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ABFRL

A leading fashion and lifestyle company in India with a diverse portfolio of brands across casual wear, premium wear, and more.

78 Job openings at ABFRL
VM Specialist-SCT- EZ

Kolkata

1 - 2 years

INR 4.0 - 7.0 Lacs P.A.

Work from Office

Full Time

Each VM Specialist will be responsible for a set of 2-5 stores depending upon the geography and business The VM Specialist will be responsible for execution of VM priorities and tasks in the stores Every VM will closely work with Store Managers to support business and will report into the Regional VMs

Associate

Ludhiana

0 - 3 years

INR 2.0 - 5.0 Lacs P.A.

Work from Office

Full Time

Associate provide the TC Experience to the customers, and they also have to deal with the visual merchandisers for proper display at the stores maintain the inventory check, and have to report to the Floor manager providing him all the details of the store

Manager Internal Controls & Process Excellence (Need CA Qualified)

Mumbai, Mumbai (All Areas)

3 - 6 years

INR 20.0 - 22.5 Lacs P.A.

Work from Office

Full Time

Looking for CA 2019, 2020 & 2021 Pass-out only Role & responsibilities Audit & Assurance a) Drive the corporate governance and lay down the best practices/process followed across industry b) Ensuring submission of management comments of report issuance by Audit team in collaboration with respective Functions/Audit team. c) Root cause identification of the audit issue and fixing the issue by implementation of controls/process/SOP and defining the process wherever required. Strengthen the system controls for better governance d) Timely closure of Audit Committee Meeting deck with Auditors and Functions e) Monthly follow up / credence on open audit issues with the respective Functions for closure of defined action plan. Ensuring 100% implementation of Critical issues. Sharing audit status for the issues raised Controls & Compliance a) Timely updating of IFC documents for all functions b) Collaborate with all functions to ensure adherence to defined IFC and drive effectiveness of controls c) Identification of root cause for control failure, ensure remediation of failed controls by implementing the required control/improvement in the process. d) Identification and automation of key manual controls e) Work with Functions to update the Risk Charter in every 6 months. f) Ensure submission of compliance tracker on monthly basis in coordination with zones. Follow up with the concerned SPOC for pendencys.

Department Manager - Pune

Pune

3 - 6 years

INR 3.0 - 3.0 Lacs P.A.

Work from Office

Full Time

Recruiting, interviewing and orienting new staff members. Monitoring and evaluating staff performance. Managing a departmental budget and forecasting budgetary requirements. Setting strategic long and short-term departmental goals and evaluating outcomes. Motivating and inspiring staff and facilitating personal growth. Ensuring high levels of productivity are maintained. Ensuring the highest levels of quality are met. Communicating job expectations to staff. Conducting training and seminars for continued skills improvement. Fostering a productive working environment. Ensuring adherence to company and industry regulations. Handling Store Operations (Department Wise). Preparing Monthly Weekly sales report for the departments. Store opening as well as closing process. Responsible to achieve Departmental Sales Target Motivate Sales Team to achieve their target. Looking after V.M standards Design various offers schemes for the various occasions.

Department Manager_Saudagar

Pune

4 - 5 years

INR 4.0 - 7.0 Lacs P.A.

Work from Office

Full Time

ABFRL is looking for Department Manager_Saudagar to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

Management Trainee

Pune

0 - 3 years

INR 13.0 - 14.0 Lacs P.A.

Work from Office

Full Time

ABFRL is looking for Management Trainee to join our dynamic team and embark on a rewarding career journey Shadow and work with experienced managers and leaders to gain an understanding of the roles Participate in projects and initiatives to demonstrate competence and add value to the organization Provide support to managers and teams, as needed Attend meetings, conferences, and other training events to expand knowledge and network with other professionals Evaluate and analyze business operations, identify areas for improvement, and make recommendations for changes Strong commitment to learning and professional development and be open to feedback and constructive criticism Excellent communication, interpersonal, and problem-solving skills

Management Trainee

Mumbai

0 - 3 years

INR 13.0 - 14.0 Lacs P.A.

Work from Office

Full Time

ABFRL is looking for Management Trainee to join our dynamic team and embark on a rewarding career journey Shadow and work with experienced managers and leaders to gain an understanding of the roles Participate in projects and initiatives to demonstrate competence and add value to the organization Provide support to managers and teams, as needed Attend meetings, conferences, and other training events to expand knowledge and network with other professionals Evaluate and analyze business operations, identify areas for improvement, and make recommendations for changes Strong commitment to learning and professional development and be open to feedback and constructive criticism Excellent communication, interpersonal, and problem-solving skills

Management Trainee

Chennai

0 - 3 years

INR 13.0 - 14.0 Lacs P.A.

Work from Office

Full Time

ABFRL is looking for Management Trainee to join our dynamic team and embark on a rewarding career journey Shadow and work with experienced managers and leaders to gain an understanding of the roles Participate in projects and initiatives to demonstrate competence and add value to the organization Provide support to managers and teams, as needed Attend meetings, conferences, and other training events to expand knowledge and network with other professionals Evaluate and analyze business operations, identify areas for improvement, and make recommendations for changes Strong commitment to learning and professional development and be open to feedback and constructive criticism Excellent communication, interpersonal, and problem-solving skills

Store General Manager

Chandigarh

8 - 12 years

INR 12.0 - 13.0 Lacs P.A.

Work from Office

Full Time

A store general manager has to manage the store operations, and at the same time achieve the sales target within a stipulated budget allocated for the store The store manager has to manage the relationship with the visual merchandising team, projects ,HR ,buying team to ensure that the upkeep training, recruitment, the maintenance of the store are proper, and has to report to the regional manager

Warehouse Manager

Gorakhpur

2 - 7 years

INR 4.0 - 9.0 Lacs P.A.

Work from Office

Full Time

ABFRL is looking for Warehouse Manager to join our dynamic team and embark on a rewarding career journey Planning and coordinating the receiving, storage, and distribution of goods in the warehouse Overseeing the activities of warehouse employees, including picking and packing of orders, loading and unloading of trucks, and inventory management Ensuring the accurate tracking and management of inventory levels, including monitoring stock levels and performing regular audits Developing and implementing procedures for the safe and efficient handling and storage of goods, in compliance with relevant regulations and standards Managing the maintenance and repair of warehouse equipment and facilities Managing the budget for the warehouse, including staffing, supplies, and equipment Collaborating with other departments, such as sales and procurement, to ensure efficient and effective supply chain operations Ensuring the compliance of warehouse operations with relevant laws, regulations, and industry standards Identifying opportunities for process improvement and implementing new procedures to improve efficiency and productivity Strong leadership, organizational, and management skills

Advisor

Lucknow

0 - 3 years

INR 5.0 - 6.0 Lacs P.A.

Work from Office

Full Time

ABFRL is looking for Advisor to join our dynamic team and embark on a rewarding career journey Responsibilities: Provide expert advice and insights on specific subject matters. Assist clients or management in decision-making processes. Conduct thorough research to support advisory services. Prepare detailed reports and recommendations. Collaborate with other advisors and departments. Stay updated with industry trends and best practices.

Department Manager

Prayagraj

3 - 7 years

INR 5.0 - 9.0 Lacs P.A.

Work from Office

Full Time

ABFRL is looking for Department Manager to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

Department Manager

Ahmedabad

1 - 5 years

INR 3.0 - 7.0 Lacs P.A.

Work from Office

Full Time

Managing staff Merchandising Hitting targets and implementing strategies to improve sales Stock & Shrinkage control Hitting sales targets Forecasting future sales Taking care of customer service including handling queries and complaints Recruiting and training new staff

Store Manager

Gurugram

5 - 7 years

INR 5.0 - 6.0 Lacs P.A.

Work from Office

Full Time

Achieve sales targets and improve store performance. Ensure top-notch customer service and handle escalations. Supervise and train staff; manage rosters and team discipline. Maintain stock levels and reduce shrinkage. Implement visual merchandising as per brand standards. Ensure store hygiene, safety, and compliance.

Department Manager Palladium

Ahmedabad

1 - 5 years

INR 3.0 - 7.0 Lacs P.A.

Work from Office

Full Time

Managing staff Merchandising Hitting targets and implementing strategies to improve sales Stock & Shrinkage control Hitting sales targets Forecasting future sales Taking care of customer service including handling queries and complaints Recruiting and training new staff

Department Manager

Nagpur

0 - 1 years

INR 2.0 - 3.0 Lacs P.A.

Work from Office

Full Time

Key Responsibilities: Sales Target Achievement (35%) Work towards achieving and exceeding sales targets for your department. Understand sales data and work with your team to develop strategies that drive growth. Support in driving initiatives to meet and exceed store sales goals, aiming for 110% or more of target achievement. Basket Size (10%) Focus on enhancing the average basket size through creative strategies and customer engagement. Work with the team to improve basket size year-over-year, striving for a 7% or higher growth over the previous year. Conversion (10%) Assist in improving the stores conversion rate by engaging with customers and implementing strategies to increase sales. Aim for a year-over-year growth in conversion rates, targeting more than 2% improvement. Store Health Metrics (SDM) (10%) Support store operations to maintain and improve store health metrics with a goal of achieving a score above 85%. Assist in implementing operational improvements to optimize overall store performance. Hit Rate (10%) Help the team drive customer engagement and ensure that the store meets its hit rate goals, with a target above 60%. Monitor performance and collaborate with the team to improve key engagement metrics. Outward for the World (10%) Contribute to maintaining an appealing store environment, focusing on keeping displays attractive and stock well-organized. Ensure that your department consistently achieves a performance score of over 95% for outward presentation. Shrinkage Management (5%) Support inventory management processes to reduce shrinkage and ensure a secure store environment. Aim for shrinkage rates of 0.10% through careful handling of inventory and merchandise. Omni Channel Fulfilment (5%) Work with the team to ensure smooth omni-channel operations, including fulfilling online orders and in-store pickups. Assist in meeting the target of over 95% omni fulfillment with a same-day turnaround (24-hour TAT) for e-commerce orders. Training & Development (5%) Participate in training programs to develop product knowledge and management skills. Complete product certifications with a focus on high scores, striving for 100% completion and scores above 90%. Skills and Qualifications: Education: MBA Experience: No prior retail management experience required; however, any internship or part-time retail experience is a plus. Leadership Potential: Demonstrated interest in taking on leadership responsibilities and managing a team. Sales Orientation: Passion for sales and a strong desire to achieve and exceed targets. Customer-Centric: Excellent communication skills and a strong focus on providing a positive customer experience. Teamwork: Ability to collaborate with colleagues and contribute to a positive team environment. Problem-Solving: Willingness to identify challenges and come up with creative solutions. Tech-Savvy: Comfortable using retail management tools and technology, with a willingness to learn new systems. Organizational Skills: Ability to manage multiple priorities and adapt to a fast-paced retail environment. Personal Attributes: Motivated, energetic, and eager to learn. Passionate about the retail industry and personal growth in management. Strong communication skills, both with customers and team members. Self-starter with the ability to work independently as well as part of a team. Adaptable and able to thrive in a dynamic retail environment.

Department Manager

Ranchi

0 - 1 years

INR 2.0 - 3.0 Lacs P.A.

Work from Office

Full Time

1) Job Purpose : Write the purpose for which the job exists (in 2-3 lines) To drive his team by being a role model in assisting customers in identifying and purchasing required goods belonging to their departments, and also to strive to develop a base of loyal customers. Manage floor operations in an efficient and professional manner to ensure quality service to the customers. Be the custodian of the highest standards of customer service, interact and assist the ADM s, FA s to ensure that the business objectives are being achieved consistently. Maintain display standards, ensure optimum levels of floor inventory and provide timely feedback to category team. Motivate & train his team to drive sales & customer delight. 2 ) Job Context & Major Challenges: Write the specific aspects of the job that provide a challenge (internal and external) to the jobholder in the context of the Business / Unit / Function / Department / Section A Department Manager has to ensure, through his Team Members, customers could identify and purchase required goods as per their need, and also to encourage the customers to have a higher ticket size. The Department Manager has to manage the relationship with various other support functions like Visual Merchandising, Front end Category, Warehouse, Operations, Human Resource etc, to ensure that the overall business of his department is aligned with the business objectives of the store /company. Key Challenges: The major challenges of the jobholder are: Responsibility of the FA s, guiding them in the proper manner so that pre-set target sales are met. Preventing attrition of FA s due to foreign brands entry into the market reason being, high pay-packages Consistency of the achievement of business targets throughout the year. Footfall high in certain stores but sales not up to those standards due to recreation shopping Proper knowledge regarding Inventories details of stock & products. Limited stock present in the warehouse, and its immediate requirement in many stores Non availability of fast moving items on the floor. Keeping staffs motivated to drive business targets. 3 ) Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas) Key Result Areas Supporting Actions Customer service quality Establish rapport with potential and actual customers. Ensure clean and safe environment for the customer. Ensures capture of customer feedback by the usage of feedback forms. Ensure that customers become repeat customers once they enter and gradually a base of loyal customers is developed. Timely Fulfillment of all commitments made to customers. People Management Schedule the shifts of the staff, and ensure the punctuality of the staff . Motivate the staff during the morning briefing about the sales targets and also his role in the department. Regular training on fabrics, styles and fashion to the store staff Planning, monitoring and Appraisal of the staff on monthly basis Take the initiative at the store level to improve the employee engagement Over a period of time, develop a competent second line Visual Merchandising Implementation of the plan along with the VM implementer VM changes at the suitable times in the store Ensures the display of all physical branding elements on the shop floor Ensure the lighting, display is proper and is as per MPM manuals SOPs Ensures that store opening standards are followed properly Responsible for personnel planning, work hours, store / team holiday plan Inventory management and planning for each product category Ensure effective display and quicker refill without spoiling the garments Ensure that the housekeeping staff follows the checklist properly Control mechanical maintenance of lights, air-system, electrical equipment Reports property damage, request needed repairs within company time frames Conducts monthly meetings and prepares documents as per the manual Ensure proper installation of displays properly Treat internal & external shoplifters as per policy Ensure 100% tagging standards on the floor. Ensure staff grooming standards Cost and Cash Management Schedule the expenditures for the month(petty cash management) Follow the preventive maintenance schedule to reduce the costs Maintain the safety, energy consumption, and expenses reports Containing costs incurred on the services provided by the vendors Control cash deposits and submission of credit slips on a daily basis Maintain records pertaining to customer discounts, schemes Follow the preventive measures to optimize costs Control cash deposits and submission of credit slips on a daily basis Maintain records pertaining to customer discounts, schemes. Ensure cashiering schedule is followed as per plan Ensuring shift rostering of cashiers Generate awareness amongst staffs to control wastage Do cashiering by himself if & when required Achievement of sales targets Align with Store Management about the monthly targets Explain the sales targets to the staff about the morning briefing & constant monitoring of the same Contribute to the team efforts for accomplishing desired results Tracking of offers, promotions & Merchandise categories to identify fast & slow movers. Provide quality feedback on product performance Shrinkage control Ensure the count as scheduled in the SOP manual Ensure that nobody from the staff indulges in pilferage and other activities Co-ordinate with security guard & staff to keep a watchful eye on customers Backroom Management Inventory control as per the standards Proactive in taking care of the availability of the stock at the store Inventory control as per the standards Proactive in taking care of the availability of the stock at the store Proper segregation of damaged & defective stock & timely outward of the same with required approvals. 4 ) Job Purpose of Direct Reports: Describe the job purpose of the direct report/s to the job (in 2-3 lines for each report) ADM To drive sales & customer service through his team in an efficient and professional manner to maximize sales and ensure quality service to the customers. To provide prompt, efficient and courteous service; display salesmanship and hospitality, interact and assist FA s ensure that sales are proceeding smoothly. Proper maintenance of floor operational standards & cordial & professional relationship with other support functions. FA - To help the customers in identifying and purchasing required goods and services, and also to encourage the customers to purchase a greater range of products. 5 ) Relationships: Describe the nature and purpose of most important contacts or relationship (except superior/team members) with individuals, departments, organizations inside and outside of the organization, that job is required to interact with in order to deliver the job objectives Relationship Type Frequency Nature Internal Store Manager Daily VM implementer Occasionally FA s Daily ADM s Daily SOP Executive Occasionally SPO Occasionally FEC Frequently External Customers Daily Vendors Need Based 6 ) Organizational Relationships: Provide the structure for a level above and below the position for which this job description is written. Use position titles in the structured and indicate all the reports of the position.

Management Trainee

Guwahati

0 - 2 years

INR 4.0 - 7.0 Lacs P.A.

Work from Office

Full Time

Basic Details: Fill the required information about business, unit, location, position, reports to position and date of updation of JD Business Textile & Apparel Unit Aditya Birla Fashion and Retail Limited Location Anywhere in East Position Title of the job Department manager Reports to: Store Manager Function Operations Reports to: Function Operations Date of writing/updation of JD March - 2021 1) Job Purpose : Write the purpose for which the job exists (in 2-3 lines) To drive his team by being a role model in assisting customers in identifying and purchasing required goods belonging to their departments, and also to strive to develop a base of loyal customers. Manage floor operations in an efficient and professional manner to ensure quality service to the customers. Be the custodian of the highest standards of customer service, interact and assist the ADM s, FA s to ensure that the business objectives are being achieved consistently. Maintain display standards, ensure optimum levels of floor inventory and provide timely feedback to category team. Motivate & train his team to drive sales & customer delight. 2 ) Job Context & Major Challenges: Write the specific aspects of the job that provide a challenge (internal and external) to the jobholder in the context of the Business / Unit / Function / Department / Section A Department Manager has to ensure, through his Team Members, customers could identify and purchase required goods as per their need, and also to encourage the customers to have a higher ticket size. The Department Manager has to manage the relationship with various other support functions like Visual Merchandising, Front end Category, Warehouse, Operations, Human Resource etc, to ensure that the overall business of his department is aligned with the business objectives of the store /company. Key Challenges: The major challenges of the jobholder are: Responsibility of the FA s, guiding them in the proper manner so that pre-set target sales are met. Preventing attrition of FA s due to foreign brands entry into the market reason being, high pay-packages Consistency of the achievement of business targets throughout the year. Footfall high in certain stores but sales not up to those standards due to recreation shopping Proper knowledge regarding Inventories details of stock & products. Limited stock present in the warehouse, and its immediate requirement in many stores Non availability of fast moving items on the floor. Keeping staffs motivated to drive business targets. 3 ) Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas) Key Result Areas Supporting Actions Customer service quality Establish rapport with potential and actual customers. Ensure clean and safe environment for the customer. Ensures capture of customer feedback by the usage of feedback forms. Ensure that customers become repeat customers once they enter and gradually a base of loyal customers is developed. Timely Fulfillment of all commitments made to customers. People Management Schedule the shifts of the staff, and ensure the punctuality of the staff . Motivate the staff during the morning briefing about the sales targets and also his role in the department. Regular training on fabrics, styles and fashion to the store staff Planning, monitoring and Appraisal of the staff on monthly basis Take the initiative at the store level to improve the employee engagement Over a period of time, develop a competent second line Visual Merchandising Implementation of the plan along with the VM implementer VM changes at the suitable times in the store Ensures the display of all physical branding elements on the shop floor Ensure the lighting, display is proper and is as per MPM manuals SOPs Ensures that store opening standards are followed properly Responsible for personnel planning, work hours, store / team holiday plan Inventory management and planning for each product category Ensure effective display and quicker refill without spoiling the garments Ensure that the housekeeping staff follows the checklist properly Control mechanical maintenance of lights, air-system, electrical equipment Reports property damage, request needed repairs within company time frames Conducts monthly meetings and prepares documents as per the manual Ensure proper installation of displays properly Treat internal & external shoplifters as per policy Ensure 100% tagging standards on the floor. Ensure staff grooming standards Cost and Cash Management Schedule the expenditures for the month(petty cash management) Follow the preventive maintenance schedule to reduce the costs Maintain the safety, energy consumption, and expenses reports Containing costs incurred on the services provided by the vendors Control cash deposits and submission of credit slips on a daily basis Maintain records pertaining to customer discounts, schemes Follow the preventive measures to optimize costs Control cash deposits and submission of credit slips on a daily basis Maintain records pertaining to customer discounts, schemes. Ensure cashiering schedule is followed as per plan Ensuring shift rostering of cashiers Generate awareness amongst staffs to control wastage Do cashiering by himself if & when required Achievement of sales targets Align with Store Management about the monthly targets Explain the sales targets to the staff about the morning briefing & constant monitoring of the same Contribute to the team efforts for accomplishing desired results Tracking of offers, promotions & Merchandise categories to identify fast & slow movers. Provide quality feedback on product performance Shrinkage control Ensure the count as scheduled in the SOP manual Ensure that nobody from the staff indulges in pilferage and other activities Co-ordinate with security guard & staff to keep a watchful eye on customers Backroom Management Inventory control as per the standards Proactive in taking care of the availability of the stock at the store Inventory control as per the standards Proactive in taking care of the availability of the stock at the store Proper segregation of damaged & defective stock & timely outward of the same with required approvals. 4 ) Job Purpose of Direct Reports: Describe the job purpose of the direct report/s to the job (in 2-3 lines for each report) ADM To drive sales & customer service through his team in an efficient and professional manner to maximize sales and ensure quality service to the customers. To provide prompt, efficient and courteous service; display salesmanship and hospitality, interact and assist FA s ensure that sales are proceeding smoothly. Proper maintenance of floor operational standards & cordial & professional relationship with other support functions. FA - To help the customers in identifying and purchasing required goods and services, and also to encourage the customers to purchase a greater range of products. 5 ) Relationships: Describe the nature and purpose of most important contacts or relationship (except superior/team members) with individuals, departments, organizations inside and outside of the organization, that job is required to interact with in order to deliver the job objectives Relationship Type Frequency Nature Internal Store Manager Daily VM implementer Occasionally FA s Daily ADM s Daily SOP Executive Occasionally SPO Occasionally FEC Frequently External Customers Daily Vendors Need Based 6 ) Organizational Relationships: Provide the structure for a level above and below the position for which this job description is written. Use position titles in the structured and indicate all the reports of the position.

Visual Merchandiser

Kolkata, Chennai

0 - 1 years

INR 3.0 - 5.0 Lacs P.A.

Work from Office

Full Time

In-Store Display Ensure timely completion of seasonal windows and in-store displays Dressing mannequins & making use of available spaces Creation of customized /special windows according to seasonal changes Identify local vendors to reduce costs in co-ordination with VM- Production VM & MPM guidelines Ensure adherence to the guidelines laid down for the stores by VM head Maintaining optimum fixture capacity to ensure ease of navigation & shopping experience. Ensure the VM checklist is maintained and adhered to Prepare and maintain ISO compliance documentation Execute & maintain feature display, merchandise presentation, visuals as per VM guidelines & directions from regional & head office Innovation Use appropriate styling techniques and the correct visual elements in relevant areas to aid customer shopping ease & experience. Have an awareness of competitor activity and trends in Visual Merchandising SPOC Liaison with store staff for developing in-store presentation, signage In store training of store staffs for maintenance, education & execution of standard guidelines. Submit daily photographs of daily execution of VM work to VM team

Department Manager

Patna

0 - 1 years

INR 2.0 - 3.0 Lacs P.A.

Work from Office

Full Time

1) Job Purpose : Write the purpose for which the job exists (in 2-3 lines) To drive his team by being a role model in assisting customers in identifying and purchasing required goods belonging to their departments, and also to strive to develop a base of loyal customers. Manage floor operations in an efficient and professional manner to ensure quality service to the customers. Be the custodian of the highest standards of customer service, interact and assist the ADM s, FA s to ensure that the business objectives are being achieved consistently. Maintain display standards, ensure optimum levels of floor inventory and provide timely feedback to category team. Motivate & train his team to drive sales & customer delight. 2 ) Job Context & Major Challenges: Write the specific aspects of the job that provide a challenge (internal and external) to the jobholder in the context of the Business / Unit / Function / Department / Section A Department Manager has to ensure, through his Team Members, customers could identify and purchase required goods as per their need, and also to encourage the customers to have a higher ticket size. The Department Manager has to manage the relationship with various other support functions like Visual Merchandising, Front end Category, Warehouse, Operations, Human Resource etc, to ensure that the overall business of his department is aligned with the business objectives of the store /company. Key Challenges: The major challenges of the jobholder are: Responsibility of the FA s, guiding them in the proper manner so that pre-set target sales are met. Preventing attrition of FA s due to foreign brands entry into the market reason being, high pay-packages Consistency of the achievement of business targets throughout the year. Footfall high in certain stores but sales not up to those standards due to recreation shopping Proper knowledge regarding Inventories details of stock & products. Limited stock present in the warehouse, and its immediate requirement in many stores Non availability of fast moving items on the floor. Keeping staffs motivated to drive business targets. 3 ) Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas) Key Result Areas Supporting Actions Customer service quality Establish rapport with potential and actual customers. Ensure clean and safe environment for the customer. Ensures capture of customer feedback by the usage of feedback forms. Ensure that customers become repeat customers once they enter and gradually a base of loyal customers is developed. Timely Fulfillment of all commitments made to customers. People Management Schedule the shifts of the staff, and ensure the punctuality of the staff . Motivate the staff during the morning briefing about the sales targets and also his role in the department. Regular training on fabrics, styles and fashion to the store staff Planning, monitoring and Appraisal of the staff on monthly basis Take the initiative at the store level to improve the employee engagement Over a period of time, develop a competent second line Visual Merchandising Implementation of the plan along with the VM implementer VM changes at the suitable times in the store Ensures the display of all physical branding elements on the shop floor Ensure the lighting, display is proper and is as per MPM manuals SOPs Ensures that store opening standards are followed properly Responsible for personnel planning, work hours, store / team holiday plan Inventory management and planning for each product category Ensure effective display and quicker refill without spoiling the garments Ensure that the housekeeping staff follows the checklist properly Control mechanical maintenance of lights, air-system, electrical equipment Reports property damage, request needed repairs within company time frames Conducts monthly meetings and prepares documents as per the manual Ensure proper installation of displays properly Treat internal & external shoplifters as per policy Ensure 100% tagging standards on the floor. Ensure staff grooming standards Cost and Cash Management Schedule the expenditures for the month(petty cash management) Follow the preventive maintenance schedule to reduce the costs Maintain the safety, energy consumption, and expenses reports Containing costs incurred on the services provided by the vendors Control cash deposits and submission of credit slips on a daily basis Maintain records pertaining to customer discounts, schemes Follow the preventive measures to optimize costs Control cash deposits and submission of credit slips on a daily basis Maintain records pertaining to customer discounts, schemes. Ensure cashiering schedule is followed as per plan Ensuring shift rostering of cashiers Generate awareness amongst staffs to control wastage Do cashiering by himself if & when required Achievement of sales targets Align with Store Management about the monthly targets Explain the sales targets to the staff about the morning briefing & constant monitoring of the same Contribute to the team efforts for accomplishing desired results Tracking of offers, promotions & Merchandise categories to identify fast & slow movers. Provide quality feedback on product performance Shrinkage control Ensure the count as scheduled in the SOP manual Ensure that nobody from the staff indulges in pilferage and other activities Co-ordinate with security guard & staff to keep a watchful eye on customers Backroom Management Inventory control as per the standards Proactive in taking care of the availability of the stock at the store Inventory control as per the standards Proactive in taking care of the availability of the stock at the store Proper segregation of damaged & defective stock & timely outward of the same with required approvals. 4 ) Job Purpose of Direct Reports: Describe the job purpose of the direct report/s to the job (in 2-3 lines for each report) ADM To drive sales & customer service through his team in an efficient and professional manner to maximize sales and ensure quality service to the customers. To provide prompt, efficient and courteous service; display salesmanship and hospitality, interact and assist FA s ensure that sales are proceeding smoothly. Proper maintenance of floor operational standards & cordial & professional relationship with other support functions. FA - To help the customers in identifying and purchasing required goods and services, and also to encourage the customers to purchase a greater range of products. 5 ) Relationships: Describe the nature and purpose of most important contacts or relationship (except superior/team members) with individuals, departments, organizations inside and outside of the organization, that job is required to interact with in order to deliver the job objectives Relationship Type Frequency Nature Internal Store Manager Daily VM implementer Occasionally FA s Daily ADM s Daily SOP Executive Occasionally SPO Occasionally FEC Frequently External Customers Daily Vendors Need Based 6 ) Organizational Relationships: Provide the structure for a level above and below the position for which this job description is written. Use position titles in the structured and indicate all the reports of the position.

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ABFRL

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ABFRL

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Fashion & Retail

Mumbai

10,000+ Employees

78 Jobs

cta

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