Azerion

As part of Azerion, a European tech-based media and entertainment company, Sulake is a leading entity operating successful casual gaming platforms like Spilgames and Plinga, along with popular apps such as Operate Now and thriving online communities like Habbo and Hotel Hideaway. With a global presence and experiencing rapid growth, we are currently seeking a native Portuguese speaker to join our Customer Experience Team in Spain for a full-time position dedicated to supporting our online communities, Habbo and Hotel Hideaway. In this role, you will be engaging with millions of players every month, addressing a wide array of inquiries, feedback, bug reports, and complaints from our active community. As a Customer Experience Specialist, your primary responsibility will be to respond to players" concerns and inquiries in a friendly, polite, and helpful manner, maintaining a light and pleasant tone. Additionally, you will be involved in localization and other communication-related tasks to ensure our messaging is clear and culturally relevant for Portuguese-speaking users. Key Responsibilities: - Responding to customer service tickets promptly and effectively. - Managing player-generated abuse reports and help queries. - Handling localization and communication tasks. - Creating and executing engaging content like games, competitions, stories, and marketing campaigns. - Acting as a local point of contact for NGOs, police, and authorities, supporting the Customer Experience Manager. - Fostering a vibrant atmosphere in Sulake online communities. - Assisting the Head of Customer Experience with the analysis of country-specific KPIs. - Reporting game bugs for efficient resolution. Key Competencies: - Native Portuguese or Brazilian Speaker with exceptional communication skills, including grammar and spelling. - Proficiency in English and another language. - Strong analytical and problem-solving abilities. - Capability to manage multiple projects independently. - Previous experience with community-based Internet products is advantageous. - Customer service experience. - Confident, outgoing, and a team player. - Proficient in computer and Internet usage. At Sulake, we prioritize diversity and equal opportunities for all employees, irrespective of gender, accessibility, LGBTIQ+, generations, and culture. We actively promote recruitment from diverse backgrounds to ensure fair and equitable treatment of all applicants and employees. Join us at Sulake for a dynamic role in an international setting, collaborating with a highly skilled and motivated team of professionals from across Europe. Be part of our inclusive workplace that values innovation, teamwork, and personal growth.,

As part of Azerion, a European tech-based media and entertainment company, Sulake operates various successful casual gaming platforms and popular apps, including Habbo and Hotel Hideaway. We are currently seeking a native Portuguese speaker to join our Customer Experience Team in Spain for a full-time position. The role entails providing support for our online communities, Habbo and Hotel Hideaway, and follows a fixed rotating shift pattern with specified days off. Your primary responsibility as a Customer Experience Specialist will be to address inquiries, feedback, bug reports, and complaints from players in a friendly and helpful manner while maintaining a light and pleasant tone. Additionally, you will be involved in localization and communication tasks to ensure clear and culturally relevant messaging for Portuguese-speaking users. Key Responsibilities: - Responding to customer service tickets - Managing player-generated abuse reports and help queries - Localization and communication tasks - Creating and executing content such as games, competitions, stories, and marketing campaigns - Acting as a local point of contact for NGOs, police, and authorities - Fostering an appropriate atmosphere in Sulake online communities - Assisting in the analysis of country KPIs - Reporting game bugs Key Competencies: - Native Portuguese or Brazilian Speaker with excellent communication skills - Fluent in English and another language - Strong analytical and problem-solving abilities - Ability to work independently on multiple projects - Experience with community-based Internet products is advantageous - Customer service experience - Confident, outgoing personality - Team player - Proficient in computer and internet usage At Sulake, we prioritize diversity and equal opportunity for all employees, emphasizing gender, accessibility, LGBTIQ+, generations, and culture. We actively recruit individuals from diverse backgrounds to ensure fair and equitable treatment of all applicants and employees. Join our international team at Sulake and collaborate with skilled professionals across Europe in a dynamic and inclusive workplace that values innovation, teamwork, and personal growth.,