429 Windows Troubleshooting Jobs

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Technical Support. Experience: 3-5 Years.

Position Summary We are seeking an experienced SOC Analyst to join our Security Operations team. This role demands an individual with a strong technical background in incident analysis, SIEM administration, and rule fine-tuning. The ideal candidate will have experience working with diverse environments, including Windows, Linux, and network security, and will be well-versed in ELK stack management and troubleshooting beats agents. Key Responsibilities 1. Incident Detection and Analysis: o Conduct deep-dive analysis on security incidents, assessing root causes, and recommending solutions. o Proactively monitor and respond to security alerts, managing incident escalation and resolution processes. o Prepare detailed reports and document incidents to support future analysis and security measures. 2. SIEM Administration and Rule Fine-Tuning: o Oversee SIEM configurations, including tuning rules to optimize alerting and reduce false positives. o Conduct SIEM platform upgrades, troubleshoot performance issues, and ensure platform availability. o Collaborate with IT teams to integrate new data sources into SIEM and enhance visibility. 3. System and Network Security: o Perform continuous monitoring and analysis across Windows and Linux systems and network infrastructures. o Utilize tools for traffic analysis, anomaly detection, and threat identification. o Support configurations and policies within the IT and network environment to strengthen security. 4. ELK Stack and Beats Agent Management: o Manage and troubleshoot ELK Stack components (Elasticsearch, Logstash, and Kibana) to ensure seamless data flow. o Perform regular maintenance and troubleshooting of beats agents, ensuring reliable log ingestion and parsing. 5. Security Policies and Compliance: o Contribute to policy updates, ensuring adherence to organizational and industry compliance standards. o Document and enforce security controls aligned with best practices and regulatory requirements. Skills and Qualifications Education: Bachelors degree in Information Security, Computer Science, or a related field. Experience: o Minimum of 5+ years in SOC operations or a similar cybersecurity role. o Proven experience in SIEM administration, incident analysis, and configuration fine-tuning. o Proficiency in monitoring and troubleshooting Windows and Linux systems and managing network security protocols. o Hands-on experience with the ELK Stack, with expertise in troubleshooting beats agents. Technical Skills: o Familiarity with SIEM tools (e.g., Splunk, QRadar) and network protocols. o Strong command of incident response processes, security frameworks, and best practices. o Knowledge of communication protocols and system integrations for data protection. Certifications (preferred): CISSP, CompTIA Security+, CEH, or similar security certifications. Competencies Strong analytical skills with attention to detail. Excellent verbal and written communication abilities. Ability to work independently and collaboratively in a fast-paced environment. Additional Preferred Skills Knowledge of regulatory compliance standards. Experience in using EDR solutions. Ability to document processes and create incident playbooks. This role offers an opportunity to work on advanced cybersecurity initiatives within a dynamic SOC environment, contributing to enhanced organizational security.

Job Description IT Executive ( Off Role) Job Summary We are seeking a proactive and technically skilled IT Executive with 6 months to 2 years of hands-on experience in IT infrastructure, user support, and system administration. The ideal candidate will support daily IT operations, troubleshoot hardware/software issues, and contribute to automation and security initiatives. Key Responsibilities Provide first and second-level support for desktops, laptops, printers, and mobile devices. Monitor and maintain LAN/WAN, Wi-Fi, and VPN connectivity. Install, configure, and update operating systems and software applications. Coordinate with vendors for hardware/software procurement and AMC support. Assist in implementing IT policies, data backup, and cybersecurity protocols. Maintain IT asset inventory and documentation. Participate in IT projects including automation, system upgrades, and migrations. Required Skills Strong knowledge of Windows OS, MS Office, and basic networking. Familiarity with ticketing systems and remote support tools. Experience with antivirus, firewalls, and endpoint security. Good understanding of ITIL practices and service desk operations. Excellent troubleshooting and communication skills. Qualifications Bachelor's degree in computer science, IT, or related field. Certifications like CompTIA A+, Microsoft MCSA, or CCNA are a plus.

Looking for Technical Support for Hyderabad Location only Notice Period: Immediate to 15Days and Serving Notice period candidates only Location: Hyderabad only Exp: 3-4Years only Required Technical Skills: Good hands-on experience supporting and troubleshooting AV/VC systems, end-user hardware Experience supporting both Windows and macOS devices, including setup, configuration, and troubleshooting. Experience running meetings/webinars and troubleshooting L1/L2 incidents related to Virtual Event Platforms such as Zoom, Teams, etc. including having the ability to recommend technical workarounds as needed. Familiarity with network connectivity basics (Wi-Fi, Ethernet, VPNs) and the ability to perform basic network troubleshooting. Ability to diagnose and resolve hardware and software issues across a range of devices. Basic understanding of IT security and confidentiality best practices in a client-facing environment. Strong documentation skills for recording technical procedures and solutions. Experience working on ticketing tools such as ServiceNow is essential. Certifications in AV, ITIL, Networking, Microsoft or related is a strong plus. Qualifications Bachelors degree (BE/B.Tech)/Engineering graduates 3-4 years of experience in technology and end-user support, or a similar technology support role. Prior experience in a customer-facing or client service environment is highly preferred. Excellent verbal and written communication skills, with the ability to interact confidently with users at all organizational levels. Ability to work effectively under pressure and manage multiple priorities. High level of professionalism, discretion, and commitment to maintaining confidentiality. Willingness to work flexible hours, including shifts, weekends, and outside standard business hours as needed.

Join with us IT Infrastructure L1 Support | Mumbai(On-site) Are you passionate about IT support and love solving technical challenges? Heres your chance to work with one of Indias fastest-growing financial services firms! Position: IT Infrastructure L1 Support Location: Mumbai , Bangalore, India Experience: 2 3 years Notice period : Immediate - short joiners (Serving np) * Note : Profiles that are matches with above criteria will be contacted for further process. What You’ll Do Be the first point of contact for IT-related queries via phone, email, and ticketing systems. Troubleshoot issues like: Password resets Printer & email setup Software installations Desktop/laptop support Basic networking Escalate complex cases to L2/L3 teams with clear documentation. Maintain the ticketing system and update the knowledge base. Support users with basic IT training and guidance. Assist in hardware/software maintenance and system monitoring. What You’ll Bring A diploma or degree in IT (preferred). Basic understanding of Windows, macOS, or Linux. Familiarity with MS Office, ticketing tools (e.g., ServiceNow, Jira). Strong troubleshooting and communication skills. A customer-first mindset and the ability to stay calm under pressure. What You’ll Gain Exposure to enterprise-grade IT infrastructure in a regulated financial ecosystem. Mentorship from senior technology leaders. A supportive team that values learning, innovation, and ownership. Reporting To: Associate Director – Technology Ready to launch your IT career with impact? Click Apply Now using the link.

Job description Be part of a 24x7 Grade Service Desk Team. Triage issues coming from all channels such as phone (Inbound & Outbound), chats, email web portal (Omni Channel). Prioritize customer urgency and issues. Search and reuse information from internal information repositories. Log all incidents, requests, and customer interactions into the case management system. Drive issues through the organization with urgency. Assess customer sentiment at all stages during communication. Communicate verbally or in writing with the appropriate level of etiquette, timeliness, and professionalism. Understand the business impact of issues. Stay calm under stressful conditions while driving issues forward. Quickly learn and apply new knowledge and concepts. Job Title: Enterprise Service Desk Advisor Required Qualifications: B achelor's degree in a technical discipline (Computer Science, IT, Engineering, etc. Minimum 2 years of experience in Technical Support, Service Desk, Desktop Support, or similar roles with International client is mandatory. Proficient in supporting enterprise customers and business-critical environments. Excellent verbal and written communication skills in English with a neutral accent. Demonstrated ability to manage a diverse workload in a team-oriented environment. Hands-on experience with software troubleshooting in Windows and/or macOS. Familiarity with remote desktop tools and help desk platforms. Experience supporting or using Adobe products is a strong advantage . Note : Desktop support , Network engineer and service desk profile are not eligible for this role. Interested candidate can contact on below mentioned details: Contact No : 8587901587 Email : minti.b@dinllp.com

Responsibilities: Configuration of desktops & laptops to the new joiners. Configuration of desktops for Work at home employees. Maintain inventory of Hardware assets. Address user tickets regarding hardware, software, and networking. Ask targeted questions to diagnose problems. Guide users with simple, step-by-step instructions. Conduct remote troubleshooting. Test alternative pathways until you resolve an issue. Record technical issues and solutions in logs. Direct unresolved issues to the next level of support personnel. Skills required: Excellent knowledge of desktop and laptop & printer hardware. Excellent knowledge of desktop/laptop internal components. Hands-on hardware troubleshooting experience. Hands-on troubleshooting experience on MS Tools Outlook configuration, excel, ppt etc. Extensive equipment support experience. Working technical knowledge of current protocols, operating systems, and standards. Ability to operate tools, components, and peripheral accessories. Personal Attributes: Strong customer service orientation. Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Good written, oral, and interpersonal communication skills. Ability to conduct research into PC and software issues and products as required. Ability to present ideas in business-friendly and user-friendly language. Highly self-motivated and directed. Keen attention to detail. Team-oriented and skilled in working within a collaborative environment. Willing to work in shifts & on weekends. Educational qualifications B.E in Computer science, E & C, Information Science Diploma in Computer science, E & C, Information Science BCA Preferred Location Also, employee willing to work in rotational shift and Nightshift

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Technical Support. Experience: 5-8 Years. >

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Technical Support. Experience: 3-5 Years.

Salary = Upto 4 Lpa Experience = At least 6 months of INTL Process Exp + Tech support(Troubleshooting) Experience is Mandatory Location = Gurugaon sector 30 Share cv on Whatsapp = 6367194878

Role- Tech Support Executive Min 1 Yr Exp Into Technical Support/Service Desk Any Graduate CTC- Up to 4 LPA Work From Office 5 Days working 2 days off Both side Cab Shift- US Interview - Virtual For more info contact HR Bhoomi - 8890492756

General Summary: The Technical Support Specialist II is responsible for assisting our partners in diagnosing and resolving a partners product issues or questions. This role works in partnership with cross-functional teams to troubleshoot, resolve, and document issues, getting partners back on track to having a positive experience with our products. Essential Duties & Responsibilities: Provides support to cross-functional teams, with a high attention to detail Researches, analyzes, and documents findings May influence others within the Technical Support team through the explanation of facts, policies, and practices Interacts with partners to provide technical support via email, phone, chat, cases, and remote sessions Monitors backup, off-site, and critical service failure events Investigates and resolves reported failure incidents, escalating when necessary Acts as first point of contact for escalated support cases Maintains a knowledge base of our products and services and provides high quality technical support to partners during each interaction Discusses partners' operational challenges and evaluates business data to identify areas of opportunity to help partners optimize their business strategies Identifies and escalates trending issues and potential software defects to leadership and development Contributes to written articles for internal and external knowledge base Identifies and escalates situations requiring urgent attention to appropriate teams Documents partner interactions, troubleshooting, and results in a clear and concise manner and accurately reports customer feedback to Engineering Handles assigned support cases Engages in the application of best practices per technical documentation and provides solutions based on diagnosis of the problem Communicates new release features and improvements to our partners that better their experience Knowledge, Skills, and/or Abilities Required: Ability to work independently on projects and processes with general supervision Practical knowledge of applicable work area Ability to situationally adapt and understand new technology/processes as per business requirement Strong customer service skills Strong desire to help our partners and peers Strong written and verbal communication skills Strong sense of ownership and accountability Familiarity with backup technology Knowledge of virtualization and cloud technology Understanding of operating systems, such as Linux Interpersonal skills and willingness to work alongside multiple cross-functional teams Organized and strong attention to detail Preferred: Basic understanding of IT, professional services, CRM, and ERP markets Educational/Vocational/Previous Experience Recommendations: Bachelors degree required in related field or equivalent business experience 2+ years of related experience Experience working in a technical service-oriented position Preferred: Experience troubleshooting Windows and Linux servers Working Conditions: Onsite/Hybrid/Remote depending on location 0-10% travel may be required

Life on the team Are you passionate about Service desk Opportunities and ready to explore your capabilities? Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development. As the company expands, new roles and responsibilities will emerge with the chance to take on more challenging and diverse tasks. We are more open to innovation and creativity. There will be a greater emphasis on trying new ideas, implementing cutting-edge technologies, and exploring innovative solutions to challenges. We in Computacenter foster a culture of continuous improvement and forward-thinking. What youll do Responsible for overseeing and coordinating the entire incident management process within the organization. This role involves identifying, assessing, prioritizing, and resolving incidents to minimize their impact on operations. The Incident Manager will work closely with various teams to ensure that incidents are effectively managed and that lessons learned are applied to prevent future occurrences. Operational hours 24/7 (Rotational Shifts & no fixed Week Offs) includes night shift Process Calls & Chats / Email / Requests 5 days work from Office Mandatory Experience & Education: Bachelor's degree in a relevant field or equivalent work experience (10+2+3 Graduation mandatory) 6 Months – 1 Year in Service Desk (Calls & Chats / Email / Requests) Skills: Strong organizational and multitasking skills. Excellent communication and interpersonal skills. Problem-solving and critical thinking abilities. Excellent problem-solving and analytical skills, Strong communication and interpersonal skills. Ability to work collaboratively in a team with 24/7 work environment.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Technical Support.Experience: 5-8 Years.

Role: Process specialist Minimum 1 yr expr into Technical chat process Must expr into Microsoft and windows Dual chat experience must Location: Hyderabad Rotational shift Immediate joiners preferrable virtual mode of interview Thanks 7200217280

Cloud | 0365 | SCCM | SCCIM | ODSP | AVD | RDS | FSMO Provide Level 2/3 technical support across users and teams via calls Manage DNS, DHCP, and server-side configurations Whatsapp Radhika on 9891663444 for more info Required Candidate profile Cloud | 0365 | SCCM | SCCIM | ODSP | AVD | RDS | FSMO Provide Level 2/3 technical support across users and teams Manage DNS, DHCP, and server-side configurations Whatsapp Radhika on 9891663444

Install, configure, and maintain computer systems, networks, and applications. • Provide first-level technical support for hardware, software, and network issues. • Monitor and troubleshoot system performance, internet, and LAN/WAN connectivity. • Manage user accounts, email IDs, and system access rights. • Ensure timely updates, patches, and backups for all systems. • Assist employees with technical queries (printers, devices, tools, etc.). • Maintain IT asset records and report hardware/software needs. • Support implementation of IT policies and security protocols. Role & responsibilities Preferred candidate profile

Position: Technical Support Officer Voice (International Process) Salary: Up to 37,000 in-hand + Incentives + Appraisals + Cab Facility Eligibility Criteria: Graduate or Postgraduate (No current students) Minimum 18 months of Technical Support (Voice Process) experience is mandatory Strong English communication skills LOCATION - NOIDA ( BOTH SIDE CABS ) COMPANY NAME - TECH MAHINDRA Key Responsibilities: Voice-based Technical Support for international customers Networking, troubleshooting, and resolution Internal team collaboration Contact - 9289947801 ( HR RAHUL ) call and WhatsApp - 9315621253 ( HR PRIYA ) - 8865082244 ( priyanka )

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Technical Support. Experience: 3-5 Years.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Technical Support.Experience: 1-3 Years.

Job Title: Technical Support Advocate (Applicable for Customer Service or Technical Support) Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsoft's consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. You'll provide timely and effective solutions, ensuring a positive customer experience. Key Responsibilities: Customer Interaction: Troubleshooting : Diagnose and resolve technical issues reported by customers via phone, chat, or email. Active Listening : Understand customer concerns, ask relevant questions, and empathize with their situation. Effective Communication : Clearly explain technical concepts to non-technical users . Product Knowledge: Microsoft Ecosystem : Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. Updates and Patches : Stay informed about product updates, patches, and known issues. Self-Service Guidance : Guide customers on using self-help resources and online documentation. Issue Resolution: Tiered Support : Escalate complex issues to higher tiers when necessary. Remote Assistance : Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. Case Management : Document interactions, solutions, and follow-up actions in the support system. Customer Satisfaction: First-Contact Resolution : Strive for first-contact resolution whenever possible. Professionalism : Maintain a positive and professional demeanour even during challenging interactions. Customer Feedback : Collect feedback and identify areas for improvement. Collaboration: Cross-Functional Teams : Collaborate with other teams (engineering, product management) to address recurring issues. Knowledge Sharing : Contribute to internal knowledge bases and share best practices. Quality Assurance: Adherence to Policies : Follow Microsoft's support policies and guidelines. Quality Metrics : Meet performance metrics related to response time, resolution time, and customer satisfaction. Technical Support Skills: Assisting with delivering the appropriate post install technical support. Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Minimum Recommended Agent Skills and Abilities: While additional skills can be developed through training, the following prerequisites are essential for supporting Microsoft consumers: Accounts and Billing Skills : Account & Payment Management : Proficiency in managing subscriptions, payment options, and customer profiles. Billing Management : Understand billing processes and assist customers with billing-related inquiries. Sign-In Assistance : Help customers with sign-in or sign-up processes. Refunds and Purchases : Assist with refunds and guide customers through product purchases. Token Redemption : Help customers redeem tokens, gift cards, and promotional codes. Customer Service Skills : Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. Assisting with Updating / Upgrading the Product or Service cross platform. Assisting with purchasing a product or recommend one appropriately. Technical Support Skills: Assisting with delivering the appropriate post install technical support. Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Qualifications: Education : Bachelor's degree in computer science, Information Technology, or related field (or equivalent experience). Experience : Prior experience in technical support or customer service. Familiarity with Microsoft products and services. Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus. Skills : Excellent communication skills (verbal and written). Problem-solving abilities. Patience and empathy. Ability to work in a fast-paced environment. As a Technical Support Advocate, you'll play a crucial role in ensuring Microsoft's customers have a smooth experience with their products. Your dedication to solving their technical challenges will contribute to customer loyalty and satisfaction.

Location : Remote Shift : 24/7 Support What You Will Be Doing Support deployments and operations of all technology assets for customers, including In-truck and field IoT devices, mobile field apps, corporate IT Ensure prompt response and timely resolution of IT requests by prioritizing, monitoring, and handling tickets from open to close, escalating issues and documenting resolutions Triage incoming issues and provide technical support to end users via various channels (e.g., phone, email, Slack) Support in-field hardware on tankers and oversee uptime. Perform first touch support and escalate issues as necessary to the appropriate group. Sets high standards of performance for self, assuming responsibility and accountability for successfully completing assignments or tasks, self-imposing standards of excellence rather than having standards imposed Maintain an attitude of commitment through an outward display of willingness Participate in the refinement and execution of IT and team initiatives Position requires use of a headset/microphone What You Should Already Know 3+ years of experience directly managing IT operations, ideally in a field-deployed environment 3+ years of experience managing mobile applications (Android/iOS), MDM experience required, IoT experience is a plus 1+ years of experience in Google Workspace. 3+ years of experience with Mac OSX and Windows Desktop environments (Client Side) Excellent verbal and communication skills with strong attention to detail

Job Description: Hiring for the role of International Voice Customer Support . The ideal candidate must have excellent English communication skills and be able to handle international customer interactions through voice, email, and chat. Candidates should have basic technical knowledge and a customer-centric approach. Key Responsibilities: Handle customer queries and concerns from international clients via phone, email, and chat Provide accurate information regarding products, services, and policies Ensure timely issue resolution while maintaining professionalism and empathy Use CRM tools efficiently to document and track customer interactions Adapt communication style based on customer culture and time zones Required Skills: Strong verbal and written communication skills in English Basic computer and technical knowledge is mandatory Prior tech support experience is an advantage Ability to handle pressure and work in a fast-paced environment Problem-solving and customer service skills Eligibility Criteria: Minimum Qualification: 12th pass or Graduate (mandatory) Freshers with excellent communication skills are welcome Experienced candidates must have at least 1 year of customer support experience Salary Structure: Freshers: 3.0 LPA (Take-home: 17,000 per month) + Rs. 2000 attendance bonus Experienced (Min 1 year): 4.0 LPA (Take-home: approx. 26,000 per month) + Rs. 2000 attendance bonus Additional Benefits: Two-way cab facility provided within a 20 km radius Opportunity to work with international clients and grow professionally Job Location: Uppal, Hyderabad For further details please connect HR Krishnaveni - 9154184125 / krishnavenivs.axis@outlook.com

TECHNICAL SUPPORT FOR INTERNATIONAL PROCESS LOC - GURGAON, PUNE and BANGALURU GRAD/UG WITH EXPERIENCE OF 1 YEAR IN SAME SAL- MAX UPTO 58000 INHAND WFO, 5 DAYS WORKING, 24*7 SHIFT CAB+ INCENTIVES IMMEDIATE JOINERS ONLY (0-7 DAYS) KAJAL - 8860800235 Required Candidate profile Cloud | 0365 | SCCM | SCCIM | ODSP | AVD | RDS | FSMO Provide Level 2/3 technical support across users and teams Ensure secure and smooth operations Manage DNS, DHCP, and server-side configurations

Hiring Technical Support Engineers | Join a Leading IT Giant! Are you passionate about technology and problem-solving? We are hiring Technical Support Engineers for a global IT leader. Eligibility: Minimum 1 year experience in Technical Support (Voice) is mandatory Excellent communication skills Strong technical knowledge ( Microsoft products preferred ) Willing to work in US shifts Immediate joiners only CTC: 5 LPA 6 LPA Roles & Responsibilities: Troubleshoot technical issues related to Microsoft products Perform in-depth technical issue analysis Provide timely resolution with high customer satisfaction Maintain SLA, TAT and ensure quality in every interaction Assist customers via voice/chat support with professionalism Call & Book Your Interview Slots: 8884777961 / 7829336034 / 7829336202 / 9742630123