Company Description Americana Restaurants is the largest restaurant operator in the MENA region and Kazakhstan, proudly managing iconic global brands such as KFC, Pizza Hut, Hardee’s, Krispy Kreme, and TGI Fridays, alongside proprietary brands like Wimpy and Chicken Tikka. For nearly fifty years, Americana has excelled in delivering diverse dining experiences, spanning popular food categories from QSR and casual dining to indulgence and coffee. The company leverages the worldwide appeal and customer trust of its brands, focusing on customer satisfaction and employing digital measures to enhance operational efficiency and customer experience. Role Description We are seeking a Sr. Associate CRM for a full-time, on-site role located in Sahibzada Ajit Singh Nagar. The Sr. Associate CRM will be responsible for managing customer relationship management strategies and systems, developing CRM campaigns, analyzing customer data, and creating reports to support marketing efforts. Day-to-day tasks include maintaining customer databases, implementing CRM software, collaborating with various departments to enhance customer experience, and continuously improving CRM processes to drive customer loyalty and engagement. Qualifications Proficiency in CRM software, data analysis, and reporting tools Experience in managing CRM strategies, campaign development, and customer data management Strong communication and collaboration skills to work effectively with cross-functional teams Proven ability to enhance customer experience and drive customer loyalty Excellent organizational and time-management skills Bachelor’s degree in Marketing, Business Administration, or related field Experience in the restaurant or hospitality industry is a plus Show more Show less

About Americana Restaurants International PLC: Americana Restaurants International PLC is a pioneering force in the MENA region and Kazakhstan's out-of-home dining industry and ranks among the world's leading operators of Quick Service Restaurants (QSR) and casual dining establishments. With an extensive portfolio of iconic global brands and a dominant regional presence, we have consistently driven growth and innovation for over half a century. Our expansive network of 2,500 restaurants spans 12 markets throughout the Middle East, North Africa, and Kazakhstan, from Kazakhstan in the east to Morocco in the west. Leveraging unparalleled local knowledge and capabilities, we are key players in our core markets with significant potential for further growth. franchisee for some of the world’s most prominent brands in fast food and casual dining; including KFC, Pizza Hut, Hardee’s, Krispy Kreme, Wimpy, Costa Coffee, and TGI Friday’s; to name a few. Our dedicated team of over 40,000 talented employees strives to create memorable moments through exceptional food, superior service, and outstanding experiences. For More details https://www.americanarestaurants.com Experience: 10+ years Strong proficiency with PostgreSQL, Database Performance Tuning, Optimization, and Troubleshooting, Database Security Principles and best practices, Database backup and recovery procedures, Database Clustering and Replication technologies, Database Automation and Scripting ,Full stack web development using Java technologies, Relevant certifications (e.g., Microsoft Certified: Azure Database Administrator Associate, Oracle Certified Professional), Cloud-based database services (e.g., Azure PostgreSQL Databases), NoSQL databases (e.g., MongoDB, Cassandra), Familiarity with DevOps practices and tools. Show more Show less