ServiceNow ITSM Developer and ServiceNow Architect

We are seeking a skilled and experienced ServiceNow ITSM Application Developer with a strong background in Change Management. The ideal candidate will have over 5 years of hands-on development experience with the ServiceNow platform, particularly within ITSM modules, and a deep understanding of ITIL practices. You will be responsible for designing, developing, configuring, and supporting the ServiceNow platform with a focus on Change Management workflows and integrations.
________________________________________1. Key Responsibilities:• Develop, configure, and customize ServiceNow ITSM applications, with an emphasis on Change Management.• Collaborate with stakeholders to gather requirements and design scalable solutions on the ServiceNow platform.• Implement and maintain workflows, business rules, UI policies, client scripts, and integrations using REST/SOAP APIs.• Optimize existing Change Management processes and support continual service improvement initiatives.• Ensure platform compliance with best practices, security standards, and ITIL framework.• Troubleshoot and resolve technical issues in ServiceNow applications.• Perform regular system updates and coordinate platform upgrades.• Create and maintain technical documentation and user guides.• Provide knowledge transfer and training to internal teams.________________________________________2. Required Skills & Qualifications:• Bachelors degree in computer science, Information Technology, or a related field.• 5+ years of experience as a ServiceNow Developer with hands-on development in ITSM modules.• In-depth experience with Change Management, including CAB meetings, blackout windows, risk calculations, and change approval policies.• Proficiency in JavaScript, Glide Script, HTML/CSS, and ServiceNow APIs.• Strong understanding of the ServiceNow data model, including CMDB and relationships with ITSM processes.• Experience in integrating ServiceNow with third-party tools and systems.• ITIL v3/v4 certification is a strong plus.• ServiceNow Certified System Administrator (CSA) and ITSM Implementation Specialist certification preferred.• Strong problem-solving, communication, and interpersonal skills.________________________________________3. Preferred Skills:• Experience with Agile and Scrum development methodologies.• Knowledge of ServiceNow Performance Analytics, Flow Designer, and Integration Hub.• Exposure to other ServiceNow modules like Incident, Problem, Asset, and Configuration Management.• Clear written and oral communication• Ability to work independently and in a complex group network• Strong interpersonal skills.

We are seeking a highly skilled ServiceNow Architect to join our team and help drive our ServiceNow our Technology Architecture organization forward. As a ServiceNow Architect, you will be responsible for collaborating with stakeholders to define requirements, architect solutions, and deliver ServiceNow capabilities tailored to client needs.

The role will also encompass platform design, implementation and ensuring the integrity of the ServiceNow application for a client organization.

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Key Responsibilities:

• Engage with customer executives to identify pain points, understand key requirements and opportunities to deliver value.
• Responsible for understanding business and technical problems addressed by the solutions including key regulations, business drivers, evolving business needs, and security.
• Translate business needs into compelling ServiceNow solutions.
• Assures technical integrity of proposed solutions by ensuring that coordination, Organizations governance and change control are applied to technical specifications and to the technical infrastructure. Advises on the impact of design options to related programs and on the process for assessing such impact.
• Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers.
• Lead the ServiceNow solution architecture design and enhancement activities across Enterprise ServiceNow program of work, ensuring the technical integrity of any ServiceNow projects
• Collaborate with cross-functional teams to ensure alignment and support for ServiceNow strategies.
• Stay updated with the latest ServiceNow developments and industry practices.
• Should be able to demonstrate hands on experience on the Service Now platform including the workflows(flows), Integration Hub, Workspaces, UI/UX Build, Now Assist, Performance Analytics, and core objects such scripting, business rules, UI actions, UI policies, ACLs, dictionary, catalog items etc.

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Qualifications:

• Proven experience in a delivery architect role, ideally within a consulting environment).
• At least 8 years of hands-on experience with ServiceNow technology
• Background in ITIL, Enterprise Service Management, Asset Management, Security Operations, AI and Low-Code/No-Code platform
• Scripting experience - JavaScript, HTML
• ServiceNow Certified System Administrator qualification or proven recent experience in system administrative duties in ServiceNow. ServiceNow Implementation Specialist and Application Developer are added advantages.
• Excellent communication skills to articulate complex technical concepts to diverse audiences
• Collaborative approach to working with cross-functional teams