Jd Lead and direct the training activities in alignment with the overall functional and organizational strategy, while enforcing company policies and departmental practices. Support the head customer happiness in identifying training and development requirements and filling in training gaps. Coordinate with sub function leads on key skills and development needs for driving functional efficiencies. Responsible for TNI's & TNA's. Responsible to conduct calibration sessions, Reports and Quality Projects. Define and monitor key performance metrics related to customer service quality, including first-contact resolution, response time, and customer satisfaction. Work closely with the operations team to ensure that customer service representatives are well-informed about operational changes and updates. Must know 7QC Tools Must have previous experience in TNI's and TNA's Excellent communication skills (ref:iimjobs.com) Show more Show less

Kra Supervises the daily operations of the email support team and suitably resolves the high level escalations. Providing guidance and support to team members, ensuring timely and accurate responses to customer inquiries, and maintaining high customer satisfaction. Collaborate with the manager to develop support operations strategy, implement process improvements, and monitor performance metrics to achieve departmental goals. Assist the manager in managing the email support team and ensuring smooth operations. Responsible for delivering the key customer KPIs & high level of customer satisfaction. Responsible for personally managing the high level of escalations to the CEO, MD, legal, DGCA portals and other management leaders Provide training and guidance to team members on email handling, customer service skills, and product knowledge. Monitor and evaluate individual and team performance, providing feedback and coaching as necessary. Maintain a thorough understanding of products, services, and company policies to provide accurate and consistent responses to customer inquiries. Analyze email response data and performance metrics to identify areas for improvement and implement appropriate measures. (ref:iimjobs.com) Show more Show less

Sr. Manager - Financial Planning & Analysis - CA Jd Build functional level budgets & control the spends. Develop and continually improve budgeting, financial projections, and operating forecasts. Present the monthly performance on cost & revenue to various units and departments. Implement a business intelligence tool and dashboard reports. Collect & Analyze the trends of key performance indicators (KPIs). Monitor KPIs and identify the cause of any unexpected variances. Competition benchmarking, business model development. Support the AVP FP&A data-driven analysis. SAP Experience and MS Office is Must. Tableau and Dashboards Experience will be Advantage. (ref:iimjobs.com) Show more Show less

Designation : Sr. Manager - Accounts Payable Location : Gurgaon Job Summary The Accounts Payable Senior Manager is responsible for overseeing the entire accounts payable process, ensuring accurate and timely processing of vendor invoices, payments, and financial reporting. This role requires a deep understanding of financial controls, vendor management, and process optimization to drive efficiency and maintain strong relationships with suppliers. The position will also lead and mentor a team, ensuring alignment with organizational goals and compliance with relevant regulations. Required Qualifications Qualified Charted Accountant (CA) 10+ years of progressive experience in accounts payable or finance, with at least 3 years in a managerial role. Strong knowledge of financial controls, accounting principles (INDAS), and ERP systems (SAP). Excellent leadership, communication, and problem-solving skills. Proficiency in Microsoft Office Suite, especially Excel. Strong analytical skills and attention to detail. Ability to work in a fast-paced environment and manage multiple priorities. Strong interpersonal skills with the ability to interact effectively with cross-functional teams. Experience in process automation and AP systems implementation. Knowledge of international payment processes and multi-currency transactions. (ref:iimjobs.com) Show more Show less

Accounts & Finance Head - CA - Manufacturing Kra Achieve Accounting operational objectives by contributing accounting information and recommendations to strategic plan and reviews; preparing and completing action plans for cost reduction and cost control, resolving problems identifying trends, determining system improvement, implementing change. Meets accounting financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Confirm financial status by monitoring revenue and expenses, coordinating the collection, consolidation, and evaluation of financial data, preparing special reports monthly operating Reports (MOR) and Plant performance Report. Maintains accounting controls by defining accounting policies and procedures. Guides other departments by researching and interpreting accounting policy; applying observations and recommendations to operational issues. Suggesting, preparing and implementing systems, policies and procedures to facilitate internal financial controls. Assisting in statutory and internal audits and preparing action plan to resolve the issues/ concerns areas. Handle and avoids legal challenges w.r.t to Excise, Custom and Service Tax, GVAT and CST, Income Tax and enforcing accounting regulations; recommending new procedures. Manpower planning for Accounts Department Team and their Training & Development, Goal setting, performance review, IDP Development & Review, ESS Action Plan implementation and other HR development initiatives as per management planning. (ref:iimjobs.com) Show more Show less

AM Direct Tax - (International and Domestic Tax) As an AM - Tax in our Direct Tax team you'll manage work execution involving all aspects of direct taxes, including international tax. Assist and support the Manager / Senior Manager & Partner on domestic and international tax engagements and initiatives. Drafting of submissions, appeals, etc. to be filed with the respective authorities. Representing clients before the tax authorities like AOs, CIT (A), etc. to liaison and present the case Advising clients on the applicability of relevant tax provisions and corresponding amendments. Preparation of income tax returns, tax audits and other statutory reporting Ensuring smooth and effective communication with client managements Research on tax theory, positions, and precedents and analysis of applicability of the same to specific client needs. Maintain and keep upto date records of internal documents / working papers, submissions, supporting documents, filed forms, etc. Keep up with new tax developments and ensure compliance with local rules and regulations. Preparation of training presentations on recent tax and regulatory Chartered Accountant Strong technical knowledge and well conversant with Direct Tax and International tax Proficient in usage of Excel, PPT and Word & SAP. (ref:iimjobs.com) Show more Show less

Accounts Payable Head Kra Lead and manage the entire Accounts Payable function across multiple business units Ensure timely and accurate processing of invoices, payments, and reconciliations Develop and implement policies, procedures, and controls to ensure efficiency and compliance Build and maintain strong relationships with internal stakeholders and external vendors Drive automation and digital transformation initiatives to enhance AP efficiency Monitor key performance metrics (KPIs) and continuously improve processes Ensure adherence to statutory requirements, audit guidelines, and company policies Manage vendor escalations, dispute resolution, and compliance-related matters Collaborate with procurement, treasury, and accounting teams for smooth operations Lead, mentor, and develop a team of AP professionals to achieve functional excellence Key Requirements CA or MBA (Finance) from a Tier 1 institute (Full-time) Minimum 17 years of relevant experience in large-scale Accounts Payable functions Proven track record of leading AP teams and handling large vendor ecosystems Strong understanding of financial systems, ERP platforms (SAP/Oracle), and automation tools Excellent communication, stakeholder management, and leadership skills (ref:iimjobs.com)

Education - CA/MBA Tier 1/CMA Financial reporting & control Sr. Manager (India Business Experience Required) Work Experience: 8 years of previous work experience in Financial reporting / GL team Key Responsibilities Worked on month-end close activities including journal entries, accruals, and adjustments. Reconciliation and scrutiny of General ledgers. Implement and improve financial reporting systems and processes. Work with AP and AR for process improvement, schedule preparation etc. Preparation and review of profit and loss account and balance sheet schedules and perform variance analysis. Support audits by providing data to auditors, with collaboration within the finance team. Maintain Fixed asset register, end to end from PO to capitalisation along with asset tagging and reconciliations. Monitor quarterly physical verification activities. Key Skills Knowledge of SAP software Analytical and excel skill Familiarity of financial reporting audit checks and analytical tools Internal / External audit (ref:iimjobs.com)

Position - Legal Head Location: Gurgaon Work Mode - WFO Travel Required - On Business Requirements. Qualification - LLB from Tier 1 institute / Tier 2 institute Preferred Industry - From a large IT/ ITES/ Banking / Financial Services / Technology / Software / Infrastructure / Oil & Gas industries. Kra Drafting, reviewing, and negotiating on a broad range of global and domestic complex commercial contracts/transactions across a range of business including digital/IT contracts, financing and leasing agreements, loan documentation, procurement contracts etc. Serve as a legal advisor on business transactions, partnerships, acquisitions etc. Experience in handling complex commercial domestic and global transactions, strategizing, negotiation and concluding deals. To advise across various legal and regulatory issues. Participate in the development of processes, policies, and procedures designed to reduce legal risks. (ref:iimjobs.com)

Commercial finance experience is must Educational Qualification: CA/ MBA finance /CMA Purpose of the Role To ensure profitable business growth through effective cost and working capital management, while maintaining high levels of customer satisfaction. Role Overview The role is responsible for ensuring profitable business growth through effective cost and working capital management while maintaining high customer satisfaction. The role leverages digitization as an enabler to streamline operations and enhance efficiency. Key Responsibilities Sales & Revenue Management Ensure timely adherence to budgeted sales targets through efficient dispatch management (% Adherence). Monitor and enhance Service Value Cost (SVC) effectiveness to improve profitability (RS/Kg). Strategically plan and execute actions to optimize Gross Margin (% Output). Customer Satisfaction & Experience Improve Net Promoter Score (NPS) by enhancing Estimated Time of Dispatch (% Adherence). Digital Transformation Drive Digital Initiatives across the function (Number of Projects). Employee Engagement & Development Working Capital & Financial Efficiency Ensure Overdue Management and optimize accounts receivable (Rs in Cr Output). Reduce Accounts Receivable (AR) Days to enhance cash flow (Number of Days Output). Manage Operating Expenditure (Opex) efficiently (Rs in Cr Output). Compliance & Risk Management Ensure adherence to Legal & Statutory Compliance (Input Adherence). (ref:iimjobs.com)