1. Initiate outbound calls to clients with overdue accounts. 2. Handle inbound calls related to recovery and write-off issues. 3. Maintain a professional and courteous demeanour while discussing sensitive financial matters. 4. Negotiate payment and settlements with clients to recover overdue amounts. 5. Follow up on payment commitments and track recovery progress. 6. Document all interactions, agreements, and payments in the CRM system. 7. Generate reports on recovery activities and write-off status. 8. Analyse data to identify trends and recommend improvements. 9. Maintain accurate records of all communication and transactions related to recovery and write-off. 10. Adhere to legal and regulatory requirements regarding debt collection. 11. Stay updated on industry best practices and changes in relevant regulations. 12. Maintain positive relationships with clients even during challenging recovery situations

Job_Description":" Roles and Responsibilities: Lead complex projects from inception to completion, demonstrating expertise in Business and functional areas Act as a subject matter expert, advising cross-functional teams and stakeholders on best practices and innovative solutions Conduct in-depth analysis of complex datasets to uncover trends, patters, and opportunities for optimization Drive continuous improvement initiatives to optimize processes and workflows Collaborate closely with leadership to develop and execute strategic objectives aligned with organizational goals Conduct thorough research and analysis to identify emerging trends and opportunities in the industry Deliver high-quality work within established timelines, ensuring adherence to company standards and policies Cultivate strong relationships with clients, partners, and vendors to enhance collaboration and achieve mutually beneficial outcomes Stay abreast of industry advancements and participate in professional development activities to maintain expertise. Team Management Requirements Skills Required: Bachelor\u2019s/Master\u2019s Degree in CS/IT from a premier college Proven working experience of 12-16 Years of Data and Business Analysis Technical expertise regarding data models, database design development, data mining and segmentation techniques. Strong hands-on experience with SQL and reporting packages (Business Objects etc.), programming (XML, Javascript, or ETL frameworks) Excellent with Number Crunching, worked on large datasets Excellent knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, SPSS, SAS etc) Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy Adept at queries, report writing and presenting findings Excellent written and verbal communication skills Hiring Location: Sector 125, Noida Work Mode: Onsite ","

Job_Description":" Summary: We are looking for a proactive and customer-centric Customer Success Executive to join our team in the rapidly evolving AI industry. In this role, you will be the primary point of contact for our customers, ensuring they derive maximum value from our AI solutions. Your expertise in customer engagement and understanding of AI applications will be key to fostering long-term relationships and driving customer success. Key Responsibilities: - Relationship Management: Build and maintain strong, trust-based relationships with clients, acting as their advocate and trusted advisor. - Usage Optimization: Monitor customer usage and engagement metrics, providing insights and recommendations to enhance the adoption and effectiveness of our AI products. - Training & Support: Conduct training sessions and workshops to educate customers on AI functionalities and best practices. - Feedback Collection: Gather customer feedback on product performance and usability and collaborate with product teams to drive continuous improvement. - Problem Resolution: Proactively identify and resolve customer issues, ensuring high levels of satisfaction and retention. - Collaboration: Work closely with sales, engineering, and product teams to align customer needs with product development and enhancement strategies. - Reporting & Analytics: Prepare and present customer success metrics and reports to internal stakeholders, highlighting successes and areas for improvement. Requirements Qualifications: - Bachelor\u2019s degree in business, Computer Science, or a relatedfield. - 1-3 years of experience in customer success, account management, or a similar role, preferably in technology or AI sector. - Strong understanding of AI technologies and their applications in various industries. - Excellent communication and interpersonal skills, with a passion for customer advocacy. - Ability to analyze data and provide actionable insights to customers. - Proficiency in CRM software and customer support tools. - Self-motivated and able to work both independently and as part of a team. Benefits Preferred Qualifications: - Experience in B2B customer success role - Familiarity with the technology or SaaS industry ","