POSITION SUMMARY Alphanumeric is hiring an ITS Service Desk Analyst based in India for a full-time remote job. Reporting to the Team Lead/Manager, your primary responsibilities will be to always provide polite and professional support to external customers and clients. You will receive, document, and track all incoming customer/user calls for immediate remedy and closure. You will be accountable for your own personal performance regarding metrics and serve as the single point of contact (SPOC) for incidents, including owning the call through closure. Paid training is provided. JOB CONDITIONS Type of contract: permanent. Model: work from home 100% Salary base: 49.000 INR gross per month. Benefits: internet allowance + private health insurance. Working shift: this could vary depending on what is needed between 6 am and 8 pm EST - flexibility is requirired from your end. Training shift: 8 am to 5 pm EST. Start date ASAP ESSENTIAL FUNCTIONS AND RESPONSIBILITIES • Provide timely IT service desk support to contracted clients • Use defined procedures for responding to customer calls • Collect information from caller and document data elements in designated tool • Maintain records of all calls from customers using designated Service Management tool • Provide detailed documentation of all steps involved in resolving customer issues • Escalate issues to the appropriate department and personnel • Investigate, examine, troubleshoot, and solve hardware and software issues quickly • Maintain a pleasant demeanor and attitude in the day-to-day communication and interface with customers • Provide support and instruction for client products • Perform all procedures based on Standard Operating Procedures (SOPS) with associated testing • Update knowledge base for all clients • Unlock and reset passwords for user accounts • Resolve issues for clients using designated remote access tool • Ability to have flexible schedule to assist in responding to emergency support issues and situations • Other duties as assigned EDUCATION AND/OR EXPERIENCE • Computer Science or related degree and a minimum of 1-year previous IT support experience preferably in a call center environment and/or any equivalent combination of education and experience. CERTIFICATES, LICENSES, REGISTRATIONS • A+ certification or equivalent experience with a Geek Squad or European Equivalent COMPUTER SKILLS • OKTA, ServiceNow and high proficiency in O365 (important) • Solid computer keyboarding, multiple monitor, and touchpad skills • General understanding of various software and hardware. COMMUNICATION SKILLS, REASONING ABILITY AND/OR MATHEMATICAL SKILLS • Excellent written and oral English communication skills • Native level fluency in designated language • Exceptional problem solving and organizational skills • Excellent analytical and problem-solving skills • Excellent customer service orientation • Ability to adjust and adapt to situations in a timely manner • Motivated self-starter, proactive with initiative to work and learn

Are you ready to shape the future of technology? We're building the next generation of AI-powered applications and automation tools, and we need a passionate junior developer to join our mission. This isn't your typical front-end role – you'll be at the forefront of emerging technologies, creating interfaces that make complex AI systems accessible and intuitive. What You'll Do : Work on cutting-edge projects that blend beautiful user interfaces with powerful AI capabilities. You'll collaborate with our innovation-focused team to build responsive, intelligent web applications that push the boundaries of what's possible. From machine learning dashboards to automated workflow interfaces, every project will challenge you to think differently and grow rapidly . Required Skills and Qualification s:Strong proficiency in HTML5, CSS3, and modern JavaScript (ES6 +) – You should be comfortable building clean, semantic markup and writing efficient JavaScript co deExperience with contemporary JavaScript framewor ks such a s React, Vue.js, Angul ar or PHP frameworks lik e Laravel, Symfo ny – We value adaptability over framework loyal tySolid understanding of responsive and mobile-first design principl es – Your interfaces need to work flawlessly across all devic esWorking knowledge of RESTful APIs and JSON data handli ng – You'll be integrating with various AI services and backend syste msFamiliarity with Git version control and collaborative development workflo ws – Essential for our team-based approa chGenuine enthusiasm for AI, machine learning, and emerging technologi es – Curiosity drives innovation in our te amProactive mindset with eagerness to learn and experime nt – We're looking for someone who asks "what if?" and "how can we improve this ?" Preferred Qualifications (Nice to Hav e):Experience with AI/ML technolog ies such as OpenAI APIs, TensorFlow.js, Hugging F ace, or similar platfo rmsData visualization expert ise using libraries li ke D3.js, Chart.js, Plo tly, or similar tools – AI generates lots of data that needs beautiful presentat ionUnderstanding of UX/UI principles and user-centered des ign – Great AI tools are only as good as their user experie nceAwareness of ethical AI practices, data privacy, and security considerati ons – Responsible innovation is core to our val ues Educat ion: Bachelor's degree in Computer Science, Web Development, Information Technology, or related field is preferred. However, we value practical skills and portfolio projects over formal credentials – show us what you can bu ild! Why Joi n Us? This is your chance to work on projects that matter, with a team that values creativity, continuous learning, and breakthrough thinking. You'll have direct exposure to AI and automation technologies that are reshaping industries, plus the mentorship and resources to accelerate your career in tech's most exciting f ield.Ready to code the future? We want to hear from you!