Manage everyday activities, plan and assign work ensuring you always have the right staffing numbers
Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance
Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently
Recommend or initiate any HR elated actions where needed
Drive a great working environment for teams to thrive - connect departments to create sense of one team
Hit all personal/team sales goals and maximise profitability
Achieve budgeted revenues and personal/team sales goals and maximise profitability. Participate in the preparation of the annual departmental operating budget, the hotel marketing plan and business plan, and financial plans
Help prepare the departmental budget and financial plans including the hotel marketing plan
Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales
Produce monthly reports and sales forecasts to analyse current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan
Help guests - you ll be happy to help if someone needs assistance with a request or complaint
Provide guests with information (example: loyalty programmes, area attractions, restaurants, facility information) to enhance guest experience
Develop and maintain relationships with key clients and outside contacts in order to produce group and/or convention business, to include room sales, food & beverage sales, and catering/banquet services
Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients
Responsible Business
Raise the awareness and reputation of your hotel and the brand locally
Identify improvements to marketing activities and overall hotel sales performance and work with other departments
Ad-hoc duties - unexpected moments when we have to pull together to get a task done
Accountability
This is the top sales and marketing job in a full or limited service hotel and may include meeting space and/or catering facilities. May manage professional level and administrative sales team members.
Criteria
Bachelor s degree / higher education qualification / equivalent in marketing or related field
Two to four years of experience in a hospitality or hotel sales and marketing setting with direct supervisory experience over a sales team, or an equivalent combination of education and work experience
Must speak English language
Manage everyday activities, plan and assign work ensuring you always have the right staffing numbers
Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance
Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently
Recommend or initiate any HR elated actions where needed
Drive a great working environment for teams to thrive - connect departments to create sense of one team
Hit all personal/team sales goals and maximise profitability
Achieve budgeted revenues and personal/team sales goals and maximise profitability. Participate in the preparation of the annual departmental operating budget, the hotel marketing plan and business plan, and financial plans
Help prepare the departmental budget and financial plans including the hotel marketing plan
Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales
Produce monthly reports and sales forecasts to analyse current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan
Help guests - you ll be happy to help if someone needs assistance with a request or complaint
Provide guests with information (example: loyalty programmes, area attractions, restaurants, facility information) to enhance guest experience
Develop and maintain relationships with key clients and outside contacts in order to produce group and/or convention business, to include room sales, food & beverage sales, and catering/banquet services
Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients
Responsible Business
Raise the awareness and reputation of your hotel and the brand locally
Identify improvements to marketing activities and overall hotel sales performance and work with other departments
Ad-hoc duties - unexpected moments when we have to pull together to get a task done
Accountability
This is the top sales and marketing job in a full or limited service hotel and may include meeting space and/or catering facilities. May manage professional level and administrative sales team members.
Criteria
Bachelor s degree / higher education qualification / equivalent in marketing or related field
Two to four years of experience in a hospitality or hotel sales and marketing setting with direct supervisory experience over a sales team, or an equivalent combination of education and work experience
Must speak English language
