Job Title: Cloud Deployment Engineer | US Day Shift | India Night Shift Location: India Alvaria employs a team of passionate individuals who are changing the face of customer engagement. Over our 40-year history we have empowered employees by creating an inspired community that values customer obsession, unlocked communications and relentless innovation. Our ability to think big has enabled us to continually evolve and lead the market, and to stay on the forefront with exciting technologies including cloud, mobile and artificial intelligence. GENERAL SCOPE & SUMMARY The Cloud Operations team is looking for a new team member to join us in architecting, delivering, and owning all technical aspects of solution delivery. You will play a key technical role in the architectural, integration, deployment, migration, operational support processes, and other initiatives for both new and existing clients. DUTIES AND RESPONSIBILITIES: Lead technical engagements and execute tasks for deployments, version upgrades, and migration activities for cloud and hosted products and platforms. Represent Cloud Operations as a subject matter expert during the delivery of projects and technical initiatives. Engage in tactical & strategic initiatives that support customer deployments, projects, and requests. Serve as a technical consultant to assist cross-functionally in the following areas: Cloud Technologies (AWS) & Datacenter Architectures Networking Technologies including MPLS/VPN/SD-WAN Voice Technologies including SIP/VoIP/IVR/ASR/TTS/SBCs Infrastructure Technologies including Physical Systems, Storage, & Virtualization Authentication/File Transfer/Database Technologies Technical Support & Troubleshooting Systems Administration & Integrations Participate in client facing correspondence and communications on a regular basis with regards to technical discovery, informational discussions, troubleshooting sessions, and other requests as needed. REQUIRED QUALIFICATIONS: Ability to learn new technologies while remaining dynamic/flexible in a fast paced, changing environment. Strong ability to take ownership, solve problems independently, and facilitate the collaboration required to deliver on tasks as necessary. Place a high value on integrity, teamwork, and operational excellence. Understands concepts of technical integrations such as SIP trunks, SAML authentication, MPLS circuits, VPN tunnels, and other cloud/core technologies. Experience - Minimum 3-5 years of experience in the information technology field in a client facing role supporting the technical elements of enterprise solutions. Experience with large, complex project delivery, preferably in cloud solutions utilizing AWS, Azure, or another major cloud provider. Must have previous experience in one or more of the following areas: Systems Administration, Technical Support, Networking, Systems Infrastructure, Project/Operations Management, Cloud Environments, or Systems Security. Ability to work Out-of-Hours schedule as required.

Job Description: Systems Engineer (PCI Vulnerability Mitigation) Position Overview: We are seeking a highly skilled Systems Engineer with experience in identifying, mitigating, and managing PCI DSS (Payment Card Industry Data Security Standard) related vulnerabilities. The ideal candidate will have a strong background in systems engineering, security best practices, and vulnerability management to ensure the protection of sensitive payment data across enterprise systems. Key Responsibilities: - Identify, assess, and remediate vulnerabilities across infrastructure, applications, and cloud environments. - Collaborate with Security, Infrastructure, and Development teams to prioritize and implement vulnerability remediation efforts. - Perform vulnerability scans, risk assessments, and penetration tests to identify PCI-related risks. - Analyze scan results from tools such as Qualys, Tenable, or similar to prioritize vulnerabilities based on risk impact. - Develop and maintain system hardening standards in alignment with PCI DSS and industry best practices. - Create and maintain technical documentation, including vulnerability remediation plans, system configurations, and security policies. - Support audit and compliance assessments by providing evidence of vulnerability management and patching efforts. - Automate patch management and vulnerability remediation processes using tools like Ansible, PowerShell, or Python. - Monitor emerging threats, vulnerabilities, and vendor security patches to proactively address potential risks. Required Skills and Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). - 3+ years of experience in systems engineering or vulnerability management with a focus on PCI DSS compliance. - Experience with vulnerability scanning tools such as Qualys, Tenable or Nessus. - Hands-on experience in patch management and system hardening across Windows, Linux, and cloud platforms. - Solid understanding of network protocols, firewalls, and secure system configurations. - Experience with SIEM tools and log analysis for identifying security incidents. - Scripting skills (PowerShell, Python, Bash) to automate security tasks. - Strong documentation and communication skills. Preferred Qualifications: - Relevant certifications such as CompTIA Security+, CISSP, or PCI Professional (PCIP). - Experience with cloud environments (AWS, Azure, GCP) and cloud security controls. - Knowledge of container security (Docker, Kubernetes). - Experience working in Agile or DevOps environments.

SR. TECHNICAL SUPPORT ENGINEER Shift timings: 10PM to 7AM IST in a Tuesday to Saturday or Sunday to Thursday shift Alvaria employs a team of passionate individuals who are changing the face of customer engagement. Over our 40-year history we have empowered employees by creating an inspired community that values Urgency, Accountability & Results. Our ability to think big has enabled us to continually evolve and lead the market, and to stay on the forefront with exciting technologies including cloud, mobile and artificial intelligence. JOB DESCRIPTION GENERAL SCOPE & SUMMARY Operating within a remote working environment, provide remote technical and application problem resolution and escalation assistance related to Alvaria products. Diagnose, troubleshoot, repair and debug complex Application issues related to our software. Respond to situations where end users have failed to isolate or resolve problems in malfunctioning equipment or software. PRIMARY ROLE & RESPONSIBILITIE S Resolve technical issues of the Alvaria product suite for our Customers and Partners around the globe. Document and verify reported problems. Troubleshoot and resolve issues utilizing all available tools, resources, and documentation. Engage additional resources when necessary. Log/report issues on our CRM, provide effective and consistent communication to customers, peers and other teams Understand and set issue priority based upon urgency and business impact. Close issues by providing quick resolutions and document technical analysis and root cause wherever applicable QUALIFICATIONS SPECIALIZED KNOWLEDGE & SKILLS Mandatory hands-on experience in the following technologies: Networking CentOs Linux Windows OS Mandatory hands-on experience in minimum of TWO to THREE from the below: Contact Center Technologies (including Automated Dialers & Telephony); Telephony experience / SIP XML scripting Object Oriented Programming Secondary - Nice to have/Optional Skills to stand out: VXML CCML RDBMS Microsoft LUIS/CLU API s SMS As well as below: Demonstrated ability to learn complex software tools quickly. Strong customer service, problem solving, documentation and teamwork skills. Contributes to team effort by accomplishing related results as needed. Having good logical reasoning, analytical skills, thrive to learn and engage in additional responsibilities whenever needed Strong customer communication skills (verbal and written), including passing an English proficiency test Cloud technologies AWS and/or Google knowledge will be an added advantage Basic Knowledge of Salesforce ServiceCloud (Salesforce Communities a PLUS) JOB REQUIREMENTS Ability to work in a technical and fast-paced environment Ability to achieve KPIs on a regular basis Flexibility to work hours outside of normal shift, to meet customer needs Flexibility to work during weekends. Technical Certifications and second or third language a plus but not mandatory Alvaria is an equal opportunity/affirmative action employer with a strong commitment to diversity. In that spirit, we are particularly interested in receiving applications from a broad spectrum of people, including women, minorities, individuals with disabilities, veterans, or any other legally protected group.