Agency Manager

Purpose of the Job To Manage Agency & Partner Network to ensure maximum efficiencies & productivity & Owns customer experience & Drives Collection and Bad debt deliverables for circle. Key Deliverables Collection efficiency - Ensuring collection efficiency through effective agency management and CRE review mechanism Bad debt Reduction - Ensure Lowest bad debt, with timely collection and recovery from old o/s Agency Management and Process adherence - Ensure high productivity of CLCM Agency management B2B Collxn Cost (Rs Mn) and %waiver reduction - Month on Month performance of Total billing Cost/Cust vs. the Target in AoP will be used for KRA achievement calculation and % waivers reduction Billing related complain reduction Complaints related to billing / No. of unique customer complaining Churn - drives churn through agency manpower Skills Required Prioritization of deliverables and expectations Ability to influence people at all levels internally and among partner management Planning and execution management Crisis Management and contingency planning Ability to review, analyze and understand trends Relationship Management / Negotiation Skills Educational Qualifications Full Time graduate, preferably MBA/ PGDM Work Experience Overall 7-8 years of experience of which at least 3years in the area of customer service management, and governance and process improvement.