AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. An Order Support Specialist plays a critical role in Aheads Opportunity to Cash process. They will be responsible for tracking the status of orders with our vendors and distributors and gathering critical information for our customers regarding delivery of procured goods. An OSS will work with Aheads Client Operation Specialis and Procurement and Logistics specialists to update, escalate and inform sales, finance and the customer with information such as shipping details, tracking information, and Proof of Deliveries. This information will be accessed through various vendor portals and tracking tools and email inquiries. The information will then need to be populated into specific objects and fields in SFDC. Duties/Responsibilities: Operations Track shipments and update SFDC Maintain good working relationships with our vendor partners and internal customers Deals with sales issues as they arise Interact with sales reps, client operations specialist and P&L Specialist to answer questions Respond to inquires from finance using shared reports, SFDC Chatter and email Identify and suggest opportunities to improve efficiencies Assist team members with special projects as needed Education and Experience Associates or Bachelors degree preferred in Business Administration or other related area (Accounting, Communications, Finance, etc.) Entry level or a few years of experience of Operations, Sales Administration, Finance or Sales Support in the Technology industry. Knowledge, Skills, Abilities Effective verbal and written communication Independent, self-starter, effective team player Organizational and Time Management skills Positive attitude Strong trouble shooting & problem solving skills Salesforce.com experience Office 365 proficiency Experience in a fast-paced sales and technology environment Work effectively and efficiently under pressure; Proven ability to meet difficult deadlines especially during peak, fast paced periods Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (OTE) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. AHEAD is searching for an Automation Engineer to be a part of our Managed Services team. This individual will provide DevOps functions supporting our growing Managed Services business.This individual will develop automated solutions, implement CI/CD processes, ensure security and compliance, and collaborate with internal teams.The automation engineer must have a strong technical background, analytical skills, and excellent collaboration skills.The ideal candidate will have experience with infrastructure as code, containerization, and orchestration technologies. Roles & Responsibilities: Partner with internal teams to identify and prioritize automation opportunities Develop tools to automate the standup of Elastic Observability for customers and provide ongoinglifecycle management of the platform Develop internal automation tools and applications to reduce upgrade times Develop applications for new customer onboardings to improve accuracy and time to go-live Partner with other teams to integrate automation functions with ServiceNow Implement and maintain CI/CD processes to ensure that changes are tested, approved, and deployed in an automated and secure manner Work with security and compliance teams to implement security and compliance controls and ensure that they are being followed Create and maintain technical documentation. Serve as a subject matter expert and escalation point for automation technologies Communicate with customers and internal team with transparency Complete training and certification as assigned to further skills and knowledge Qualifications: A college degree or equivalent in Information Systems or related field. Unique education, specialized experience, skills, knowledge, training, or certification may be substituted for education. Minimum of 5 years of related experience. Managed services or consulting experience required Experience with Scrum methodologies and ability to lead Scrum sessions to optimize software release testing and deployment efforts. Experience with databases (e.g.MySQL, ElasticSearch, etc.) Experience usings release/DevOps Tools (e.g.Jenkins, Artifactory, SonarQube, etc.) Experience with source control tools and methods (Git) Experience with infrastructureas code tools (e.g.Terraform, Ansible) Experience with performance monitoring tools (e.g.Elastic, LogicMonitor, SolarWinds, etc. Strong scripting skills (e.g. Bash, Python) Experience integrating tools with ServiceNow Experience with Linux and Windows operating systems Basic knowledge of enterprise IT systems including Windows, Active Directory, DHCP/DNS, routers/switches, firewalls, storage, compute, virtualization Excellent written and verbal interpersonal skills and ability to build and maintain collaborative and positive working relationships at all levels. Understanding of general IT security principles and how to ingrain security best practices in the development lifecycle Self-motivated with the ability to work in a fast-paced environment Excellent problem-solving and troubleshooting skills Demonstrated commitment to continuous learning and personal development. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (OTE) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. The System Verification Engineer II is responsible for creating automated configuration and test scripts that enhance the efficiency, reliability, and performance of products flowing through AHEADs integration facility. Automation will be created for various hardware, including but not limited to, server systems, Edge AI devices, virtualization equipment, storage devices, and both wired and wireless networking equipment. The role will work closely with other departments such as, sales, product engineering, production, and operational technology to design, implement, and execute comprehensive test plans for various hardware components. We are looking for an autonomous problem solver that is focused on creating raving fans through excellent work. Key Responsibilities Interact with other department leaders on issue resolution and process improvements Be an active role on the System Verification Engineering Team. Collaborate with cross-functional teams to understand system requirements and design test plans accordingly. Develop and maintain software tests for system verification, including functional testing, data harvest scripts, integration testing, and performance testing. Drive development of Forge architecture through feature enhancements and additions. Document test procedures to ensure comprehensive test coverage and traceability. Manage tickets for the team ensuring prompt response times Assist with creation/updating/training of ISO processes and procedures Executing verification services (including but not limited to) a. Performance testing b. Compatibility testing c. Software Image creation and deployment Skills Required BS in Computer Engineering, Computer Science, Software Engineering or related field experience 5+ years of related experience. Proven experience in developing in Python, Bash & PowerShell for system verification. Proficiency in Windows/Linux/Unix operating systems. Strong understanding of software development lifecycle and testing methodologies. Experience with version control systems such as Git. Knowledgeable about testing computer components Excellent problem-solving skills and attention to detail. Effective communication and collaboration skills. Ability to work independently and in a team environment. Preferred Qualifications Experience with continuous integration/continuous deployment (CI/CD) pipelines. Familiarity with configuration management tools such as Ansible or RedFish. Knowledge of networking protocols and technologies such as Cisco, Fortinet, Palo Alto, etc. o Cisco certifications a plus In-depth computer component knowledge Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (OTE) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. The Senior Network Engineer is responsible for the day-to-day handling of escalations related to incidents, projects or requests of our managed services customer's environments.Our Senior Network Engineers are a valued member of the Managed Services Infrastructure Practice Network and Voice Services team responsible for providing subject matter expertise incident management, service request management, and change management infrastructure support for all Managed Services customers. Responsibilities: Manage and maintain customer Network infrastructure Communicate, internally and externally, the status of the incident ticket/service request directly with the customer or broadcast to a larger audience as defined per SLA. Possess the ability to track time worked with a degree of accuracy Perform baseline network administration including, but not limited to MACDs related to firewall, routing, switching, IPSEC, VPCs, SD-WAN, Load Balancer, Authentication servers (ISE TACACS+, SAML) solutions Must possess a working knowledge of APIC / ACI Lead technical troubleshooting of critical network outages. Perform baseline administration of Amazon Web Services VPCs, CIDR management similar Microsoft Azure Technologies, GPC Perform incident management on wide variety of issues impacting Network infrastructure or that are result of failure in its operation Performs adds, moves, and changes on Network infrastructure within expected SLAs Execute Network routine and emergency infrastructure maintenance processes as required by customer Perform troubleshooting with carriers and vendors regarding network hardware and circuit issues, order and coordinate RMA of devices remotely Actively contribute to the configuration, layout and performance tuning of the managed Network and Collaboration infrastructure Build and maintain documentation for customer Network infrastructure Perform periodic review of customer Network infrastructure, completing documentation and implementation of continuous improvement opportunities Provide support and cross-training to team members on managed solutions to ensure resilient support model Manage service requests ensuring adherence to SLAs Assist with cross training of other Tier 2 team members as needed Other duties as assigned Qualifications: 12+ years of experience with operational administration of Network Infrastructure 9+ years working with monitoring platforms; LogicMonitor a plus 6+ years of experience with operational administration of Cisco Infrastructure 6+ years of experience with operational administration of Palo Alto Infrastructure 4+ years of experience with operational administration of NetScaler Infrastructure Experience with GlobalProtect, AnyConnect, FortiClient Advanced experience with Cisco ISE, BGP/EIGRP/OSPF, FMC + FTD/ASA Background with enterprise Routing and Switching technologies Knowledge and experience with Layer 2 and Layer 3 protocols Experience with more than two enterprise LAN, SD-WAN and WAN topologies Strong background with operational administration of Network Management Systems and IPAM Excellent leadership and mentoring skills High level problem-solving and communication skills Strong oral and written communications skills Bachelors Degree or Equivalent Experience CCIE R&S or Security, PCNSE or equivalent level certification desired. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (OTE) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. Job Summary: Facilitate placement of customer orders with our vendors. Duties/Responsibilities 3+ years of hands on experience with P2P process. Place all orders in Procurement Queue Report by end of day every day Follow up on order confirmations Respond to email queries in a timely manner Place orders with correct vendor teams Confirm vendor/customer billing schedules Order on correct vendor accounts Confirm correct purchase path was used or verify exceptions Verify order ahead of customer authorization exceptions Create contracts in salesforce for renewals and software orders Work with the order management team on escalation issues for order completion/shipping Other job duties as assigned Education and Experience Minimum Required HS diploma Preferred AA or higher Knowledge, Skills, Abilities Microsoft office Salesforce and/or Netsuite preferred Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (OTE) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. AHEAD is currently seeking a System Engineer to join the Cloud Services team. The successful candidate should have a several years in a system engineering role, with hands on experience working with various datacenter and enterprise level technologies and applications. Must be flexible in technology exposure and willing to stretch beyond what they currently know.The ideal candidate will need to possess exceptional team player skills, while also being self-motivated and driven to consistently deliver outstanding customer support. Additionally, the selected candidate will have demonstrated experience with troubleshooting production problems as well as implementing, upgrading and maintaining enterprise level systems and services. Responsibilities: Act as technical interface to CDI Clients to facilitate effective delivery of Datacenter and Cloud related services Datacenter & Collocation Management Infrastructure-as-a-Service Backup-as-a-Service Disaster Recovery-as-a-Service Design, implement, troubleshoot, analyze, and maintain internal and external customer environments. Create, request, and present technical specifications and requirements. Perform hardware and software installations, upgrades and maintenance. Participate in after-hours maintenance and on-call rotation. Identify, research, and resolve technical problems. Support Level 2 and Level 3 Engineers for problems identified with systems and network, and act as an escalation point for Managed Services support technicians. Standard system administration duties including equipment installation, System/Application install and patch management, log analysis, etc. Interface with third party vendors as liaison between client and vendor. Utilize superior customer service skills to provide first level interface for CDI clients. Plan and implement system automation to improve service efficiency and consistency. Create thorough documentation records of design specifications and instructional manuals as necessary to enable Managed Services personnel to be effective in understanding and managing client delivered services. Collaborates with other professionals to ensure high quality deliverables within organization guidelines, policies, and procedures. Engages in continuous learning to stay abreast on new and emerging technologies. Qualifications: 10-14 years of prior IT experience; prior experience working for a service provider a plus Prior customer service experience Working experience with one or more infrastructure monitoring, alerting, and ticketing platforms Working experience managing & implementing virtualization technologies - vSphere, Hyper-V, Prism Working experience managing & implementing network virtualization technologies NSX-T preferred. Experience working with dynamic Routing protocols such as BGP/OSPF/ISIS/EIGRP Working knowledge of service provider networking including various MPLS technologies such as SR/LDP/RSVP-TE Experience with various firewalls including Cisco ASA/FTD, Palo Alto Networks, and FortiGate Knowledge of Provider edge networking configurations and requirements a plus Experience working in a service provider NOC supporting multiple customers Working experience of basic Linux administration such as managing file permissions, adding users, or setting up basic services Team player with excellent communication skills and the ability to manage assignments independently Nurturing personality and the desire to help in the development and mentoring of level 1 technicians Ability to achieve successful outcomes in handling difficult situations and to work with various customers and management levels Analytical and troubleshooting skills Ability to work in a fast-paced environment Shows initiative and acts independently to resolve problems Ability to manage multiple priorities and follow through on projects to completion Works effectively both as a team member and independently Effectively utilizes tools to resolve issues and escalates appropriately Proficient in documentation creation leveraging Microsoft Visio & Office. Ability to work independently, prioritizes existing projects, and proactively determine areas requiring additional attention, monitoring, or maintenance Excellent written, communication, and problem-solving skills are a must Experience with VMware vCloud Director a plus Experience with Zerto Virtual Replication a plus Experience with Public Clouds (AWS/Azure) a plus Experience with Automation/Orchestration/scripting (ansible/python/PowerShell) a plus CCNP Service Provider VMware vSphere Certifications a plus Azure/Amazon Certifications a plu Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (OTE) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. AHEAD is seeking a self-motivated Critical Incident Manager with deep customer service and service delivery skills to join our Managed Services group. In this role, the Incident Manager is part of a team responsible for managing high severity incidents. The ideal candidate is one who can take charge in high stress situations and provide direction to Managed Service technical teams to drive expeditious resolution of incidents. This role is also responsible for RCA and Problem Management support for AMS. We are looking for a natural leader with proven knowledge of incident management frameworks and the ability to communicate clearly, confidently, and effectively to technical teams and our customers. Responsibilities: Responsible for communication, leadership, and management of all high severity major incident situations. Manage Client Major Technology Incidents from identification through closure / RCA process. This includes but is not limited to: Team Assembly Internal, Client and 3rd Parties Root Cause Analysis and Identification Remediation Testing and Validation Status and Communications Postmortem / Problem Management Responding to a reported service incident, identifying the cause, and initiating the incident management process. Prioritizing incidents according to their urgency and influence on the business. Producing documents that outline incident protocols such as how to handle cybersecurity threats or how to correct server failures. Collaborating with the incident management team to ensure that all protocols are diligently followed. Logging all incidents and their resolution to see if there are recurring malfunctions. Continuously improving the incident management process as required to ensure its effectiveness. Communicating with senior management (internal) on critical issues. Communicating with key client stakeholders on the status and timeline of the critical event. Managing the incident team members by re-assigning workloads and re-scheduling non-urgent tasks. Manage the creation of performance/dashboards to report on major incident and problem ticket metrics. Training additional incident managers as needed. Participate in a 24x7 on call rotation for critical incidents after regular business hours. Required Certifications: Microsoft Certified Professional (MCP) Higher certifications such as CCNA or MCSE Qualifications: College degree in information technology, engineering or a related field and/or equivalent experience. Minimum of 7+ years experience in IT, Managed Services and/or ITSM Operations. Minimum 3 years experience managing major incidents in complex environments. Experience working in an ITIL environment; ITIL v4 Foundations Certification preferred. Proficient knowledge of ITSM tools and systems; ServiceNow experience preferred. Full familiarity with ITSM knowledge base maintenance and process documentation. High level of oral and written communication skills to communicate effectively with all stakeholders. High level of IT service delivery and customer service skills. Proficient at organizing documents and prioritizing work. Ability to think and act both strategically and tactically. Self-motivated; ability to work under minimal supervision. Excellent managerial skills and ability to collaborate with team members. Ability to analyze a high volume of technical data and work in a fast-paced environment. Strong problem solving, analytical, and time management skills. Success Characteristics: Must be able to see the big picture, manage all the moving pieces, know whats been tried and whats still on the radar, and plan for and manage next steps. Take command of incidents by setting up or taking over a cross-functional technical bridge call, comprised of internal and external partners. Ensure that the customers have a deep understanding of the issue, the action plan and the path to resolution. Ensure that each participant understands the incident management process and their role in that process. Set clear incident resolution objectives (exit criteria) and timings. Provide direction and time management to keep the resolution effort on track and moving forward. Successful experience with and affinity for small to large size business environments. Ability to adapt and thrive in a dynamic work environment. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (OTE) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. As a ServiceNow Senior Technical Consultant, you will utilize your extensive ServiceNow knowledge and experience to design, develop and deploy solutions utilizing the ServiceNow platform. You will work with a collaborative team leading, mentoring and ensuring development efforts are well documented and delivered with quality. You will work with customer service owners, process owners and various service delivery groups and participate in demos and meetings in a professional and courteous manner. The ServiceNow Senior Technical Consultant is a highly experienced subject matter expert on the ServiceNow platform with strong experience designing, developing and deploying integrations with external third party tools. Responsibilities Participate on project teams to deploy solutions on the ServiceNow platform Lead a team of technical delivery resources Lead development and testing activities on ServiceNow Lead in the architecture and design of complex solutions Lead the creation of written deliverables Lead client demos and working sessions Lead integration design sessions and deployment Participate as technical expert in client workshops Influence direct team members and external customers regarding policies, best practices and procedures Mentor junior staff and support project leadership Obtain and maintain certifications with associated qualifications Qualifications Certification(s) in ServiceNow ITAM,CAD, Service Mapping, and/or Event Management. Subject matter expert on the ServiceNow platform Expert level development skills on the ServiceNow platform Mastery in at least one ServiceNow suite Strong skills integrating ServiceNow with third party tools Utilize HAM Pro, SAM Pro and other ITAM modules effectively to optimize IT Infrastructure. Strong presentation skills Strong project and situational awareness Strong communication skills Strong attention to detail Self-starter Expectations Recognized subject matter expert in professional discipline Depth of knowledge and experience enables contribution in a more complex/critical environment Provide measurable input into new products, processes, standards, and / or plans Coordinate cross-practice and contribute to cross-practice deliverables to defined standards Demonstrate deep expertise across at least one technology Able to architect and lead deployment of moderately complex solution Communicate with external customers, which may include senior management, on matters that require explanation, interpretation, and / or advising Participate in presales activities including scoping and positioning Identify new client opportunities inside of the practice and engages pre-sales to begin new campaigns within the practice Able to communicate beyond tactics and technology and can help customers management set strategic direction A reliable resource for marketing on thought leadership pieces for their practice Begin speaking at industry conferences Contribute to more complex workshops and understand how their area of expertise fits into our stitching message Drive scoping, planning, and methodology for critical projects Work on complex issues Contribute to development of innovative and high impact solutions for complex client programs Provide measurable input into new products, processes, standards, and / or plans Work to influence direct team members, broader internal team, and external customers, possibly including senior management, to agree and accept new concepts, practices, and approaches Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (OTE) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. Responsibilities Serve asapoint of contact for users seeking technical assistance, both in-person as well as remotely Process and respond to incoming tickets to ensure courteous, timely, and effective resolution of incidents and requests Troubleshoot and determine best solutions, providing accurate, thorough, and clear communication to users Escalate unresolved issues to the appropriate level of the IT Operations team Properly record incident actions and follow-up details into the IT ticketing system Provide troubleshooting and technical support for Windows and macOS laptops Provide troubleshooting and technical support forMicrosoft 365desktop and web applications Provide troubleshooting and technical support for cloud applications andproductivity tools Provide on-site support for office technology, such as copiers, printers, wireless, Audio/Video Conferencing, phones, etc. Assist with on-site troubleshooting and maintenance of office technology and infrastructure projects under the direction of the IT Operations team Assist with the creation of user accounts and setting up new users Assist with password resets, multi-factor authentication, and user account management Create and maintain user-facing knowledge management documentation on procedures, solutions, and how-to guides Qualificiations Must have experience with AI/ML or hold a certification related to AI. 12+ years in a desktop supportand leadership role. Proficient technical support skills withMicrosoft365,laptophardware(Windows 10, macOS)iOS and Android devices Experience with ServiceNow or JIRA. Prior exposure to remote support tools such as Bomgar Experience with Mobile Device Managementtools, such asIntune,and endpoint security tools, such as Carbon Black Capable of supporting VOIP, teleconferencing systems, andcommunications tools such asWebexor Microsoft Teams Ability to troubleshoot and support infrastructure such as wireless, multi-function copiers, AV, and networking (TCP/IP, DNS, etc.) Technical troubleshooting and problem-solving capabilities Organized and able to shift tasks as priorities evolve Team-oriented collaborator willing to share knowledge and experience Solid communicator with the ability to provide professional documentation Education Bachelors Degree Technical Certifications encouraged (Comp TIA A+, MCSE, etc.) Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (OTE) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.

As a Senior Technical Consultant, you will utilize your extensive knowledge and experience to design, develop and deploy solutions for an array of technologies. You will work with a collaborative team leading, mentoring and ensuring development efforts are well documented and delivered with quality. A Senior Technical Consultant a highly experienced field professional, who combines a breadth of knowledge across open-source and cloud technologies with a proven track record of delivery. They are expected to lead engagements and exhibit a high degree of commercial awareness along with mature communication skills. TheSenior Technical Consultant is a highly experienced in designing, developing and deploying integration solutions with external third party tools. You will work with customer service owners, process owners and various service delivery groups and participate in customer engagements, demonstrations and meetings in a professional and courteous manner Roles and Responsibilities Participate on project teams to deploy solutions across open-source and cloud technologies. Ability to architect open-source and cloud related technology solutions involving such challenges as storage, messaging, streaming, analysis, scalability, development operations and security Participate in pre-sales cycle as technical expert including assisting Sales, System Engineers and Professional Services teams to drive open-source and cloud technologies adoption andmaturation Provide thought leadership to Ahead and our customers Lead customer requirements and design to achieve customers business goals Communicate with customers, which may include top management, on matters that require explanation, interpretation, and / or advising Lead a team of technical delivery resources Lead development and testing activities Lead in the architecture and design of complex solutions Lead the creation of written deliverables Lead client demos and working sessions Lead integration design sessions and deployment Participate as technical expert in client workshops Influence direct team members and external customers regarding policies, best practices and procedures Achieve high team standards. Contributes to the refinement of methodology and best practices to establish quality and effectiveness Understands performance, scaling and functional characteristics of software technologies Mentor junior staff and support project leadership Obtain and maintain certifications with associated qualifications Qualifications Customer facing role for min. of 5+ years 5+ years designing, securing and deploying large-scale applications and solutions Experience with one of the major cloud vendor environments (development, access, migration) 5+ years' experience in DotNet core and React Effectively communicate with, and present to all levels of the organization Subject matter expert in at least one open-source and cloud technology. Architect level development skills in Dotnet. Architect level development skills in at least one messaging protocol (ex. Kafka, RabbitMQ, JMS, etc.) Strong skills integrating third party tools and solutions Strong project and situational awareness Strong attention to detail Self-starter Expectations Recognized subject matter expert in professional discipline Depth of knowledge and experience enables contribution in a more complex/critical environment Provide measurable input into new products, processes, standards, and / or plans Author and coordinate technical documentation and knowledge based articles Coordinate cross-practice and contribute to cross-practice deliverables to defined standards Ability to understand open-source and cloud use-cases, and recommend standard design patterns commonly used in such solutions (best practices) Demonstrate deep expertise across at least one open-source and/or cloud technology Able to architect and lead deployment of moderately complex solution Communicate with external customers, which may include senior management, on matters that require explanation, interpretation, and / or advising Ability to understand and translate customer requirements into technical requirements Establishes strong, long term professional relationships with team members across Sales, Pre-Sales and Post-Sales Participate in presales activities including scoping and positioning Identify new client opportunities inside of the practice and engages pre-sales to begin new campaigns within the practice Able to communicate beyond tactics and technology and can help customers management set strategic direction A reliable resource for marketing on thought leadership pieces for their practice Begin speaking at industry conferences Contribute to more complex workshops and understand how their area of expertise fits into our stitching message Drive scoping, planning, and methodology for critical projects Initiate and participate in authoring PCR requests when additional work is being requested Contribute to development of innovative and high impact solutions for complex client programs Provide measurable input into new products, processes, standards, and / or plans Work to influence direct team members, broader internal team, and external customers, possibly including senior management, to agree and accept new concepts, practices, and approaches Culture.

We are looking for talented, creative, and proactive individuals who are passionate about solving complex business problems and contributing to the next generation of modern applications. Our goal is to help our customers understand the connections between application performance, user experience, and business outcomes, thereby creating exceptional customer experiences. Join us in shaping the future of Observability Engineering within our Intelligent Operations team with innovative data and integration solutions tools. Experience Minimum 6+ years of hands-on experience with Application Performance Management tools such as Datadog, New Relic, AppDynamics, Dynatrace, Splunk ITSI, Honeycomb, Chronosphere, Riverbed Aternity/Alluvio, ExtraHop, & Logic Monitor. Hands-on experience with cloud-native, open-source solutions like Prometheus, Grafana, ELK stack/Elastic.io, OpenTelemetry (OTEL), Experience with public cloud solutions like AWS CloudWatch, Azure App Insights, etc. Strong understanding of network & system management solutions, distributed systems, networking, and database technologies. Operational background and familiarity with ITIL , ITSM, SRE, or DevOps best practices and principles. Excellent problem-solving skills, organizational, project management, and communication skills. Eagerness to collaborate, contribute to team success, and a continuous learning mindset. Experience with containerization and orchestration technologies like Docker and Kubernetes. Broad background in software engineering with, at a minimum, generalist-level expertise in programming languages such as Python, Java, Go, .NET, NodeJS, Ruby, and PHP. Familiarity with microservices architecture, service mesh technologies, and end-user technologies (iOS, Android, JavaScript, HTML5). Knowledge of configuration management tools such as Terraform and Ansible Roles and Responsibilities Implement and maintain cutting-edge Observability solutions utilizing tools like New Relic, Datadog, AppDynamics, or Dynatrace for our large-scale enterprise customers. Develop and maintain systems for effective monitoring, logging, and tracing, ensuring scalability and reliability. Collaborate with cross-functional teams, including software engineers, product managers, and data scientists, to build resilient systems. Integrate observability practices into different engineering workflows and lead the adoption, optimization, and integration of products within the customers business infrastructure. Create custom dashboards, set up alerts, and develop AIOps rules, ensuring effective tracking against goals/KPIs. Provide technical support in post-sales processes, including installation, deployment, training, technical check-ups, and escalation management. Identify performance bottlenecks and anomalous system behavior and resolve root causes of service issues. Stay updated with the latest trends in observability, logging, monitoring, and cloud technologies and introduce innovative solutions and best practices. Participate in strategic technology planning, focusing on scalability, cost-effectiveness, and risk management in observability infrastructure. Document observability systems and processes comprehensively and prepare reports for management on system performance and reliability. Utilize Infrastructure as Code (IaC) principles for efficient infrastructure provisioning and management.

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. We are seeking a highly skilled Senior Network Security Engineer with expertise in Palo Alto Prisma Access and Cisco Identity Services Engine (ISE). The ideal candidate will be responsible for designing, implementing, and optimizing network security solutions to protect enterprise environments. This role requires deep technical knowledge of network security frameworks, Zero Trust principles, and cloud-based security models. Responsibilities: Ability to communicate and execute architecture strategy & approach in clear, concise, and understandable terms to client senior management and other client stakeholders. Ability to implement design architecture objectives that align with client demand & business goals. Design, deploy, and optimize Palo Alto Prisma Access solutions for secure remote access. Implement and manage Cisco ISE to enforce network access control policies. Develop and maintain Zero Trust Network Access (ZTNA) strategies across hybrid environments. Integrate Prisma Access with SD-WAN, cloud platforms (AWS, Azure, GCP), and on-premises infrastructure. Design, configure, and troubleshoot Cisco ISE for 802.1X authentication, TACACS+, and RADIUS. Define and enforce security policies, segmentation strategies, and threat prevention techniques. Provide technical leadership, mentoring, and documentation for internal teams. Excellent communication, presentation, and documentation skills Demonstrated ability to deliver multiple IT projects on time and within budget Qualifications 5+ years of experience in network security engineering or a related field. Expertise in Palo Alto Prisma Access and Cisco ISE deployments and configurations. Strong knowledge of network security protocols, VPNs, firewalls, and identity-based access controls. Hands-on experience with Zero Trust architectures and Secure Access Service Edge (SASE). Proficiency in troubleshooting network security issues using packet capture and log analysis tools. Experience integrating network security solutions with cloud environments and authentication systems. Previous consulting experience required. Preferred Qualifications: Palo Alto PCNSE and Cisco CCNP Security or CCIE Security certifications. Experience with automation and scripting tools such as Python, Ansible, or Terraform. Strong documentation and communication skills for cross-team collaboration. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (OTE) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. The Senior Power Platform Consultant will be responsible for designing, deploying, and maintaining innovative software systems to solve complex business problems. This role involves engaging in all stages of the software development life cycle, collaborating with end users, and ensuring the delivery of high-quality solutions. The ideal candidate will uphold the Companys values of passion, quality, teamwork, and integrity, while staying current with technological trends and contributing new ideas to the team. This position also includes leading projects, managing tasks, and supporting the entire software base to maintain operational excellence. Key Responsibilities Technology Awareness Stay current with the latest technologies and trends, contributing new ideas and concepts to the team. Project Leadership Lead projects, ensuring all team members are aligned with project goals and deliverables, and facilitate effective communication and collaboration within the team. Development Life Cycle Engage in all stages of the development life cycleanalysis, implementation, integration, testing, debugging, and support. Code Review Participate in regular code reviews, offering suggestions and improvements. Quality and Timeliness Ensure the quality and timely delivery of projects, adhering to budgets and deadlines. User Collaboration Work directly with end users from design to release and support phases, gathering project requirements and understanding business problems. Software Maintenance Support and maintain the entire software base, addressing issues and bug reports promptly. Decision Making Actively participate in feature and program discussions, balancing technical risks with project costs and deadlines. Estimates and Milestones Help provide project milestones and deadlines and recommend actions to keep projects on track. Educational Qualification Minimum Required 3+ years of experience in power platform development. Preferred 5+ years of experience in software development. Microsoft CertifiedPower Platform Fundamentals - PL-900 (Preferred) Microsoft CertifiedPower Platform Developer Associate - PL-400 (Preferred) Microsoft CertifiedPower Platform Solution Architect Expert - PL-600 (Preferred) Skills Required Competency Areas: Microsoft Power Platform tools (Power Apps, Power Automate, Power BI, and Dataverse Development Methodologies: Knowledge of standard concepts, practices, and procedures of Agile development. Adaptability: Strong ability to pick up and learn new languages and technologies quickly. Problem-Solving: Excellent analytical and problem-solving skills. Project Management: Ability to manage project tasks, set milestones, and meet deadlines. Collaboration: Strong teamwork and interpersonal skills, with the ability to work directly with end users and cross-functional teams. Communication: Effective verbal and written communication skills. Attention to Detail: High attention to detail and a commitment to quality. Code Review: Experience in participating in and conducting code reviews. Technical Leadership: Ability to lead projects and guide team members. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (OTE) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. Requirements: Proficient with Active Directory and related concepts Familiar with access control methods (RBAC/ABAC) Working knowledge of identity lifecycle management processes and challenges Hands-on experience with cybersecurity tools that function in the following spacesPAM / PIM / IAM, DLP, SOAR (XSIAM), Microsoft Security, AWS Security, Red Teaming / AppSec, Isolated Recovery Environments (IREs) Experience with identity federation and SSO solutions PAM experience or familiarity with specific vendor tools Able to speak to PAM best practices Understanding of the principle of least privilege, separation of duties Experience with REST API and app integration Experience configuring, guiding, or overseeing access review and certification, role management Past participation in identity steering committee Understanding of PIM, JIT, conditional access Familiarity with US compliance and regulatory frameworks that inform identity requirements Qualifications: 6+ years of working knowledge of one or more Identity-Based Security SolutionsOkta, Sailpoint, Delinea, BeyondTrust, CyberArk, etc. Any of the following preferred but not required Security+, CISSP, any vendor-specific certifications related to Identity products Willingness to travel to support client projects and shadowing opportunities (50+ % of the time) Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (OTE) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.

Serving as a technical thought leader and SME for our ecosystem of partners, customers, and service providers in the realm of Modern Apps & Platform Engineering, the Technical Consultant works as part of the consulting team to lead the development, design, implementation and engagement leader of client solutions. Technical Consultants mentor and provide direction to engineers on a project by project basis and within the broader organization as it relates to internal initiatives and indirect project support. Roles and Responsibilities Designs and Implements complex, mission-critical transformational enterprise grade technical solutions for clients. Develops high quality deliverables and presentations for Client engineering teams and senior leaders. Creates and presents solution designs, options, ideas, and innovations to clients senior leadership teams. Develops and Maintains Technical Roadmaps and Innovation Plans. Develops and Implements CI\CD solutions. Establishes project estimates and plans, identifies risks and mitigations, oversees development and delivery of technical solutions. Mentor and support project teammates Qualifications 3+ years of IT experience and 2+ years of Cloud, Active Directory, windows/Linux, Digital Transformation experience. Multiple certifications such as AWS Solutions Architect Pro, AWS DevOps Engineer Pro, Microsoft Azure Solutions Architect Expert, Azure DevOps Engineer Expert, Terraform Associate, Etc. Hands-on experience designing and implementing Platform core services around Compute, Storage, Networking, Databases, Containers, Security, Identity, etc.

AHEADs Specialist Solutions Engineers are the technical experts that collaborate with our AHEAD account teams to help identify, qualify, and build solutions that support our customers Digital Business transformation. The AHEAD Modern Datacenter Specialist Solutions Engineer (SSE) will be focused on Datacenter technologies, including storage (block & file), compute, virtualization, and data protection . The SSE is considered a subject matter expert in these areas with responsibility for selling and designing complex solutions. The SSE is also considered an organizational thought leader for their specialty area. Responsibilities Active participation in the AHEAD Modern Datacenter SSE team, advisory and delivery teams. Working with the AHEAD partner management team and directly with selected strategic vendors to maintain technical and sales relationships. Be a thought leader within the Solutions Engineering organization, responsible for designing, architecting, and at times consulting for AHEAD clients. Build skills, relationships, and industry credibility across many segments to drive product, services, and consulting sales. Support the sales teams during engagements by providing advice and solutions or proposals optimized to meet customer technical and business requirements. Develop relationships with other Modern Datacenter SSE team members, leaders, and partners in support of sales objectives. Strategize and execute technical sales calls. Complete required pre-sales documentation (configurations, pricing, services, presentations, justifications, etc.) quickly and accurately. Qualify sales opportunities in terms of customer technical requirements, decision-making process, and funding. Present and market the design and value of proposed AHEAD solutions and business justification to customers, prospects, and AHEAD management. Participate in the mentorship of entry-level team members. Possess strong, detailed product/technology/industry knowledge. Knowledge of job-associated software and applications. Qualifications Expertise in Storage (Block & File), Compute, and Virtualization/VMware Cloud Foundation (VCF). Data Protection experience with Dell, Rubrik, Commvault, etc. Familiarity with Cisco UCS, Dell MX, PowerScale, PowerFlex and hyperconverged compute platforms (VxRail, Nutanix, Azure Stack HCI, OpenShift-V). Understanding of Datacenter automation tools like Ansible. Basic knowledge of cloud platforms like AWS and Azure. VMware and Virtualization technology expertise. Vendor experience with Dell, NetApp, Vast Data, Cisco, etc. Professional communication, presentation, analytical, and problem-solving skills Experience working as a technical lead in a pre-sales or sales campaign. Ability to work under critical conditions and influence others to achieve results. Strong interpersonal skills with excellent presentation skills. Must be independent, self-motivated, a self-starter, and possess a good working attitude. Able to work well within a team and partner environment.Customer-focused and results-driven. Other Skills: Innovation Mindset Ability to identify and leverage emerging Datacenter technologies to drive innovative solutions that meet evolving client needs. Automation Expertise Advanced understanding of automation frameworks and scripting to optimize Datacenter operations and reduce manual effort. Problem Solving: Strong analytical skills with a focus on troubleshooting complex Datacenter environments, including storage, compute, and networking issues. Consultative Approach: Ability to engage with clients as a trusted advisor, guiding them through the decision-making process with clear, strategic recommendations. Collaboration Skills: Proven track record of working effectively across teams, including sales, engineering, and vendor partners, to deliver cohesive solutions. Continuous Learning Commitment to staying updated on the latest industry trends, certifications, and best practices related to Datacenter technologies. Security Awareness Knowledge of Datacenter security best practices, ensuring that proposed solutions adhere to compliance and regulatory standards.

AHEADs Specialist Solutions Engineers are the technical experts that collaborate with our AHEAD account teams to help identify, qualify, and build solutions that support our customers Digital Business transformation. The AHEAD Network Specialist Solutions Engineer (SSE) will be focused on Networking technologies. A core tenet and base requirement for this position is mastery of Cisco Route/Switch and/or Datacenter technologies . Outside of this core tenet, our expectation is to attract, recruit and attain resources who have a desire to focus not only on traditional on-premises Cisco solutions, but also to be looking to career, technology and skill advancement by being actively willing to demonstrate skills and ability to learn new technologies including multiple SDN solutions, network security, load balancing, edge / acceleration, and cloud technologies. Understanding that the impetus and impact of Cloud computing is real and should be incorporated into solutions is key. Experience or eagerness to learn about and with network and system / access design with Amazon AWS, Microsoft Azure or other cloud services is a key requirement. The SSE is considered a subject matter expert in these areas with responsibility for selling and designing complex solutions. The SSE is also considered an organizational thought leader for their specialty area. Responsibilities Active participation in the AHEAD Network SSE team, advisory and delivery teams. Working with the AHEAD partner management team and directly with selected strategic vendors to maintain technical and sales relationships. Be a thought leader within the Solutions Engineering organization, responsible for designing, architecting, and at times consulting for AHEAD clients. Build skills, relationships, and industry credibility across many segments to drive product, services, and consulting sales. Support the sales teams during engagements by providing advice and solutions or proposals optimized to meet customer technical and business requirements. Develop relationships with other Network SSE team members, leaders, and partners in support of sales objectives. Strategize and execute technical sales calls. Complete required pre-sales documentation (configurations, pricing, services, presentations, justifications, etc.) quickly and accurately. Qualify sales opportunities in terms of customer technical requirements, decision-making process, and funding. Present and market the design and value of proposed AHEAD solutions and business justification to customers, prospects, and AHEAD management. Participate in the mentorship of entry-level team members. Possess strong, detailed product/technology/industry knowledge. Knowledge of job-associated software and applications. Qualifications Network Infrastructure Experience Cisco certifications are required. ExamplesCCIE, CCNP Cisco Nexus 9K, ACI, 7K, 5K, 2K, 1K Experience with Converged Network Fabrics / Converged Infrastructure Systems. IP Routing Protocols Layer 2 protocols and technologies Cisco Core Datacenter Technologies ACI Network Management MPLS,DMVPN, Multicast Firewalls,VPN, IPSec / L2TP etc. Network Security Other Skills: Innovation Mindset Ability to identify and leverage emerging Datacenter technologies to drive innovative solutions that meet evolving client needs. Automation Expertise: Advanced understanding of automation frameworks and scripting to optimize Datacenter operations and reduce manual effort. Problem Solving: Strong analytical skills with a focus on troubleshooting complex Datacenter environments, including storage, compute, and networking issues. Consultative Approach: Ability to engage with clients as a trusted advisor, guiding them through the decision-making process with clear, strategic recommendations. Collaboration Skills: Proven track record of working effectively across teams, including sales, engineering, and vendor partners, to deliver cohesive solutions. Continuous Learning Commitment to staying updated on the latest industry trends, certifications, and best practices related to Datacenter technologies. Security Awareness Knowledge of Network security best practices, ensuring that proposed solutions adhere to compliance and regulatory standards.

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. As a Storage / Data Protection Senior Technical Consultant, you will utilize your extensive knowledge and experience to design, develop and deploy solutions utilizing Data Center technologies. You will work with a collaborative team leading, mentoring and ensuring development efforts are well documented and delivered with quality. You will work with customer service owners, process owners and various service delivery groups and participate in demos and meetings in a professional and courteous manner. The Storage / Data Protection Senior Technical Consultant is a highly experienced subject matter expert on Data Center technologies with strong experience designing, developing and deploying integrations with external third party tools. There is an expectation of at least 25% travel. Key Responsibilities Perform File and Object Data analysis and Data Migration Perform Block Data Migration from Storage and Server platforms. Participate on project teams to deploy solutions onDell EMC, Rubrik, Cohesity, Commvault, Nutanix, & NetApp Lead a team of technical delivery resources Lead development and testing activities on PowerMax, XtremIO, Unity, Isilon, DataDomain, Avamar,Vxrail, VxFlex, VxBlock, & HyperFlex Lead in the architecture and design of complex solutions Lead the creation of written deliverables Lead client demos and working sessions Lead integration design sessions and deployment Participate as technical expert in client workshops Influence direct team members and external customers regarding policies, best practices and procedures Mentor junior staff and support project leadership Obtain and maintain certifications with associated qualifications Qualifications Subject Matter Expert in File and Object Data analysis and Data Migration Subject Matter Expert in Block Data Migration from Storage and Server platforms. Subject Matter Expert in use of data migration tooling, including Data Dobi, Komprise, and Cirrus Data Solutions. Subject matter expert with PowerMax, XtremIO, Unity, Isilon, DataDomain, Avamar,Vxrail, VxFlex, VxBlock, & HyperFlex Expert level implementation / architect skills with Storage / Data Protection related technologies Mastery in at least one Storage / Data Protection related technology Strong skills integrating with third party tools Strong presentation skills Strong project and situational awareness Strong communication skills Strong attention to detail Self-starter Able to travel of at least 25% Role Expectations Recognized subject matter expert in professional discipline Depth of knowledge and experience enables contribution in a more complex/critical environment Provide measurable input into new products, processes, standards, and / or plans Coordinate cross-practice and contribute to cross-practice deliverables to defined standards Demonstrate deep expertise across at least one technology Able to architect and lead deployment of moderately complex solution Communicate with external customers, which may include senior management, on matters that require explanation, interpretation, and / or advising Participate in presales activities including scoping and positioning Identify new client opportunities inside of the practice and engages pre-sales to begin new campaigns within the practice Able to communicate beyond tactics and technology and can help customers management set strategic direction A reliable resource for marketing on thought leadership pieces for their practice Begin speaking at industry conferences Contribute to more complex workshops and understand how their area of expertise fits into our stitching message Drive scoping, planning, and methodology for critical projects Work on complex issues Contribute to development of innovative and high impact solutions for complex client programs Provide measurable input into new products, processes, standards, and / or plans Work to influence direct team members, broader internal team, and external customers, possibly including senior management, to agree and accept new concepts, practices, and approaches Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (OTE) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. Data Engineer (Internally known as a Sr. Associate Technical Consultant) AHEAD is looking for a Technical Consultant Data Engineer to work closely with our dynamic project teams (both on-site and remotely). This Data Engineer will be responsible for hands-on engineering of Data platforms that support our clients advanced analytics, data science, and other data engineering initiatives. This consultant will build, and support modern data environments that reside in the public cloud or multi-cloud enterprise architectures. The Data Engineer will have responsibility for working on a variety of data projects. This includes orchestrating pipelines using modern Data Engineering tools/architectures as well as design and integration of existing transactional processing systems. As a Data Engineer, you will implement data pipelines to enable analytics and machine learning on rich datasets. Responsibilities: A Data Engineer should be able to build, operationalize and monitor data processing systems Create robust and automated pipelines to ingest and process structured and unstructured data from various source systems into analytical platforms using batch and streaming mechanisms leveraging cloud native toolset Implement custom applications using tools such as Kinesis, Lambda and other cloud native tools as required to address streaming use cases Engineers and supports data structures including but not limited to SQL and NoSQL databases Engineers and maintain ELT processes for loading data lake (Snowflake, Cloud Storage, Hadoop) Leverages the right tools for the right job to deliver testable, maintainable, and modern data solutions Respond to customer/team inquiries and assist in troubleshooting and resolving challenges Works with other scrum team members to estimate and deliver work inside of a sprint Research data questions, identifies root causes, and interacts closely with business users and technical resources Qualifications: 3+ years of professional technical experience 3+ years of hands-on Data Warehousing. 3+ years of experience building highly scalable data solutions using Hadoop, Spark, Databricks, Snowflake 2+ years of programming languages such as Python 3+ years of experience working in cloud environments (Azure) 2 years of experience in Redshift Strong client-facing communication and facilitation skills Key Skills: Python, Azure Cloud, Redshift, NoSQL, Git, ETL/ELT, Spark, Hadoop, Data Warehouse, Data Lake, Data Engineering, Snowflake, SQL/RDBMS, OLAP Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (OTE) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.

Principal Technical Consultant, Platform Engineering Serving as a technical thought leader and SME for our ecosystem of partners, customers, and service providers in the realm of Modern Apps & Platform Engineering, in addition to serving as a leader of other teammates. The Principal Technical Consultant works as part of the consulting team to lead the development, design, implementation, and engagement leader of client solutions. Principal Technical Consultants manage, mentor and delegate to engineers on a project basis, manage and maintain career advancement plans for the team, and within the broader organization as it relates to internal initiatives and indirect project support. This role requires a strategic mindset, strong leadership abilities, and deep technical proficiency across various domains. Responsibilities Ensure projects are delivered on time, at the highest quality standards while exceeding client expectations. Design and implement complex, mission-critical transformational enterprise grade technical solutions for clients. Build and maintain strong client relationships, drive business growth, and identify opportunities for upselling and cross-selling Develop high quality deliverables and presentations for Client engineering teams and senior leaders, this can include both technical documentation and non-technical documentation. Collaborate with clients to understand their technical challenges and develop tailored solutions to address their needs Create and present solution designs, options, ideas, and innovations to clients senior leadership teams. Develop and maintainTechnical Roadmaps and Innovation Plans. Develop and implement CI\CD solutions. Establish project estimates and plans, identify risks and mitigations, oversee development and delivery of technical solutions. Provide mentorship, coaching, and professional development opportunities to team members, empowering them to grow and excel in their roles. Actively lead collaboration within our technical communities Qualifications Experience and ability to jump on a whiteboard in front of a customer to develop a solution to a business / technology goal or challenge. Strong consulting and business acumen 10+ years of IT experience and 5+ years of Cloud, DevOps, Automation, Application Modernization, Digital Transformation experience. Multiple certifications such as AWS Solutions Architect Pro, AWS DevOps Engineer Pro, Microsoft Azure Solutions Architect Expert, Azure DevOps Engineer Expert, Terraform Associate, Etc. Hands-on experience designing and implementing Platform core services around Compute, Storage, Networking, Databases, Containers, Security, Identity, etc. Experience with organizational adoption of transformational initiatives Platform Engineering, DevOps, DevSecOps, Cloud Transformation, Application Modernization Hands-on experience with IaC tools such as Terraform, Ansible, ARM, CloudFormation Experience with using and managing deployment services such as Harness, GitHub, Ansible, Jenkins, etc. Knowledge and usage of branching strategies is required. Hands-on experience in programming with Java, Python or any development language. Excellent written & verbal communication and interpersonal skills. Knowledge of modern cloud-native application design principles, DevSecOps, Infrastructure as Code (IaC), CI\CD Pipelines, Knowledge of enterprise organizations across multiple industries and inner IT functions (e.g. Enterprise Architecture, Operations)