - June 24, 2025 Caterpillar is an Equal Opportunity Employer. Not ready to applyJoin our Talent Community.

Career Area: Operations : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. To ensure timely reporting of Hazards and near miss. Training to operators on good safety practices Daily/monthly safety reports/target completion Active participation in Zero waste to landfill practices To ensure First time right products by developing Operator. Identifies top paint defects & implementing action plans for resolution.Daily efficient production planning to meet organisation production target Daily Line efficiency monitoring, analysis and action plan implementation on losses. To monitor and control absenteeism, Manpower handling-Deployment, multiskilling. Maintain accurate & up-to-date records material consumption (paint, Chemical, packaging material etc). Monitor& control material usage & waste to minimize cost. Posting Dates: June 18, 2025 - June 24, 2025 Caterpillar is an Equal Opportunity Employer. Not ready to applyJoin our Talent Community.

Career Area: Finance : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Your Impact Shapes the World at Caterpillar Inc When you join Caterpillar, you're joining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Job Summary We are seeking a skilled Accounting Associate (Indirect Tax) to join our GLBL BusSvcs Tax-Global Finance Services Division. The incumbent would be complying with Goods and Service tax/VAT, experience in national and local (federal and state) tax laws and various indirect taxes (i.e. VAT, customs duties, Excise Duties, Service Tax, Sales Tax, Works Contract Tax,, etc.) and regulations in India/outside India and minimize the legal tax liability of the enterprise by preparing, reviewing and analysing tax returns, challenging and negotiating reductions to assessments of tax auditors, determining timely estimated taxes, and identifying and participating in tax reduction projects. The preference for this role is to be based out of Bangalore, Whitefield Office What you will do Possible areas of responsibility are varied complexity, mainly informing the stakeholders on the Amendments in the Act, Rules, changes made by reading the day to day Notifications, Circulars, Instructions including in depth knowledge on Transactional Processing , setting right GST/VAT process for each of the activities, Reviewing the Input Tax Credit, Review of accounts postings, Payment of Tax, review of monthly returns, E-Filing of various Returns Including Monthly, Quarterly and Annual Returns, providing necessary information to Tax authorities, Liaison with Tax Authorities as may be necessary, Tax Assessment, Reconciliation of Accounts, Providing Management Information Reports, Global Vat Compliance, and other assignments that are assigned from time to time. The Incumbent need to perform the transaction processing ,and ensure the same are charged appropriately and advice the Internal/external customer on the Indirect Tax and advice the use of appropriate tax classification, and forms and declaration for effective tax benefits and compliance. To prepare monthly VAT submission for UK facilities with high volume of transactions and analysis required. What you will have. EducationGraduate or equivalent ExperienceThe position requires 2-3 years experience in Indirect Tax Function specifically in the area of VAT/GST and Knowledge on GST. Work experience in Big 4 Accounting firms is preferred. Experience in SAP working environment is compulsory. Knowledge in FI & GST module is required. Skills: Knowledge of company organization, accounting practices, demonstrate strong leadership, initiative, inter-personal skills, Team player and the ability to communicate effectively with a strong Positive attitude. At the outset, the Incumbent will be expected to be a contributing performer, informing the Leadership about the amendments in the Act/Rules and ensure the company is GST tax compliant by providing Tax support to business processes. Skills desired: Accuracy and Attention to Detail Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.Level Basic UnderstandingExplains the importance of accuracy in own function or unit. Identifies tasks or outputs that require accuracy and detail-level attention. Identifies the procedures for making sure that results are mistake-free. Describes consequences of errors within own unit or function. Analytical Thinking Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.Level Basic UnderstandingNames specific tools or techniques that can be used to support the analytical thinking process. Describes specific software applications or products used for business analytics. Gives examples of how analytical thinking has been used to resolve problems. Helps others research and learn more about business analytics tools and applications. Effective Communications Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.Level Basic UnderstandingDescribes non-verbal behaviors that influence the interpretation of the message. Cites examples of effective and ineffective communications. Explains the importance of effective business communication. Speaks/writes using correct language, mechanics, and gestures. Managing Multiple Priorities Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.Level Basic UnderstandingExplains basic concepts of time and priority management. Seeks guidance in detecting and addressing priority conflicts. States own business priorities. Describes team or unit priorities. What you will get: Work Life Harmony Earned and medical leave. Flexible work arrangements Relocation assistance Holistic Development Personal and professional development through Caterpillar s employee resource groups across the globe Career developments opportunities with global prospects Health and Wellness Medical coverage -Medical, life and personal accident coverage Employee mental wellness assistance program Financial Wellness Employee investment plan Pay for performance -Annual incentive Bonus plan. Additional Information: Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careersCaterpillar is an Equal Opportunity Employer (EEO)EEO/AA Employer. All qualified individuals, including minorities, females, veterans and individuals with disabilities - are encouraged to apply. Posting Dates: June 13, 2025 - June 26, 2025 Caterpillar is an Equal Opportunity Employer. Not ready to applyJoin our Talent Community.

Job Summary We are seeking a skilled Accountant to join Transformation RTR - Global Finance Services Division. The incumbent would an integral part of the Continuous Improvement (CI) Center of Excellence, specifically focused on standardization, optimization and digitalization, thecandidate will support the execution of our continuous improvement framework within the Global Business Servicesscope. The preference for this role is to be based out of Whitefield Office, Bangalore, India What you will do Drive continuous improvement activities including mapping current and future process maps, driving corrective actions, and developing, tracking, and measuring qualitative and quantitative results.Drive a culture of innovation, simplification and continuous improvement through best practice sharing, advocacy, and hands-on leadership.Partner with senior leadership, understand business goals, analyze opportunities, and develop improvement plans for various workflows/systems and technologies.Build roadmaps that support the tactical execution of key continuous improvement initiatives across stakeholder teams.Ensure consistent application of continuous improvement tools, methodologies, and best practices to accelerate improvements at scale.Identifies and engage subject matter experts in support of multi-functional efforts in continuous improvement. What you will have Preferred previous consultancy experience (1-2 years)/overall experience 4-8 yearsStrong digital acumen and Knowledge of project management methodologiesAbility to use sound problem solving skills and tactics when identifying and defining problems, selecting solutions, and reducing performance gapsAbility to work effectively across a matrix environment and navigate without a formal authority to deliver on business resultsMSc/MBA in a scientific or business disciplineAccounting certification or an equivalent combination of related experience Additional Information: This position requires the selected candidate to work Full -Time in the Whitefield Bangalore, Karnataka office. This position requires candidate to work a 5-day -a -week schedule in the office Domestic Relocation is available Skills desired: Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision. Level Extensive Experience: Evaluates and makes contributions to best practices. Processes large quantities of detailed information with high levels of accuracy. Productively balances speed and accuracy. Employs techniques for motivating personnel to meet or exceed accuracy goals. Implements a variety of cross-checking approaches and mechanisms. Demonstrates expertise in quality assurance tools, techniques, and standards. Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems. Level Extensive Experience: Seeks discrepancies and inconsistencies in available information; explains variances. Organizes and prioritizes the sequence of steps to be taken to remedy the situation. Identifies many possible causes for a problem based on prior experience and current research. Quantifies the costs, benefits, risks and chances for success before recommending a course of action. Approaches a complex problem by breaking it down into its component parts. Chooses among a diverse set of analytical tools according to the nature of the situation. Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. Level Working Knowledge: Applies an assigned technique for critical thinking in a decision-making process. Identifies, obtains, and organizes relevant data and ideas. Participates in documenting data, ideas, players, stakeholders, and processes. Recognizes, clarifies, and prioritizes concerns. Assists in assessing risks, benefits and consideration of alternatives. Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Level Working Knowledge: Delivers helpful feedback that focuses on behaviors without offending the recipient. Listens to feedback without defensiveness and uses it for own communication effectiveness. Makes oral presentations and writes reports needed for own work. Avoids technical jargon when inappropriate. Looks for and considers non-verbal cues from individuals and groups. Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation. Level Extensive Experience: Clarifies and handles multiple concurrent and diverse activities. Shifts focus among several efforts as required by changing priorities. Addresses potential conflicts that impact current delivery commitments. Works with or leads others to re-prioritize work and reschedule commitments as necessary. Responds to shifting priorities while maintaining progress of regularly scheduled work. Demonstrates an expectation that there will be ongoing shifts in demands and priorities. Accounting: Knowledge of accounting methods, processes, and tools; ability to maintain and prepare financial statements and reports using accounting methods and processes. Level Working Knowledge: Utilizes cost monitoring practices, techniques and considerations. Works with financial transactions and related documentation within the organization. Participates in accounting practices of classifying and recording financial data. Maintains existing charts of accounts. Follows regulations for entering and reporting the financial content in major accounting systems. Financial Analysis: Knowledge of tools and approaches of financial analysis; ability to read, interpret and draw accurate conclusions from financial and numerical material. Level Extensive Experience: Conducts and documents analyses of a variety of financial statements and indicators. Anticipates the potential impact of decisions based on financial data analysis. Oversees financial analysis to evaluate organizational and managerial performance. Evaluates financial statements and ensures regulatory compliance. Advises others on a variety of financial tools, techniques and approaches. Directs others work with financial and cash flow ratios and trend analyses. Financial Reporting: Knowledge of processes, methods, and tools of financial reporting; ability to create and maintain accurate and thorough financial reports. Level Working Knowledge: Follows organizational practices and guidelines for product profitability reporting. Analyzes errors or inaccuracies in financial reports. Uses basic tools to create simple financial reports. Monitors compliance with organizational standards for financial report writing. Implements organizational methods and procedures for financial report writing. Additional Information: Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at

Career Area: Product Support Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. JOB PURPOSE: To aggregate, correlate and create Caterpillar customer and dealer recommendations using the 5 elements of condition monitoring in order to provide critical suggested actions to help customers lower owning and operating costs, improve availability, and reduce warranty costs. These recommendations will improve customer loyalty, increase enterprise market share, and grow parts and service sales, while reducing the customer's costs through equipment management efficiency. JOB RELATED ACCOUNTABILITY: Provides equipment management services for at least 300 Product Link assets, 50 VIMS assets, or some combination of both. JOB DUTIES: Condition Monitoring Advisors (CMAs) will monitor the elements of SOSSM fluid analysis, equipment inspections, electronic data, repair history and site conditions to provide relevant recommendations as indicated by the data. This includes the following essential duties and responsibilities: Aggregate and correlate the five elements of condition monitoring, where all are available. Maintains working knowledge for each of the condition monitoring five elements with subject matter expertise in at least 3 elements. Provides equipment recommendations to Caterpillar dealers and customers. Uses enabling software tools & systems to prioritize and analyze condition monitoring data inputs. Extracts or is provided data from the appropriate business systems including customer, dealer and contractor sources. Provides information for equipment management lead tracking and resolution. Prepares standard written reports of recommendations for customers and their Caterpillar dealers on a monthly basis. Facilitates ongoing customer meetings with Caterpillar dealers, product groups, JSS and others as needed. Communicates verbal recommendations as required to customers and their Caterpillar dealers. Builds collaborative relationships & acts as a consultant with equipment management personnel. BACKGROUND/EXPERIENCE: 8 - 10 years in product support and/or engineering fields, with demonstrated on-machine troubleshooting experience. Strong c ustomer service/contact experience, communication, and organizational skills are essential to success in this position.Possess the ability to work and provide direction in a team environment, and work with diverse groups of customers and business partners. Position requires initiative and ability to resolve issues either individually or through appropriate team guidance. A degree in engineering, business, marketing and/or equivalent application experience is highly desired. Working knowledge of engines, power train, hydraulic systems, Product Link, VIMS, inspection process, equipment lifecycle planning, SOSSM Services, and the Service Information System is desired. Skill Descriptors Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Level Extensive Experience: Facilitates creation of the 'right' products and services to resolve customer business issues. Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement. Advises others on creating customer focused environments in various scenarios. Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations. Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives. Communicates and models the criticality of customer focus as an organizational strategy. Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment. Level Working Knowledge: Follows proper data gathering and analysis processes and policies. Reports problems that arise in the data collection process. Participates in gathering and analyzing an organization's data based on requirements. Documents data from various sources and in various formats. Utilizes basic data collection and evaluation tools and techniques. Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. Level Extensive Experience: Anticipates customers' needs and satisfies them proactively. Resolves complex customer complaints or problems. Teaches others how to deliver excellent customer service in a variety of settings. Applies the concept of 'Moments of Truth' to customer service. Participates in developing a variety of effective ways to deal with difficult customers. Recovers from a service failure in a way that enhances customer's esteem of the organization. Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately. Level Working Knowledge: Explains the requirements, deliverables, costs, and criticalities of the assignment. Participates in developing consulting opportunities or assignments. Uses formal and informal means to keep client informed on progress and issues. Carries out the agreed-upon consulting assignment in a professional manner. Documents client's objectives and project scope. Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. Level Working Knowledge: Applies an assigned technique for critical thinking in a decision-making process. Identifies, obtains, and organizes relevant data and ideas. Participates in documenting data, ideas, players, stakeholders, and processes. Recognizes, clarifies, and prioritizes concerns. Assists in assessing risks, benefits and consideration of alternatives. Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Level Extensive Experience: Reviews others' writing or presentations and provides feedback and coaching. Adapts documents and presentations for the intended audience. Demonstrates both empathy and assertiveness when communicating a need or defending a position. Communicates well downward, upward, and outward. Employs appropriate methods of persuasion when soliciting agreement. Maintains focus on the topic at hand. Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Level Extensive Experience: Ensures capture of lessons to be learned from a problem-solving effort. Organizes potential problem solvers and leads problem resolution efforts. Uses varying problem-solving approaches and techniques as appropriate. Contributes to standard practices for problem-solving approaches, tools, and processes. Analyzes and synthesizes information and devises alternative resolution strategies. Develops successful resolutions to critical or wide-impact problems. Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. Level Working Knowledge: Provides prompt and effective responses to client requests and interactions. Monitors client satisfaction levels on a regular basis. Alerts own team to problems in client satisfaction. Differentiates the roles and responsibilities in a business relationship. Works with clients to address critical issues and resolve major problems. Relocation is available for this position.

Role Definition As an Engineering Manager at Caterpillar Inc., you will play a crucial role in developing and executing strategies to deliver globally impactful cost improvement solutions. In this working leader/supervisor role, you will lead a team of Cost Engineers dedicated to providing comprehensive analysis focused on driving cost optimization and solutions. You will collaborate closely with design engineering, procurement, New Product Introduction (NPI) teams, and other partners outside your division to ensure seamless integration of cost improvement initiatives. Your primary responsibilities will include leading a regional team of Cost Engineers on cost analysis projects, providing recommendations for optimal costs, and supporting supplier negotiations using comprehensive cost models, critical industry data, and other relevant factors. A strong emphasis will be placed on People Development, including mentoring, coaching, and fostering a high-performance culture that supports individual growth and team capability building. Responsibilities Provide strategic leadership with a strong emphasis on people development, including mentoring, coaching, and fostering a high-performance culture that supports individual growth and team capability building. Additionally, you will ensure efficient resource management by effectively managing the team within budget constraints. This includes leveraging the best talents within the team and identifying new resources to build a robust talent pipeline, ensuring the team is well-equipped to meet future challenges. Lead a dynamic team of Cost Engineers in creating robust should-cost models and developing data-driven strategies for supplier negotiations. Your team will conduct thorough cost analyses, leveraging extensive research to explore factors such as raw materials, labor, energy, and transportation to optimize procurement strategies. The team will provide compelling insights into global markets by leveraging advanced cost analysis tools and global systems. While your primary role is to lead and mentor your team, you may occasionally engage directly to ensure high standards of analysis and strategy. Actively build and nurture relationships with extended organizations, fostering trust, collaboration and driving mutual success. Facilitate collaboration among cross-functional teams, orchestrating discussions in meetings with engineers, purchasing professionals, NPI teams and key stakeholder leaders to drive strategic cost improvements. Degree Requirement Bachelors / Masters degree in engineering with over 12 years of progressive experience in Engineering or Purchasing roles within the heavy equipment or automotive industry is ideal. Preferred Qualifications: Experience in engineering design and/or supplier manufacturing processes and management. Familiarity with heavy machinery or similar industries, providing valuable context for immediate contribution. Experience with systems such as aPriori, TcPCM, Tableau, Power BI, ERP procurement systems, manufacturing management systems, and supply chain management systems. Experience with Six Sigma methodologies, Black Belt certification, or demonstrated lean process improvement experience to enhance operational excellence. Skilled in comprehensive cost analyses, utilizing advanced research techniques to gather and analyze industry information and trends. Capable of synthesizing large datasets and extracting actionable insights. Skill Descriptors Effective Communications: Proficient in leading discussions and meetings with cross-functional teams, including engineers, purchasing professionals, NPI teams, Leadership personnel and other business units. Ability to articulate complex ideas clearly and concisely, fostering collaboration and alignment across diverse stakeholders. Demonstrated ability to engage directly with senior leaders and present data-based recommendations to drive consensus and action. Level Working Knowledge: Delivers helpful feedback that focuses on behaviors without offending the recipient. Listens to feedback without defensiveness and uses it for own communication effectiveness. Makes oral presentations and writes reports needed for own work. Avoids technical jargon when inappropriate. Looks for and considers non-verbal cues from individuals and groups. Managing People: Demonstrates strong organizational capabilities with a proven ability to lead and nurture diverse teams, effectively manage competing priorities, and drive innovative improvements in processes and tools. Ensures smooth execution and optimal outcomes while proactively addressing performance challenges and resolving workplace conflicts with diligence and professionalism. Level Working Knowledge: Assesses the amount of time and resources needed to accomplish a task; delegates work accordingly. Explains how the team's work contributes to the success of the organization; creates a shared vision. Reviews progress and performance of employees; addresses bottlenecks or concerns impending employee growth. Uses multiple channels such as meetings, e-mails, newsletters to communicate important messages with the team regularly. Works with employees to set and define performance standards and career development goals; supports in achieving them. Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges. Level Extensive Experience: Advises others on the assessment and provision of all technical solutions. Engages appropriate subject matter resources to effectively resolve technical issues. Mentors others to enhance their technical competence and its application to achieve more effective technical solutions. Coaches others in promoting, defining, analyzing, and providing superior technical solutions to business problems. Provides effective solutions to moderate technical challenges through strong technical competence, effectively examining implications of events and issues. Assumes accountability for personal technical performance and holds others responsible for theirs Project Management: Knowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives and teams short- and long-term strategies. Level Extensive Experience: Utilizes preferred tools, techniques and methods for estimating project cost and time. Plans, estimates, staffs, organizes and monitors significant projects. Identifies risks and vulnerabilities; creates contingency plans. Conducts regular and ad-hoc project reviews with project team, sponsors, and clients. Maintains open communication among project participants and interested parties. Communicates reporting requirements; creates monitoring and control mechanisms. Customer/Market Focus: Understanding of the importance of remaining aware of shifting market priorities and ability to respond to internal and external customer needs in a manner that consistently adds value. Level Working Knowledge: Surfaces new or unexpressed customer needs. Focuses product and service features and functions on the customer's critical success factors. Develops consistent methods for maintaining customer responsiveness. Delivers customer value within parameters of profitability and other targets. Relocation is available for this position.