We are a Software Product company and looking to hire immediately. We follow Agile methodologies and our system has a monthly release cycle to ensure our software products are as up to date as possible. Relevant experience with MBA (Finance) is required. Role 1:- Associate-Mid Level - Support Analyst Openings: 1 Positions Experience: 2-5yrs Location: Mohali (IT Park) Salary: Competitive / as per market Job responsibilities: On boarding of new clients Setting up and loading funds Take responsibility of support team. Analyzing Client Business Requirement during the project. Providing solutions to clients with financial knowledge and system knowledge. Coordinate with regional offices / Prime Brokers / Fund Administrator in connection with the setting up of new connections for trade recon and file transfers. Process documentation, Reconciliation, P&L, NAV calculation, Fund Accounting, Position & Cash Reconciliation, P&L Calculations, FIX work. Candidate should be results-oriented, team player and self-motivator with a strong initiative to deliver Strong business analysis, technical, and project management skills Experience in dealing as a client-facing representative Strong ability as a self-starter who can appropriately priorities work and manage time Maintaining user documentation in line with product developments Process documentation Support Issue Management Proactively contribute to the Support team and the achievement of its goals. Role 2:- Sr. Support Analyst Openings: 1 Positions Experience: 5-7yrs Location: Mohali (IT Park) Salary: Competitive / as per market Job responsibilities: Along with the routine daily support tasks (Mentioned as above) the job responsibilities will also include the below: You will be responsible for team building, maintaining discipline, hiring, training, evaluating performance of the team members. Mentor, monitor and motivate team members to perform and achieve individual as well as team goals on a daily basis. Lead and drive the weekly team meetings / conference call and participate in client calls on a regular basis. Communicate all task status and issues clearly, escalate issues as soon as you are aware of them. Highlight any areas which may need improvement. Assist in regular 1-1 meetings/reviews with junior members. Create training material on key functional areas they are an expert on. Contribute to application and technical design, research emerging technologies and report relevance to the global team. Constantly strive to improve support and deployment efficiencies. Take total ownership of all support tasks, client deployments and processes. Handle direct client communications for technical issues. Contribute to team meetings, suggest and openly discuss topics / issues. Operate independently on application support tasks that are clearly defined. Identify discrepancies in existing or proposed procedures. Desired Qualification & skills for above roles: Work Experience in Investment Banking, FX Market, Capital Market, Hedge Fund. Working knowledge of MS-SQL, MS Office Understanding of FIX protocol message flow (inbound / outbound) would be preferred. Excellent English, communication and organizational skills are essential, as is the ability to operate and contribute to a global team. Ability to multitask, strong decision making and problem-solving skills. Take initiative on areas of ownership (and beyond), not waiting to be asked. Organisational and time-management skills Self-motivated and works with minimal supervision. Should be open to work in permanent/rotational shifts whenever required. You will be trained in detailed processes involved in supporting and deploying our systems. An understanding of financial markets is essential. Address: Arbortec Systems Pvt. Ltd. Sebiz Square, 1st Floor, IT C 6, Sector 67, IT Park, Mohali, PIN 160062. +91-0172-4640883 / 8968999203 www.arborfs.com For more information, please go through our website www.arborfs.com , Please feel free to share this requirement with suitable & interested candidates looking for a challenging job.