Position Overview: The Assistant Manager will be responsible for supporting departmental leadership in strategic planning, execution, and day-to-day operations. The position demands strong leadership capabilities, analytical thinking, operational efficiency, and excellent coordination skills to ensure effective implementation of organizational goals. The role also involves participating in and independently handling client meetings, contributing to business development, relationship management, and project alignment with client expectations. ________________________________________ Key Responsibilities: 1. Operational Support & Coordination o Assist the Manager in planning, organizing, and executing departmental activities. o Coordinate with internal teams and external stakeholders to ensure seamless operations. o Maintain departmental reports, dashboards, and documentation for MIS and compliance. o Monitor KPIs and provide inputs for continuous improvement. 2. Project Management o Lead small-to-medium scale projects under guidance; assist in large-scale project management. o Track project timelines, deliverables, resource utilization, and risk mitigation measures. o Facilitate cross-functional team collaboration and ensure project alignment with objectives. 3. Team Supervision & Training o Supervise junior staff, interns, and support teams for task completion and performance monitoring. o Assist in hiring, onboarding, and training programs for new team members. 4. Client & Stakeholder Management o Act as the point of contact for clients, vendors, partners, and external agencies. o Regularly coordinate and participate in client meetings, prepare agendas, present updates, and record actionable items. o Provide timely follow-ups, ensure client satisfaction, and maintain long-term professional relationships. o Collaborate with the internal team to ensure client deliverables are achieved as per expectations. o Assist in organizing review meetings, business development discussions, and proposal presentations. o Assist in organizing meetings, follow-ups, presentations, and documentation. 5. Financial Oversight & Compliance o Monitor departmental budgets, assist in procurement, and ensure adherence to compliance standards. o Prepare and submit financial reports, expense statements, and audit-related documentation as needed. 6. Strategic Planning & Reporting o Support the Manager in drafting strategic plans, policy updates, and performance reviews. o Conduct research, data analysis, and prepare presentations for internal and external reviews. 7. CSR-Specific (If Applicable) o Assist in designing and implementing CSR programs aligned with the organization’s social responsibility goals. o Manage beneficiary mapping, impact evaluation, and reporting for CSR stakeholders. o Liaise with NGOs, government departments, and donors for collaborative initiatives. ________________________________________ Required Skills & Competencies: • Strong organizational and planning abilities • Excellent verbal and written communication • Advanced proficiency in MS Office Suite (Excel, Word, PowerPoint) • Project management tools (e.g., Trello, Asana, MS Projects) — preferred • Analytical mindset with problem-solving skills • Team leadership and interpersonal finesse • Ability to work under tight deadlines and multi-task

Position Summary: The Telecounselor will serve as the first point of contact between the organization and potential beneficiaries, students, patients, or clients. The role involves providing accurate information, counselling support, and follow-up assistance over telephonic communication to guide individuals towards appropriate services and support mechanisms. This position demands empathy, clarity in communication, and an ability to handle a high volume of calls while maintaining quality and confidentiality. Key Responsibilities: Inbound & Outbound Communication Handle incoming calls with professionalism, empathy, and patience. Make outbound calls to reach out to potential beneficiaries/clients/students for awareness, enrollment, or follow-up. Respond promptly to queries and provide detailed information about the programs, services, or schemes offered by the organization. Telephonic Counselling & Guidance Offer counselling support related to education, health, skill training, admissions, employment opportunities, or other relevant domains. Identify caller needs through structured questioning and active listening. Maintain cultural sensitivity while handling queries from diverse social backgrounds. Data Entry & Record Maintenance Accurately document call outcomes and feedback in the system or manual logs. Update CRM tools, MIS sheets, and daily call reports for submission to supervisors. Follow-up & Conversion Conduct periodic follow-up calls to ensure continuity in the beneficiary’s engagement with the program. Encourage registration, participation, or enrollment based on program targets. Support clients through the completion of necessary documentation or next steps. Program Coordination & Internal Liaison Coordinate with program teams, field staff, or technical experts for specific case resolutions. Escalate unresolved or complex issues to higher authorities for intervention. Outreach & Publicity Support (Optional) Assist in mobilization drives and outreach campaigns via phone communication. Inform individuals about upcoming camps, workshops, or service delivery dates. Compliance & Confidentiality Ensure all calls are conducted in adherence to the organization’s code of conduct and privacy policy. Uphold the dignity and confidentiality of beneficiaries at all times. Key Competencies & Skills: Excellent verbal communication skills in [Hindi / English / Regional Language] Empathetic, patient, and listener-oriented approach Basic computer literacy (MS Excel, Google Forms, CRM tools) Prior experience in telecalling / customer service / social counselling is an advantage Ability to work under pressure and meet daily calling targets Familiarity with government welfare schemes or social programs (preferred)