AI Prompt Engineer

Research & Development - AI Prompt Engineer

Company Overview

We are Motive - the worlds leading provider of device management for mobile, fixed and IOT as well as managing the omni-channel customer experience which through its business logic drives actions, runs proactive care campaigns and improves customer satisfaction. Deployed by leading service providers worldwide, Motives device management and service management platform drive revenue, reduce customer care costs and automate each customer interaction.

A relaunched brand with a long history and pedigree, at Motive we differentiate ourselves by creating innovative technical solutions, packaging them in ways that simplify operational complexity and time to market, and we never forget that we only succeed when our customers succeed.

As a member of the Motive team, you will share a passion for being part of an exciting team of talented individuals, with a focus on building sustained long-term growth, and a fantastic place to work. Surrounded by individuals of exceptional ability and commitment, you will have the opportunity both to contribute to our continued business success, and to also invest in your own personal development.

At Motive we hire only passionate team orientated people to join our business. Are you one of them?

Position Summary:

As a Research and Development AI Prompt Engineer, you will be at the forefront of creating and enhancing our software products. You will maximize the value of the R&D team’s delivery in research, design, prototyping, and development of new features and solutions. In this role, you will focus on developing, optimizing, and fine-tuning AI prompts for various natural language processing (NLP) and generative AI systems. You will work closely with software engineers to improve model outputs, refine AI understanding, and ensure the quality and accuracy of generated content.

As an AI Prompt Engineer, you’ll play a key role in creating effective and efficient prompts that maximize the performance of AI models, particularly those focused on tasks such as anomaly detection, prediction, question answering, summarization, and more.

Main Responsibility Areas:

• Prompt Design and Optimization
• Develop, test, and optimize natural language prompts for a variety of tasks, ensuring that AI models produce accurate, contextually relevant, and high-quality responses
• Experiment with different prompt engineering techniques, strategies, and styles to improve AI model outputs in various scenarios (e.g., anomaly detection, chatbot interactions, code generation, etc.)
• Analyze and refine existing prompts to ensure the desired AI model behavior
• AI Model Fine-tuning
• Collaborate with R&D and Professional Services software engineers to fine-tune pre-trained models using custom prompts for specific business requirements or user needs.
• Conduct prompt-based testing and validation to assess model performance and quality.
• Develop feedback loops to iteratively improve prompt designs based on model output quality.
• Performance Optimization: Analyze AI model outputs and fine tune prompts to improve accuracy and performance.
• Work closely with R&D software engineers to integrate prompt-engineered models into production systems and applications.
• Partner with product managers and UX/UI designers to understand user needs and ensure that AI-generated content aligns with user expectations and business goals.
• Document prompt engineering strategies, guidelines, and best practices.
• Maintain detailed records of model performance metrics and improvements over time.
• Provide regular updates to stakeholders on prompt optimization results and model performance.
• Stay up-to-date with the latest trends and techniques in AI, NLP, and prompt engineering.
• Create prototypes and proof-of-concept models to demonstrate the feasibility and potential of new ideas.

Key Skills & Competencies:

• Bachelor’s or Master’s degree in Computer Science, Software Engineering, Linguistics, AI, Data Science, or a related field. Advanced degrees and relevant certifications are a plus.
• Strong understanding of natural language processing (NLP) techniques and machine learning models (e.g., GPT, BERT, T5).
• Experience with AI prompt engineering, fine-tuning, and content generation tasks.
• Familiarity with large-scale pre-trained models, including transformers and generative models.
• Proficiency in programming languages such as Python, with a focus on libraries like Hugging Face, TensorFlow, PyTorch, or OpenAI’s API.
• Troubleshooting skills.
• Familiarity with AI platforms and cloud computing services (e.g., AWS, GCP, Azure).
• Expertise in Atlassian Jira and Confluence tools as well as Microsoft SharePoint
• Excellent verbal and written communication skills. Ability to articulate technical concepts to both technical and non-technical stakeholders.
• Ability to work effectively in a collaborative team environment. Strong interpersonal skills and a proactive attitude.
• Ability to quickly learn and apply new technologies. Flexibility to adapt to changing priorities and project requirements.

Work Experience Requirements:

• Experience working with generative models such as GPT-3/4, BERT, or T5.
• Familiarity with conversational AI, chatbots, and interactive AI systems.
• Experience with data labeling, model evaluation, and data annotation.
• A strong portfolio showcasing previous work in prompt design or AI-driven NLP systems.
• Knowledge of AI ethics, bias mitigation, and content moderation techniques.

Limitations and Disclaimer

The above job description is meant to describe the general nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their manager.