● Provide Level 2 support for Windows OS (Windows 10/11), macOS, and Linux (Ubuntu). ● Troubleshoot and resolve hardware/software issues on desktops and laptops across platforms. ● Manage system updates and patches; coordinate with the Level 3 team for antivirus-related issues. ● Install, configure, and troubleshoot printers (network/local), scanners, and other peripherals. ● Perform routine checks to ensure peripheral devices are in optimal working condition. ● Support macOS and Linux systems for basic troubleshooting, user configurations, and common application issues. ● Assist users in accessing University systems from various platforms and devices. ● Set up and support video conferencing tools such as Zoom, Google Meet, Microsoft Teams, and AV systems for meetings, classes, and University events. ● Provide on-site technical assistance during meetings, seminars, workshops, and hybrid events. ● Provide basic network troubleshooting support for end-users (e.g., LAN/Wi-Fi issues, proxy configuration, printer connectivity). ● Coordinate with the network engineering team for escalations and complex network issues. ● Install, configure, and provide support for Microsoft Office 365, Google Workspace, and commonly used academic/administrative desktop applications. ● Support email client configuration and troubleshooting across different platforms. ● Strong hands-on experience with Windows OS troubleshooting. ● Basic understanding of macOS, Linux, and Ubuntu environments. ● Proficient in printer and peripheral device troubleshooting. ● Strong problem-solving and analytical abilities. ● Excellent communication skills with a user-focused support approach. ● Ability to work independently and collaboratively within a team environment.

Prepare Quotation Follow Up & Closing of Funnel Manage Sale Cycle with Sales Team Mail Communication with Client & Vendor Lead Generation in existing client Good Mail Communication require if any IT / Computer / Cyber security Knowledge & background will prefer first.

Required Strong experience in face to face recruitment process. Strong in Talent Acquisition of team from Interview to till Joining Process continue communication Expertise in sourcing through portals, social media, and networking Ability to manage multiple HR activities like team bonding, skill testing, festival celebration, Birth day & Work Anniversary wish Excellent communication skills by verbal & Mail Daily base check Attendance regularity of team wise Joining to Existing Formality with proper documentation Govt Compliance Knowledge of PF, ESIC, Insurance & other benefit making Documentation of HR policies, offer letter, reliving letter, experience letter & other Participate monthly review meeting of team and give feedback to management Manage relationship with employee & management Reporting to Direct management