Roles and Responsibilities Provide exceptional customer support through phone calls, emails, and chats to resolve customer queries and concerns. Handle inbound customer calls, address their issues, and escalate complex problems when necessary. Process customer requests for product information, orders, returns, exchanges, and cancellations efficiently. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve technical issues and improve overall customer satisfaction.

Key Responsibilities Develop and implement strategic business development plans to achieve sales targets and expand the company's customer base Identify new business opportunities through market research, networking, and cold calling Build and maintain strong relationships with clients, partners, and key stakeholders Collaborate with the marketing team to create effective promotional materials and campaigns Conduct product demonstrations and presentations to potential clients Negotiate and close deals to meet revenue goals and drive business growth Stay up-to-date with industry trends and competitors to identify potential threats and opportunities for the company About Company: Bhash Software Labs is a leading VAS company based out of Bangalore. Bhash empowers its customers to communicate between varied IT back-end systems and mobile phones using SMS services. We provide a unique, end-to-end, global carrier-grade mobile data service. Our mobile data service offering includes 'plug and play' application licensing and hosting, employing a partnership with mobile operators and a clear focus on SMS mobile messaging. Show more Show less

🚀 Job Opening: Chief of Staff / Operations Coordinator – Full-Time 📍 Location: Bangalore (Koramangala preferred) 💼 Experience: 3–6 years 💰 Salary: ₹6 – ₹12 LPA (based on experience) 🕒 Work Mode: On-site preferred 🏢 About Us BhashSMS is one of India’s leading communication platforms, helping over 2 lakh SMEs with Bulk SMS, WhatsApp Business API, and RCS messaging solutions. As we scale aggressively, we’re building a lean but high-performing team that values execution, speed, and ownership. 🎯 About the Role We’re looking for a Chief of Staff / Operations Coordinator to act as the execution engine for our CEO. You’ll work closely with all department heads, streamline reporting, track key metrics, manage consultants, and help build operational systems that keep the business moving. This is not a passive role. You'll have high visibility and direct influence across the company. 📌 Key Responsibilities Collect daily reports from department heads (Sales, Support, SEO, HR, Finance) Maintain trackers, follow-ups, and cross-departmental action items Ensure alignment and accountability across all teams Own the CEO’s calendar, assist with follow-ups, meetings, and hiring coordination Communicate with external consultants (sales, marketing, legal) on behalf of the CEO Support legal logistics – hearing dates, advocate coordination, documentation Help drive internal process improvements and implement SOPs Coordinate special projects (e.g., dashboards, automation, recruitment) 🧠 Required Skills Excellent organizational and communication skills Proficiency in Google Sheets, Docs, Notion, or other task/project tools Strong sense of ownership and high responsiveness Ability to handle ambiguity and multitask under pressure Comfortable communicating with senior stakeholders and external consultants Bonus: Experience in a startup or tech-led company 🎁 What We Offer Direct mentorship from the founder/CEO Exposure to all functions of a high-growth SaaS company Opportunity to build real operational muscle and leadership skills A role that grows with the business — potentially into VP-Operations Show more Show less

🚀 Job Opening: Senior Tech Lead / Head of Engineering – PHP + MySQL 📍 Location: Koramangala , Bangalore 💼 Experience: 5–10 years 💰 CTC Range: ₹12 – ₹20 LPA (based on capability) 🕒 Work Mode: Full-Time (On-site preferred) 📢 Reporting to: Founder & CEO 🏢 About BhashSMS BhashSMS is a leading messaging platform serving 2+ lakh businesses across India with Bulk SMS, WhatsApp Business API, and RCS solutions. We’re scaling fast and building a team that can power the next phase of hypergrowth. The founder has been the hands-on tech owner for years. Now, we're looking for a Senior Tech Lead / Head of Engineering to take charge, build the tech team, and lead product execution end-to-end . 🎯 About the Role This is a high-ownership, high-impact role. You’ll work directly with the CEO to take over our core tech stack, manage dev processes, and scale our systems to handle millions of requests daily. You’ll build the future tech team, introduce structure, and ensure we can deliver fast, reliably, and securely. 🔧 Responsibilities 🛠️ Engineering Ownership Take full ownership of our PHP + MySQL product stack Refactor legacy code, build scalable APIs, improve performance Lead feature design, implementation, and deployment 🧑‍💻 Tech Ops & DevOps Manage Linux servers, cron jobs, queues, error logs, backups Handle performance optimization, uptime, monitoring & alerting 📦 Product Execution Translate business needs from sales/marketing/support into tech Drive development of new tools (e.g., lead routing, campaign automation, dashboards) 👨‍👩‍👧‍👦 Team Building Hire, onboard, and mentor 1–2 junior developers in the next 60 days Set up Git, coding standards, review processes, and deployment workflows 🔐 Security & Compliance Maintain data security and ensure infrastructure compliance with WhatsApp and SMS provider requirements 🧠 Must-Have Skills 5–10 years in PHP development (Laravel or Core PHP) Deep MySQL experience: joins, triggers, indexes, large datasets Experience with Linux server management (LAMP stack) Hands-on DevOps: cron, queues, failover, logs, alerts Git version control, CI/CD basics Prior experience building or maintaining high-scale platforms Ability to work with minimal supervision and high accountability ✅ Bonus Points Experience with Twilio, WhatsApp Business API, or other messaging APIs Redis/Memcached knowledge Prior team-building or mentoring experience Has handled ₹10+ Cr scale backend operations 🎁 What We Offer Direct access to the CEO and real decision-making power High impact on product, speed, and company roadmap Freedom to implement your own systems and processes Fast career path to CTO / VP Engineering A stable and growing business with high transaction volume Show more Show less

🚀 Job Opening: Senior Tech Lead / Head of Engineering – PHP + MySQL 📍 Location: Mysore 💼 Experience: 5–10 years 💰 CTC Range: ₹12 – ₹20 LPA (based on capability) 🕒 Work Mode: Full-Time (On-site preferred) 📢 Reporting to: Founder & CEO 🏢 About BhashSMS BhashSMS is a leading messaging platform serving 2+ lakh businesses across India with Bulk SMS, WhatsApp Business API, and RCS solutions. We’re scaling fast and building a team that can power the next phase of hypergrowth. The founder has been the hands-on tech owner for years. Now, we're looking for a Senior Tech Lead / Head of Engineering to take charge, build the tech team, and lead product execution end-to-end . 🎯 About the Role This is a high-ownership, high-impact role. You’ll work directly with the CEO to take over our core tech stack, manage dev processes, and scale our systems to handle millions of requests daily. You’ll build the future tech team, introduce structure, and ensure we can deliver fast, reliably, and securely. 🔧 Responsibilities 🛠️ Engineering Ownershi pTake full ownership of our PHP + MySQ L product stac kRefactor legacy code, build scalable APIs, improve performanc eLead feature design, implementation, and deploymen t 🧑 ‍💻 Tech Ops & Dev OpsMana ge Linux servers, cron jobs, queues, error logs, back upsHandle performance optimization, uptime, monitoring & alert i ng 📦 Product Execut ionTranslate business needs from sales/marketing/support into t echDrive development of new tools (e.g., lead routing, campaign automation, dashboar d s) 👨‍👩‍👧‍👦 Team BuildingHire, onboard, and mentor 1–2 junior developers in the nex t 60 daysSet up Git, coding standards, review processes, and deployment w or kflows 🔐 Security & C omplianceMaintain data security and ensure infrastructure compliance with WhatsApp and SMS provider req u irements 🧠 Must-Ha ve Skills5–10 years in PHP development (Laravel or Core PHP)Deep MySQL experience: joins, triggers, indexes, large datasetsExperience with Linux server management (LA MP stack)Hands-on DevOps: cron, queues, failover, log s, alertsGit version control, CI/ CD basicsPrior experience building or maintaining high-scale platformsAbility to work with minimal supervision and high accou n t ability ✅ Bon us PointsExperience with Twilio, WhatsApp Business API, or other messa ging APIsRedis/Memcached knowledgePrior team-building or mentoring e xperienceHas handled ₹10+ Cr scale backend o p e rations 🎁 What We OfferDirect access to the CEO and real decision-mak ing powerHigh impact on product, speed, and compan y roadmapFreedom to implement your own systems and processesFast career path to CTO / VP En gineeringA stable and growing business with high transacti o n volume Show more Show less

Are you a PHP enthusiast looking to kickstart your career in software development? Look no further! Join Bhash Software Labs Private Limited as a PHP trainee and gain hands-on experience with cutting-edge technologies. Selected Intern's Day-to-day Responsibilities Include Develop and maintain web applications using PHP, HTML, CSS, and JavaScript Work with the Laravel framework to build robust and scalable solutions Implement object oriented programming (OOP) concepts for efficient code organization Collaborate with senior developers to troubleshoot and debug issues Learn and adapt to new technologies and best practices in the industry Participate in team meetings and contribute ideas for project improvement Take ownership of assigned tasks and deliver high-quality code on time Don't miss this opportunity to learn from industry experts and take your PHP skills to the next level. Apply now and embark on a rewarding journey with Bhash Software Labs! About Company: Bhash Software Labs is a leading VAS company based out of Bangalore. Bhash empowers its customers to communicate between varied IT back-end systems and mobile phones using SMS services. We provide a unique, end-to-end, global carrier-grade mobile data service. Our mobile data service offering includes 'plug and play' application licensing and hosting, employing a partnership with mobile operators and a clear focus on SMS mobile messaging. Show more Show less

Key Responsibilities Work on the full cycle of recruiting. Research and strategize around recruiting techniques that will drive great results. Requirements Knowledge of full cycle recruiting experience in a fast-paced environment. You are organized and diligent, and pride yourself in having a self-starter mentality and a strong work ethic. You have a passion for technology and how it can improve our everyday lives. You stay abreast of trends, events, and communities. Self-driven and highly motivated, with a true sense of ownership from start to finish. Must be extremely diligent and detail-oriented. Must have a strong sense of urgency. You have an incredible ability to research and strategize around recruiting techniques that will drive great results. Exceptional written and verbal communication skills Startup experience preferred. About Company: Bhash Software Labs is a leading VAS company based out of Bangalore. Bhash empowers its customers to communicate between varied IT back-end systems and mobile phones using SMS services. We provide a unique, end-to-end, global carrier-grade mobile data service. Our mobile data service offering includes 'plug and play' application licensing and hosting, employing a partnership with mobile operators and a clear focus on SMS mobile messaging. Show more Show less

Key Responsibilities Collaborate with hiring managers to understand their staffing needs and develop recruitment strategies Source potential candidates through various channels, including job boards, social media, and networking events Conduct interviews and evaluate candidates' skills, experience, and cultural fit Manage the entire recruitment process, from initial contact to offer negotiation and onboarding Build and maintain a strong talent pipeline to ensure we have access to top candidates at all times Stay up-to-date on industry trends and best practices to continuously improve our recruitment processes Provide regular updates to hiring managers on recruitment progress and make recommendations for improving the hiring process About Company: Bhash Software Labs is a leading VAS company based out of Bangalore. Bhash empowers its customers to communicate between varied IT back-end systems and mobile phones using SMS services. We provide a unique, end-to-end, global carrier-grade mobile data service. Our mobile data service offering includes 'plug and play' application licensing and hosting, employing a partnership with mobile operators and a clear focus on SMS mobile messaging.

Company Description BHASH Software Labs provides end-to-end global carrier-grade mobile data services, focusing on SMS mobile messaging. Their platform delivers SMS services to virtually any CDMA/GSM mobile handset. They offer premium web and SMS-based software solutions for businesses in India and globally, utilizing the latest technologies to provide cost-effective solutions. Role Description This is a full-time on-site role for a Business Development Executive located in Patna. The Business Development Executive will be responsible for new business development, lead generation, business communication, and account management. Qualifications New Business Development and Lead Generation skills Business Communication and Account Management skills Strong negotiation and networking skills Excellent interpersonal and communication abilities Proven track record in sales and business development Bachelor's degree in Business Administration or related field