Berkman Forwarding India

Company Description Berkman Forwarding provides integrated transport solutions across the supply chain for cargo to and from India, servicing businesses worldwide. As a daughter company of Berkman Holding, which has over 30 years of enterprise experience from the Netherlands, we are committed to delivering exceptional logistics services. Role Description This is a full-time on-site role for a Logistics Specialist based in Delhi, India. The Logistics Specialist will manage daily logistics operations, including supply chain management, customer service communication, and coordination of export processes. Responsibilities also include analyzing logistics data to optimize efficiency and resolve any supply chain issues promptly. Qualifications Excellent Communication and Customer Service skills Strong Analytical Skills for data interpretation and operational optimization Experience in Supply Chain Management and Export processes Ability to work independently and collaboratively in a fast-paced environment Bachelor's degree in Logistics, Supply Chain Management, Business, or a related field Proficiency in logistics software and systems is a plus

As a Customer Service Manager within our organization, you will play a crucial role in leading a team of dedicated professionals to deliver exceptional service to our clients. Your responsibilities will include team leadership, client relationship management, performance tracking, and reporting. Team Leadership & Supervision: You will be tasked with leading, mentoring, and motivating a team of customer service professionals to achieve and surpass performance targets. Monitoring team performance through key metrics and regular assessments will be essential for providing constructive feedback and fostering their development. Client Relationship & Support: Being the primary point of contact for client inquiries, you will ensure that all requests are addressed promptly and accurately. Building and nurturing strong client relationships to ensure customer satisfaction and promptly addressing any issues or concerns will be a key part of your role. Performance Tracking & Reporting: Your role will involve tracking team performance using established Key Performance Indicators (KPIs) such as response times, issue resolution rates, and customer satisfaction scores. You will be responsible for preparing and presenting reports to management on team performance, client feedback, and service trends. Monitoring service level agreements (SLAs) and ensuring compliance with customer expectations will also be part of your responsibilities. Qualifications: To excel in this role, you should possess: - 5-10 years of experience in customer service, preferably with a background in freight forwarding or logistics. - Proven experience in team management and driving customer satisfaction in a fast-paced environment. - Excellent communication and interpersonal skills to establish strong relationships with clients and internal teams. - Strong problem-solving abilities and effective management of complex customer issues. - In-depth knowledge of freight forwarding processes, logistics systems, and customer service best practices. - A Bachelor's degree in Business Administration, Logistics, or a related field is preferred. Technical Skills: While not mandatory, familiarity with freight forwarding software would be advantageous in fulfilling your responsibilities effectively. Join us in this exciting opportunity to make a significant impact by delivering top-notch customer service and ensuring client satisfaction in the logistics industry.,