Allen Lund Company

Experience: 3-4 Years Job Title : Desktop Support Specialist Location : Chandigarh About The Company Allen Lund Company is a leading Nationwide Logistics provider in the US and Canada, with over 650,000 shipments managed annually. Headquartered in Los Angeles, we operate with 41 offices across the two countries and have two offices in India. Our mission is to provide top-tier logistics and transportation services, and we’re looking for a dedicated Desktop Support Specialist to join our dynamic team. Job Overview We are looking for an enthusiastic and knowledgeable Desktop Support Specialist to provide technical support across a wide range of systems and devices. The role requires someone who is proactive, solution-oriented, and able to handle support requests via different channels to ensure a seamless user experience. Key Responsibilities Tier-One Support: Provide hands-on and remote technical assistance to end-users for desktop-related issues, ensuring timely resolution. Ticket Management: Monitor and respond to user requests and incidents via ticketing systems, emails, phone calls, and instant messages, ensuring all issues are tracked and resolved efficiently. Hardware and Software Support: Support and maintain desktops, laptops, desk phones, headsets, printers, and related peripherals, ensuring all systems are functioning optimally. Mobile Device Support: Provide support for iOS and Android devices, including mobile phones, tablets, and hotspots. Internet & Network Services: Troubleshoot internet connectivity issues, open tickets with service providers, and dispatch technicians as necessary. Google Workspace Administration: Support and maintain the Google Workspace Enterprise environment, ensuring smooth functionality and security for all users. Active Directory Management: Administer and manage the Active Directory environment, ensuring proper access control, user permissions, and account management. Anti-Virus Management: Install and maintain anti-virus software and clients, ensuring all devices are secure and protected. User Account Management: Handle the creation, modification, and deletion of user accounts across multiple platforms, including Active Directory, VPN, Email, and CRM systems. Other Duties Team Collaboration: Work closely with other IT team members to ensure smooth operations and effective problem-solving. Additional IT Tasks: Assist with software installations/uninstalls, after-hours team meetings, and Windows Server patching as assigned by the IT Manager. Continuous Improvement: Contribute to identifying and implementing improvements in IT processes and infrastructure. Qualifications Proven experience in desktop support, troubleshooting hardware and software issues. Experience with Active Directory, Google Workspace, and mobile device management. Strong troubleshooting skills for hardware, software, and network-related issues. Familiarity with antivirus software installation and management. Excellent communication skills, both verbal and written, and the ability to prioritize multiple support requests. Detail-oriented, with strong organizational and problem-solving abilities. Ability to work both independently and as part of a collaborative team. Show more Show less

Our Story With $1,000 in his pocket, Allen Lund made the brave decision to start his own transportation brokerage company. It was 1976, when Allen Lund Company formally opened the first office in Los Angeles. Now, we have 41 offices and continue to grow! We are always looking for exceptional people to join our fast paced, challenging, team-oriented work environment. Our culture fosters personal growth and commitment both in and out of the office. Our diverse workforce is key in delivering outstanding customer service and our commitment to our industry are main components of our unmatched reputation. We hold true the value of hiring, developing and retaining the best employees in the industry. Our management provides an open and innovative environment that promotes professional and personal growth. This is why one half of our employees have been with ALC for over 10 years! Why we’re Awesome!! Inclusive company culture Training and Development Competitive Compensation Unparalleled Benefits & Wellness (we mean really good)! 401k with a generous match Career Growth Opportunities Transfer Opportunities Share in Company ownership Employee Recognition program We are looking for an Oracle Apex and PL/SQL Developer to join our ALC India team! You will Analyze, design, implement, test, and maintain Oracle APEX applications Develop, tune, execute, and manage Oracle PL/SQL stored procedures, functions, packages and database triggers. Support the data architecture with some data integration ( API and EDI). Quickly learn existing functionality and provide quick solutions to prod issues. Monitor database performance, tune SQL queries, and identify and resolve scalability issues. Skills And Experience Oracle Apex (Minimum 2-3 Years strong Development experience) Oracle PL/SQL (Minimum 2-3 Years Strong Programming Experience) Bachelor’s degree in computer science, information technology, or a related field. Strong understanding of object-oriented programming concepts. Should have strong knowledge in HTML, CSS & JS Proficiency in PL/SQL, a procedural programming language used in Oracle databases. Experience with Oracle APEX, a low-code development platform for building web applications. Should have Experience in managing web page layouts with APEX templates and Universal Themes. Should have Experience Relational Data modeling. Good problem-solving and analytical skills. Excellent communication and teamwork skills. Join us in making a difference! Allen Lund Company is an equal opportunity employer, dedicated to diversity. Show more Show less

As a Desktop Support Specialist at Allen Lund Company, you will be responsible for providing technical support across various systems and devices to ensure a seamless user experience. Your primary focus will be on tier-one support, ticket management, hardware and software support, mobile device support, internet and network services troubleshooting, Google Workspace administration, Active Directory management, anti-virus management, and user account management. You will play a crucial role in handling end-user desktop-related issues through hands-on and remote technical assistance, ensuring timely resolution. Monitoring and responding to user requests and incidents via ticketing systems, emails, phone calls, and instant messages will be a key part of your responsibilities to track and resolve issues efficiently. Supporting and maintaining desktops, laptops, mobile devices, printers, and peripherals will be essential to ensure optimal system functionality. In addition to troubleshooting hardware, software, and network-related issues, you will be involved in providing support for iOS and Android devices, troubleshooting internet connectivity issues, managing the Google Workspace Enterprise environment, administering the Active Directory environment, installing and maintaining anti-virus software, and handling user account management across multiple platforms. Collaboration with other IT team members, assisting with software installations/uninstalls, participating in after-hours team meetings, and contributing to continuous improvement in IT processes and infrastructure will also be part of your duties. Your qualifications should include proven experience in desktop support, familiarity with Active Directory and Google Workspace, strong troubleshooting skills, excellent communication abilities, attention to detail, and the capacity to work both independently and as part of a collaborative team.,

Experience: 3-4 Years Job Title : Desktop Support Specialist Location : Chandigarh About the Company : Allen Lund Company is a leading Nationwide Logistics provider in the US and Canada, with over 650,000 shipments managed annually. Headquartered in Los Angeles, we operate with 41 offices across the two countries and have two offices in India. Our mission is to provide top-tier logistics and transportation services, and we’re looking for a dedicated Desktop Support Specialist to join our dynamic team. Job Overview: We are looking for an enthusiastic and knowledgeable Desktop Support Specialist to provide technical support across a wide range of systems and devices. The role requires someone who is proactive, solution-oriented, and able to handle support requests via different channels to ensure a seamless user experience. Key Responsibilities: Tier-One Support: Provide hands-on and remote technical assistance to end-users for desktop-related issues, ensuring timely resolution Ticket Management: Monitor and respond to user requests and incidents via ticketing systems, emails, phone calls, and instant messages, ensuring all issues are tracked and resolved efficiently Hardware and Software Support: Support and maintain desktops, laptops, desk phones, headsets, printers, and related peripherals, ensuring all systems are functioning optimally Mobile Device Support: Provide support for iOS and Android devices, including mobile phones, tablets, and hotspots Internet & Network Services: Troubleshoot internet connectivity issues, open tickets with service providers, and dispatch technicians as necessary Google Workspace Administration: Support and maintain the Google Workspace Enterprise environment, ensuring smooth functionality and security for all users Active Directory Management: Administer and manage the Active Directory environment, ensuring proper access control, user permissions, and account management Anti-Virus Management: Install and maintain anti-virus software and clients, ensuring all devices are secure and protected User Account Management: Handle the creation, modification, and deletion of user accounts across multiple platforms, including Active Directory, VPN, Email, and CRM systems Other Duties: Team Collaboration: Work closely with other IT team members to ensure smooth operations and effective problem-solving Additional IT Tasks: Assist with software installations/uninstalls, after-hours team meetings, and Windows Server patching as assigned by the IT Manager Continuous Improvement: Contribute to identifying and implementing improvements in IT processes and infrastructure Qualifications: Proven experience in desktop support, troubleshooting hardware and software issues Experience with Active Directory, Google Workspace, and mobile device management Strong troubleshooting skills for hardware, software, and network-related issues Familiarity with antivirus software installation and management Excellent communication skills, both verbal and written, and the ability to prioritize multiple support requests Detail-oriented, with strong organizational and problem-solving abilities Ability to work both independently and as part of a collaborative team