Position: Operations Head About Us: Book Water Tech Pvt Ltd is a leading provider of 20L bubble top water cans and premium glass bottled water. We serve a wide customer base through B2B and B2C channels, ensuring timely and safe delivery of high-quality drinking water. Key Responsibilities: 1. Operations & Fulfillment: Oversee end-to-end operations of B2B and B2C order fulfillment across all regions. Ensure timely delivery of 20L bubble top cans and premium glass water bottles. Monitor daily dispatch schedules and coordinate across departments to meet customer demands. 2. Logistics & Supply Chain Management: Plan and manage the logistics network, including last-mile delivery, fleet management, route optimization, and cost efficiency. Maintain healthy inventory levels and reduce wastage and pilferage. Coordinate with transport vendors and internal drivers for smooth delivery execution. 3. Hub & Godown Management: Supervise all operational hubs/godowns including inventory handling, inward and outward movement of stock, cleanliness, and safety protocols. Ensure proper documentation, stock audits, and compliance with company standards. 4. Team Management: Lead, train, and manage a team of delivery personnel, loaders, godown incharges, and hub coordinators. Develop performance metrics and ensure team accountability and efficiency. 5. Process Optimization & Reporting: Identify operational gaps and implement process improvements. Generate and analyze daily/weekly/monthly operational reports to drive efficiency. Collaborate with other departments such as Sales, Customer Support, and Finance to ensure seamless operations. Key Requirements: Bachelors degree in Operations, Logistics, Supply Chain Management, or related field (MBA preferred). 812 years of experience in operations management, preferably in FMCG, logistics, or water delivery business. Strong leadership and decision-making skills. Hands-on experience in managing delivery operations, godown activities, and logistics teams. Knowledge of ERP systems, route planning software, and inventory management tools is a plus. Excellent communication, coordination, and problem-solving skills.

Job description Key Responsibilities: Handling Customer Queries: Respond to customer inquiries regarding Bookwater products, services, and brand-related information via phone, email, live chat, or social media. Troubleshooting Issues: Address product-related concerns, such as issues with packaging, product quality, or delivery problems. Feedback Collection: Gather customer feedback on product satisfaction, service quality, and areas for improvement. Provide Accurate Product Information: Educate customers about Bookwater product offerings, including different types of water (mineral, sparkling, etc.), packaging sizes, and delivery options. Promotions and Offers: Inform customers about ongoing promotions, discounts, or new product launches. Purchase Assistance: Assist customers in making purchasing decisions or ordering products through the website or other channels. Order Tracking and Updates: Help customers track the status of their orders and provide timely updates on delivery schedules. Addressing Delivery Issues: Resolve issues related to delayed or incorrect deliveries, providing suitable solutions to customers. Returns and Exchanges: Manage requests for product returns, exchanges, or replacements if customers are dissatisfied with their purchase. Inventory Queries: Help customers with stock availability, especially for bulk orders or specific product lines. Building Customer Relationships: Create and maintain positive relationships with customers to enhance brand loyalty and customer retention. Personalized Support: Offer tailored advice and solutions based on individual customer needs and preferences, ensuring a personalized service experience. Proactive Engagement: Reach out to customers with follow-up messages after sales to ensure satisfaction and gather feedback on their experience. System or App Support: Assist customers with using Bookwater online ordering systems, mobile apps, or subscription services, ensuring smooth operation and customer convenience. Product Quality Issues: If customers report issues related to product quality (e.g., contamination, damaged packaging), work closely with the quality assurance team to address and rectify these issues. Product and Process Training: Continuously update the team on new product releases, changes in service offerings, and internal processes. Customer Service Skills Development: Attend training sessions to improve communication, problem-solving, and conflict resolution skills. Knowledge Sharing: Foster a team environment where knowledge is shared to handle diverse customer issues effectively. Support Across Platforms: Provide customer support via multiple channels, including phone calls, emails, social media, and live chat. Adhere to SLAs (Service Level Agreements): Ensure timely responses and resolutions to customer issues, meeting the company's standards for response times and customer satisfaction. Customer Satisfaction: Focus on delivering an exceptional customer experience that meets or exceeds customer expectations, aiming for high satisfaction scores. Engagement in Loyalty Programs: Assist customers in understanding and participating in any customer loyalty or reward programs that Bookwater may offer. Retention Strategies: Work to ensure customers are satisfied enough to continue purchasing Bookwater products over time, identifying opportunities for retention. Customer Outreach: Reach out to customers via phone, email, or written communication to follow up on overdue invoices. Respond to Inquiries: Address customer inquiries regarding outstanding balances, payment schedules, or discrepancies in billing.

Job Description: Bookwater Tech Pvt Ltd is seeking a diligent and detail-oriented Quality Controller to join our water plant team. The Quality Controller will be responsible for ensuring that all water treatment processes meet the highest standards of quality and regulatory compliance. The ideal candidate should have a strong background in water treatment processes, quality control procedures, and regulatory requirements. Responsibilities: Conduct regular quality checks on raw water, treated water, and finished products to ensure compliance with quality standards. Monitor and analyze water treatment processes to identify any deviations or abnormalities and take corrective actions as necessary. Perform chemical and microbiological analysis of water samples using appropriate testing methods and equipment. Maintain accurate records of quality control tests, observations, and corrective actions taken. Implement and enforce quality control procedures and protocols to ensure consistency and reliability in water treatment processes. Collaborate with the production team to address quality issues and implement improvements in processes and equipment. Ensure compliance with regulatory requirements and standards set by local authorities and regulatory bodies. Conduct training sessions for plant personnel on quality control procedures and best practices. Participate in internal and external audits to assess compliance with quality standards and regulations. Stay updated on industry trends, technological advancements, and regulatory changes related to water treatment and quality control. Requirements: Proven experience in quality control or quality assurance, preferably in a water treatment plant or similar environment. Strong knowledge of water treatment processes, chemical analysis techniques, and quality control principles. Familiarity with regulatory requirements and standards related to water quality, such as WHO guidelines, EPA regulations, etc. Experience with laboratory testing equipment and instruments. Excellent analytical and problem-solving skills. Detail-oriented with a strong focus on accuracy and precision. Effective communication skills, both verbal and written. Ability to work independently and as part of a team. Certification in quality management or relevant field is a plus.