Position Overview: We are seeking an experienced and organized Retail Operations Manager with a jewelry industry background to oversee day-to-day store operations. This position offers an exciting opportunity to lead and optimize the operations of a luxury jewelry store while delivering exceptional customer experiences. This role requires strong leadership, multitasking abilities, and a customer-focused approach to support business goals. Key Responsibilities: Oversee inventory processes, including stock monitoring, audits, and replenishments, to ensure accuracy and prevent discrepancies. Develop, implement, and enforce Standard Operating Procedures (SOPs) to streamline retail operations. Create and manage staff schedules, mentor team members, and ensure optimal coverage during store hours. Act as the primary point of contact (POC) for store operations, resolving pending issues and coordinating with internal teams. Enhance customer satisfaction by addressing inquiries, resolving complaints, and building lasting relationships. Monitor store performance metrics, provide reports to management, and recommend improvement strategies. Ensure compliance with industry standards, safety regulations, and brand guidelines. Required Skills & Qualifications: Proven experience in retail operations, preferably in the jewelry or luxury goods sector. Strong knowledge of inventory management and retail processes. Excellent leadership, communication, and problem-solving skills. Proficiency in creating and implementing SOPs. Ability to handle multiple responsibilities and work efficiently under pressure. Familiarity with POS systems and inventory software is a plus.

Profile Summary We are looking for a passionate and results-driven Store Sales Executive to join our luxury gem & jewelry store in Jaipur. The ideal candidate should have strong sales skills, a keen interest in sustainable luxury, and the ability to educate customers about the benefits of lab-grown diamonds while delivering an exceptional shopping experience. Key Responsibilities: Engage with customers to understand their preferences and assist them in selecting lab-grown diamond jewelry. Educate customers on the ethical, sustainable, and cost-effective benefits of lab-grown diamonds. Build and maintain strong relationships with clients to encourage repeat business. Drive sales by effectively showcasing products and offering personalized recommendations. Handle inquiries, resolve customer concerns, and provide after-sales support. Ensure the store is well-organized, visually appealing, and updated with the latest collections. Stay updated on lab-grown diamond trends, industry advancements, and product details. Meet and exceed individual and store sales targets. Assist in stock management, inventory checks, and sales reporting. Requirements: 3+ years of retail sales experience, preferably in jewelry, luxury goods, or fashion. A degree in Business, Marketing, or related fields is a plus. Strong communication and interpersonal skills. Professional Background with Gem and Jewelry is preferred. Ability to educate and persuade customers about lab-grown diamonds. Knowledge of jewelry trends, gemstones, and diamond grading (preferred), computer skills for billing, CRM, and inventory management. Fluency in English and Hindi is preferred. Well-groomed, professional, and customer-centric.