Associate

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Primary Skill: Ability to work in a 24/7 rotational shift environment (Work from Office) Excellent listening and comprehension abilitie Proficient in basic computer operations and MS Exce Strong analytical thinking and multitasking capabilitie Familiarity with data-driven modules and tool Secondary Skill: Handle customer queries and concerns via voice calls using designated front-office tool Provide prompt and effective solutions while maintaining a high level of customer satisfactio Ensure adherence to company policies and maintain a clean and professional work environme t Continuously update knowledge of processes and tool Always demonstrate proper telephone etiquette and professional communication Mandatory Skills: Customer Service( Reservation).