Business Operations Senior Associate

You will be joining NTT DATA Services, a top 10 global services company and part of the NTT Group, with 60,000 professionals in 36 countries. Your role will be as an Accounting/Finance resource in the Finance team based in Gurgaon. The Account Operations Team aims to support NTT DATA Account Leaders in Contract Management, Account Governance, and Business Process Compliance to facilitate the order-to-cash process and ensure coordination between various departments. Your responsibilities will include tracking low complexity account operations, ensuring process compliance, and performing administrative tasks related to account operations. You will collaborate with teams such as resource management, revenue, and finance to facilitate smooth month, quarter, and year-end closing processes. Your role will also involve providing continuous improvement ideas, conducting User Acceptance Testing (UAT), securing sign-offs for new requirements, and maintaining strong communication and analytical skills. To excel in this role, you should have a graduate or master's degree in finance with at least 2 years of experience in areas like Project/Time, Contracts/Invoicing/AR, Order management, or master data management. Knowledge of Order-to-Cash processes, proficiency in MS Office suite, and the ability to effectively use computer systems are essential. Experience with SAP and Salesforce.com is an added advantage. Additionally, having 6 months to 2 years of Operations or Back-office Support Services background is preferred. As a self-managed individual, you will follow established processes, ensure the quality of deliverables, and optimize outcomes. Flexibility to adapt to business requirements, coordination with internal resources and stakeholders, and effective communication with cross-functional teams and management are key aspects of this role. You will be responsible for monitoring deliverables, ensuring timely completion of change requests, maintaining Service Level Agreements (SLAs), and resolving issues within SLA timelines.,