Technical Content Writer

Roles And Responsibilities

• Working with Business owners throughout the organisation to produce high-quality documentation, internal communications to share new features, product enhancements or updates.
• Creating support documents that enhance the customer journey on all brands that is accurate, thorough, high quality, and easy to understand.
• Acting as a Point of contact with different business groups to scope documentation assignments, providing clear version track records and ensuring clear document filing.
• Working closely with Product Management and Product Development to gather content requirements and review/ approve documentation.
• Reviewing, editing and maintaining content to ensure accuracy, usability, and ease of consumption
• Documenting product functionality, troubleshooting, and best practices through research, cross-functional teamwork and hands-on product testing.
• Researching industry-related topics (combining online sources, interviews and studies) and identifying customers' needs and gaps in the content and recommending new topics.
  

• Outstanding skills in writing about complex technical and business subjects to a variety of audiences.
• Ability to interact with different business groups and scope documentation assignments.
• 1+ years of Technical writing experience.
• Clear and effective communication skills with impeccable grammar (written & verbal)
• Linguistic accuracy (Grammar, syntax, punctuation, spelling and word choice)
• Knowledge of Content management systems is preferred.
• Strong organisational skills and attention to detail required.
• The ability to consistently meet tight deadlines.