Company - Amar Tea Pvt. Ltd (Brand - Society tea), 61, Dr S S Rao Road, Near M.G Hospital, Opp. Ashoka Tower Garden, Parel, Mumbai - 400 012 (Brand - Society Tea) Timings - 9.30 am to 6.00 pm Work Days - Mon - Saturday ( 2nd and 4th Saturday Work from Home) Job Description Handle customer complaints received on the toll free number of Society Tea Timely response to mails from customers w.r.t to customer queries on the website or any offline store query Keep records of customer interactions and resolve any queries Coordinate with the warehouse on order dispatch and order TATs Coordinate with cross functional teams for any customer queries To keep all customer data order wise /damaged /delivered Customer service report in the required format Touch base with abandoned cart customers to convert them Take orders for COD customers on the D2C website Skills Prior experience as a customer service executive Comfort with basic Microsoft office tools specially Excel Excellent communication skills in Hindi + English Good with people skills to deal with angry customers Please share the following : Current CTC Expected CTC Notice Period Reason for change Attach your updated resume. Do visit - www.societytea.com

Role & responsibilities Prepare the Annual Maintenance Plan(AMP) in consultation with the Senior Management members, HODs and in alignment with the annual business goals and targets Plan, monitor and control power consumption through practical and innovative measures. Look for new ways/tools/assets to improve productivity and cut costs. Identify and keep ready contingency plans to meet unplanned technical challenges, stoppage of work and/or technical snags. At no time should the organisation suffer financially because of equipment failure. Design preventive maintenance plan to avoid any untimely breakdown of critical equipment and plant machinery. This also includes solar panels, plumbing and civil repairs. Foreseeing areas of defects, conducting root cause analysis, cost benefit analysis, CAPA to rectify the issues. List critical equipment in the plant and ensure that they are available with the Stores at all times Monitor energy consumption of the plant on a daily basis. Consciously aim to reduce energy consumption and enhance use and conversion of solar energy. Establish statistical process control activities (as per the guidelines of the ERP in case valid in certain cases) and carry out Breakdown Analysis and study additonal consumption of power and utilities Approve permits for any mechanical, electrical and/or instrumentation work/repair at the plant in conjunction with the Safety team. Electrical Power Distribution system of the plant alongwith the DG Set(we have 3 DG Sets of 500+500+250 KVA). Air Compressors (Both Oil Free & Lubricated type)-We have 2 Air Compressors of 600 CFM each AHU & HVAC Systems (HVAC system spread over 1 Lakh Sq Ft area) High Speed doors, rollers, conveyors and belts. (We have belt, roller and chain conveyors) ASRS System All packaging machines (VFF-Multi-Head) and High Capacity Blenders (AZO) Solar Panels(1 Megawatt-Cleanmax), WTP and STP Coordinate with Instrumentation and Calibration agencies for periodic calibration of equipment Coordinate inspection during construction, installation, maintenance, documentation, or testing activities to ensure compliance with specifications and codes Evolve permanent solution for 'repeat failure' cases in order to save on the recurring maintenance expenses. Coordinate and monitor new machinery installation and commissioning work and design and implement best form of customization possible as per the company's requirement and practical nuances. Execute energy saving and technology upgradation interventions after getting due appoval from the management. Ensure timely adherence of all statutory compliances to statutory authorities like GPCB, Electricity Board, Water Works, etc. Direct, supervise and develop the Maintenance Team to achieve assigned targets & create happy internal customer relationships by carrying out prompt maintenance service and always keeping the machines in a 'production ready' state Monitor, equip the team to monitor themselves & engage in constant performance discussion to identify gaps and improve performance (as per Sanimo's PMS cycle) Create a succession plan in order to build strong second line leadership competencies Preferred candidate profile PLC and SCADA equipment knowledge Knowledge of maintaining Large capacity blenders(AZO-Bhargav); multi head VFF packaging machines (Pakona, Starpack, Akash & Rui machines); Air Compressors (Lubricated & oil free), AHU and HVAC; ASRS, High speed doors/Conveyors/roller belts and suction lifts; Solar Panels; WTP and BMS (Building Maintenance System). Problem Solving Attitude Initiative-Self Starter. Attitude to foresee & mend in time Risk Assessment, Management & Control Safety Consciousness Participative Leadership style 10-15 years of prior experience in Plant Maintenance as a Sr Manager-Maintenance/Section Head/Maintenance Head of a food manufacturing/Biotech/chemical powder/ organisation with extensive exposure to latest multihead packaging machines is essential.