Job Title: Deputy General Manager / Senior Manager : Business Relationship Management (Customer Success & Engagement) Location: Airoli (On-Site) Employment Type: Full-Time Experience: 14 to 20 years Job Purpose The Business Relationship Manager (BRM) is responsible for maintaining and developing relationships between ABG HR leadership, BCOEs, GCOEs, and Seamex functions. The BRM acts as a strategic interface between the business and Seamex, ensuring that services align with evolving business needs and objectives. The role fosters productive engagements, drives customer advocacy, and builds customer stickiness across the organization. Key Requirements Proven expertise in customer engagement strategy design and execution. Demonstrated ability to drive customer success initiatives that improve service adoption, satisfaction, and business impact. Strong stakeholder management and relationship-building skills with internal and external customers. Strategic mindset with experience in aligning service capabilities to business goals. Excellent communication, negotiation, and influence skills. Ability to lead cross-functional collaboration across diverse teams and geographies. Experience in designing and deploying customer communication and connect frameworks. Strong program/project management experience, particularly in a shared services or consulting environment. Key Responsibilities: Set up and Rollout of BRM Function Define, design, and deploy the BRM framework. Build and implement the customer communication and engagement model. Lead customer engagement initiatives to drive business alignment and collaboration across Seamex functions. Relationship Management Establish and sustain productive relationships with key business stakeholders and Seamex teams. Act as a trusted advisor to business units, aligning Seamex solutions with strategic objectives. Promote a culture of collaboration and continuous improvement. Strategy and Planning Understand business strategies and relay them into actionable insights for Seamex functions. Keep stakeholders informed with timely updates and reports. Align Seamex's capabilities with long-term business objectives. Communication and Advocacy Advocate Seamex service capabilities and digital offerings to business stakeholders. Drive adoption and utilization of Seamex services. Channel business feedback into Seamex to improve customer-centric service delivery. Account Management Develop and track KPIs to measure the effectiveness of BRM engagement and initiatives. Conduct reviews and identify opportunities for service and process improvements. Manage business governance framework, ensuring closure of agreed actions and outcomes. Educational Qualification Bachelors Degree in Engineering/Technology (Preferred: Electronics, Electrical, Computer Science, IT). BMS, BSc IT, or any other bachelors degree. Masters Degree in Human Resources, Operations, or Business Administration is a plus.

Job Title: PeopleSoft Functional Consultant Modules: Recruitment, Core HR, Absence Management, Payroll & Compensation, LMS & LXP Location: Navi Mumbai, Airoli Work Experience: 12 to 17 years Employment Type: Full-Time Mode of Operation: Work from Office Note: The ideal candidate must possess end-to-end integration and enhancement-level expertise in at least one of the following PeopleSoft modules : Recruitment, Core HR, Absence Management, Payroll & Compensation, LMS, or LXP . Minimum Education Qualification A minimum of B.E. or B.Tech in Electronics/Electrical, Computer Science, or Information Technology is required. Key Responsibilities 1. Product Understanding Understand process and product fitment. Identify required configurations to align product capabilities with business processes. Understand process diversity across different business units. Assist in developing technical solutions to address process and business challenges. 2. Requirement Gathering and Solution Design Gather and interpret business requirements effectively. Conduct process impact analysis and evaluate implications of changes. Communicate requirements and proposed solutions with business stakeholders. Design functional solutions that ensure seamless end-to-end process execution. Handle exception scenarios and define appropriate error-handling strategies. Prepare and maintain comprehensive functional design documents. 3. Communication with Stakeholders Maintain ongoing communication with business users, managers, and other stakeholders. Provide timely updates on project progress and key milestones. Conduct frequent discussions with customers to validate functional design and share status reports. 4. Testing and Quality Assurance Perform thorough testing of solutions prior to UAT. Coordinate with business teams for UAT execution and feedback. Identify bugs or gaps and ensure timely resolution. Ensure the quality and accuracy of delivered solutions. Continuously identify opportunities for process and system improvements. 5. Query Resolution Address and resolve queries raised by business users, especially during the hypercare phase.