Technical Helpdesk Administrator

SourceMash Technologies

4 - 8 years

1 - 6 Lacs

mohali

Posted:4 days ago| Platform:

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Skills Required

technical helpdesk ticketing it helpdesk windows troubleshooting troubleshooting it support active directory azure active directory helpdesk desktop support it service desk help desk operations service desk office365 ms office outlook

Work Mode

Work from Office

Job Type

Full Time

Job Description

Technical

Total Experience:-4 years to 8 years

Location :-Mohali WFO+

Required Skills:

Requirements:

Serve as the first point of contact for customers seeking technical assistance via phone, email, or ticketing system.
Diagnose and troubleshoot software and hardware issues, including operating systems, network connectivity, and business applications.
Install, configure, and maintain end-user devices such as desktops, laptops, printers, and peripherals.
Document and track issues using a help desk ticketing system (e.g., ServiceNow, Jira Service Management, or Freshdesk).
Escalate unresolved issues to appropriate internal teams (e.g., Infrastructure, Security, Application Support).
Support and Manage Active Directory, Office 365, and networking concepts (DNS, DHCP, TCP/IP).
Escalate unresolved issues to appropriate internal teams (e.g., Infrastructure, Security, Application Support).
Maintain records of the conversations with the customer and analyze the data.
Handling customer queries on Chat and E-mails.

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