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1.0 - 9.0 years

6 - 7 Lacs

hyderabad

Work from Office

Diverse Lynx is looking for ServiceNow Developer to join our dynamic team and embark on a rewarding career journey Develop and implement new ServiceNow applications and integrations from initiation to completion, tailored to the customer requirements Develop workflows and scripts to personalize existing ServiceNow applications and automate and improve business processes Understand detailed requirements and own your code from design, implementation, test automation, and delivery of high-quality solutions to our customers Design quality features and thinks about how the applications and solutions will evolve in the future Solving complex problems in a highly dynamic and agile environment Having a strong focus on code quality and reusability

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3.0 - 8.0 years

7 - 11 Lacs

pune

Work from Office

We are looking for a ServiceNow - Developer Youll make a difference by: Design, develop, and implement ServiceNow applications and modules (e.g., ITSM, CSM, HAM/SAM, etc.) Customize ServiceNow forms, workflows, business rules, client scripts, UI policies, ACLs, and notifications, etc. Build and optimize Service Portals, widgets, and catalog items with a user-centric design Integrate ServiceNow with third-party tools and external systems using REST/SOAP APIs, Integration Hub, and spokes Participate in requirement gathering, technical design, testing, and deployment processes Troubleshoot, debug, and improve existing ServiceNow implementations Maintain clear and comprehensive technical documentation for all customizations Ensure platform security, performance, and compliance with standard methodologies Collaborate with partners, business analysts, and other developers to deliver high-quality solutions Handle data imports, transform maps, scheduled jobs, and background scripts Conduct unit testing, peer reviews, and UAT Support upgrades and patching activities, ensuring compatibility of custom developments with new releases Stay updated with the latest ServiceNow features and standard methodologies Youll win us over by: 3+ years of experience in ServiceNow development, with at least 1+ year in the CSM module Solid understanding of ServiceNow modules like Incident, Problem, Change, CMDB, Catalog, Knowledge, etc. Experience with ServiceNow Flow Designer, Integration Hub, and Service Portal Hands-on experience with REST/SOAP API integrations Proven knowledge of data security between scopes, including cross-scope privilege management and carrying out scoped access controls Good understanding of ServiceNow Translation Framework and implementing multilingual support across modules Proficient in JavaScript, Glide APIs, and Client-side/server-side scripting Understanding of data models, Access Control (ACL), and CSM-specific roles and permissions Demonstrable understanding of ServiceNow upgrade process and handling deprecated features ServiceNow Certified System Administrator (CSA) Good to have ServiceNow Certified Application Developer / Implementation Specialist Experience with DevOps for ServiceNow (ATF, pipelines, source control integration) Project based experience in data migration/validation Experience with AI Search, Next Experience UI, and Workspaces Understanding of ITIL process Familiarity with Agile/Scrum methodologies

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3.0 - 5.0 years

9 - 13 Lacs

jaipur, bengaluru

Work from Office

Position Overview We are seeking an experienced ServiceNow ITSM Developer with 3–5 years of hands-on development experience on the ServiceNow platform, including exposure to Telecommunications Service Management (TSM) / telecom-specific modules. The candidate will play a key role in designing, developing, and customizing ServiceNow ITSM applications to support business needs in a telecom environment. Key Responsibilities Configure, customize, and enhance ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge, CMDB, Service Catalog). Develop and maintain workflows, Flow Designer actions, client scripts, business rules, and UI policies. Implement and support Telecommunications Service Management (TSM) module capabilities (e.g., service order management, fulfillment, inventory integration). Build and optimize Service Portal and Agent Workspace for ITSM and telecom use cases. Collaborate with architects and business analysts to translate telecom industry requirements into ServiceNow solutions. Support integrations with third-party telecom systems and OSS/BSS platforms using REST, SOAP, and IntegrationHub. Ensure adherence to best practices, coding standards, and ITIL-based processes. Troubleshoot, debug, and resolve ServiceNow issues in ITSM and telecom-specific applications. Provide technical documentation and handover to operations teams. Required Qualifications: 3–5 years of development experience on the ServiceNow platform. Strong hands-on experience with ServiceNow ITSM suite (Incident, Change, Problem, Request, CMDB). Exposure to Telecommunications Service Management (TSM) module or telecom industry use cases. Proficiency in JavaScript, Glide APIs, Flow Designer, UI Builder. Experience with Service Portal and Agent Workspace development. Working knowledge of integrations (REST/SOAP APIs, MID Server, IntegrationHub). Understanding of CMDB design, CSDM framework, and telecom-related data models. Strong problem-solving skills and ability to work in an agile environment. Preferred Qualifications ServiceNow Certified System Administrator (CSA) – required or in progress. ServiceNow Certified Implementation Specialist – ITSM / TSM. Experience with telecom OSS/BSS systems and workflows. Familiarity with Discovery, ITOM, or ITAM modules.

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3.0 - 5.0 years

15 - 19 Lacs

mumbai, delhi / ncr, bengaluru

Work from Office

Responsible for analyzing and reviewing detailed business and technical requirements, and developing technical solutions using the ServiceNow platformprimarily focused on ITSM modules. Key Responsibilities: Develop, test, configure, and integrate ServiceNow ITSM modules: Incident, Request, Problem, Change, Knowledge, Portal, Flow Designer, and CSDM. Capture requirements from stakeholders/SMEs through workshops and demonstrations. Coordinate development of user stories, configurations, and ensure on-time delivery. Create custom app/software solutions via scripting and development. Manage business-as-usual (BAU) tasks. Lead value-based workshops to maximize ServiceNow adoption and impact. Profile: 35 years of ServiceNow ITSM and custom app development. Experience in ITSM, Scoped Application design, Workflow/Flow Designer, Integration Hub, B2B integrations. Strong understanding of REST, WSDL, JSON, and integration with third-party systems/data sources. Hands-on in managing application code, UI, and integration components. Skilled with Tables, CMDB, Import and Update Sets management. Creating workflows, approvals, service catalog, portal pages, widgets, UI Macros. Proficient in configuring UI Actions, UI Policy, ACL, Client Scripts, Business Rules, Inbound Actions, Macros, CSS-based UX/UI and Angular, JavaScript, AJAX, HTML, CSS, JSON. Configures Performance Analytics, Reporting, and Dashboards. Desired Credentials: ServiceNow CIS-ITSM, CSA, CAD, or similar certifications (any two). NOW Platform Development (must). ITIL v4 (optional). Locations : Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune,Remote

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5.0 - 10.0 years

15 - 30 Lacs

pune, bengaluru, delhi / ncr

Work from Office

Design, configure, and enhance ServiceNow ITSM modules. Develop custom scripts, workflows, and integrations (REST/SOAP). Automate incident, problem, and change processes while ensuring platform scalability and performance. Required Candidate profile 5–10 years of ServiceNow with deep ITSM expertise. Strong in JavaScript, Glide API, REST/SOAP integrations, workflows, and automation. Proven ability to deliver scalable solutions and collaborate

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5.0 - 10.0 years

15 - 30 Lacs

pune, bengaluru, delhi / ncr

Work from Office

Configure and implement ServiceNow Field Service Management (FSM) modules. Build work order flows, dispatching, scheduling, and integrations. Automate field operations, optimize workforce management, and ensure seamless service delivery. Required Candidate profile 5–10 years of ServiceNow experience with strong expertise in FSM. Skilled in work order management, scheduling, dispatch, and integrations. Strong JavaScript/Glide scripting and communication skills.

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5.0 - 10.0 years

15 - 30 Lacs

pune, bengaluru, delhi / ncr

Work from Office

Implement and configure ServiceNow Customer Service Management (CSM) modules. Build case/incident workflows, portals, and integrations. Ensure process automation, platform optimization, and seamless customer experience. Required Candidate profile 5–10 years of ServiceNow with expertise in CSM. Skilled in case management, portals, integrations, and workflow automation. Strong scripting and communication skills to support business and customer

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5.0 - 10.0 years

15 - 30 Lacs

pune, gurugram, bengaluru

Work from Office

Design, develop, and implement ServiceNow custom applications, Service Portal components, and integrations. Ensure platform optimization, troubleshoot issues, automate workflows, and collaborate with cross-functional teams for solution delivery. Required Candidate profile 5–10 years of ServiceNow development experience with strong skills in custom app development, Service Portal design, and integrations. Proficient in JavaScript, Glide APIs, and ITSM processes.

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5.0 - 8.0 years

6 - 10 Lacs

bengaluru

Work from Office

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter Mandatory Skills: ServiceNow - IT Service Management . Experience5-8 Years . 60% development and 40% Lead the deliverables Technical competency Core ServiceNow Development Strong hands-on experience with ServiceNow CSM module. ITSM module (RITM, workflows), service portal experience preferred. Proficient in Client scripts, Business rules, UI policies, UI actions Flow Designer / Workflow / Scripted Flows Service Catalog & Request Management CMDB & Discovery integration Custom App Development Scoped applications Scripted REST APIs, Inbound/Outbound integrations MID server configurations Team Leadership Mentor and guide junior/mid-level developers Conduct peer reviews, enforce coding standards and best practices Solution Design Translate business requirements into technical solutions Design scalable, maintainable ITSM implementations Manage technical debt and roadmap alignment Have the ownership mindset with cross collaboration skills

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2.0 - 6.0 years

0 Lacs

hyderabad, telangana

On-site

As a Technical Support Engineer at our company, you will play a crucial role in resolving technical cases created by our customers who seek assistance with understanding or troubleshooting unexpected behaviors or have technical queries related to the ServiceNow software and platform. Your commitment to providing exceptional customer support experiences will be paramount. Utilizing your skills in building trust, demonstrating empathy, and excellent communication, you will address customer questions and resolve issues through various channels including web, chat, email, case updates, and direct telephone support. A deep understanding of the ServiceNow platform and its core functionalities will be essential. You will employ various diagnostic tools to isolate the root cause of issues and diligently manage and resolve challenging cases assigned to you. In more complex scenarios, you may need to collaborate with additional teams for assistance, highlighting the importance of creative problem-solving, a collaborative mindset, and flexibility for your success. Furthermore, your role will involve providing valuable input across different business units to drive process and product improvements based on your unique perspective gained from resolving technical issues for customers. Qualifications: - Bachelor's degree in computer science or a related field is required (or equivalent degree and experience). - Minimum of 2 years of experience as a developer working on the skills mentioned in the Skills Section. - Previous experience in customer-facing technical support, preferably with web-based products or e-commerce, is advantageous. To excel in this role, you should have: - Proficiency in the components of a web application stack. - Knowledge of the AngularJS framework. - Experience with dynamic HTML components such as AJAX, JavaScript, CSS, XML, HTML, and XHTML. - Basic object-oriented programming skills, with Java proficiency strongly preferred. - Basic understanding of SQL is a plus. - Strong troubleshooting and root cause isolation skills. - Demonstrated creative problem-solving abilities and strong analytical skills. - Proficiency in analyzing log files and standard debugging concepts. - Experience in providing web development is highly desirable. - Familiarity with incident management, knowledge base, defect, and escalation management tools and practices. - Excellent verbal and written communication skills. Preferred Skills: - Previous experience working with the ServiceNow platform, such as a ServiceNow Developer handling Client Scripts, UI Policies/Actions/Pages/Scripts/Macros. - Experience with configuring Virtual Agent and Agent Workspace. - Understanding of the bootstrap framework. - Knowledge of message communication protocols. - Working understanding of JavaScript. - Familiarity with Eclipse IDE. - Previous experience in software development or software consulting. - Experience in providing SaaS support is desirable. If you meet the qualifications and possess the required skills, we look forward to having you join our team as a Technical Support Engineer to contribute to our customers" success and drive continuous improvement in our products and services.,

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10.0 - 14.0 years

0 Lacs

haryana

On-site

We are currently seeking a proficient, customer and process-oriented ServiceNow lead to join our team to begin an exciting and ambitious career with Aristocrat. You will be responsible for solutioning, design, leading development, and BAU for the ServiceNow HRSD module while collaborating with the HRSD product owner and other business users. The HRSD application is heavily used by the P&C (People & Culture) team globally and is business critical. Your responsibilities will include collaborating with the HRSD product owner, development team, business users, and ServiceNow support. You will discuss, analyze, and estimate requirements for projects and continual improvements while leading the design and development of balanced solutions for the ServiceNow HRSD module using Agile methodology. Additionally, you will provide support for technical issues/bugs, fulfill service requests, follow change control procedures for production deployment, and assist in testing efforts related to the ServiceNow platform upgrade. To excel in this role, you should have a Bachelor's degree in Information Technology or related field, or an equivalent combination of education and experience sufficient to optimally perform the key accountabilities of the job. A minimum of 10+ years of experience in ServiceNow platform development, configuration, and support, with 4+ years in solutioning sophisticated requirements, workflows, and automations is required. Overall, 10-14 years of IT experience is preferred. You should possess significant hands-on experience in HRSD applications such as Case Management, Employee Relations, and Employee Document Management. Proficiency with Scripting in ServiceNow involving Glide APIs, JavaScript, Business Rules, Client Scripts, UI Policies, UI Pages, Script Includes, UI Actions, and Access Control Lists (ACLs) is essential. Experience with providing functional and technical support to business with ServiceNow Support, along with a testing background, is necessary. Excellent knowledge of ServiceNow Best Practices, superior communication and partnership skills for effective collaboration, solid grasp of ITSM module, and experience defining and delivering using Agile/Scrum methodology are expected. Moreover, you should possess skills in prioritizing and implementing tasks in a fast-paced environment, be self-motivated with keen attention to detail, have the ability to cross-train team members, and be open to learning new technologies/ServiceNow modules. Holding certifications such as ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Implementation Specialist HR (CIS - HR) is a plus. Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We focus on delivering great performance for our B2B customers and aim to bring joy to the lives of millions of people. We are committed to responsible gameplay, company governance, employee wellbeing, and sustainability. Our diverse business is united by shared values and a mission to bring joy to life through the power of play. At Aristocrat, individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status, or LGBTQ+ identity. Our values include being all about the player, unleashing talent, collective brilliance, and being a good business and good citizen. As an employee, you can expect a robust benefits package, global career opportunities, and an environment where your individual differences are valued. Travel expectations for this role are none. Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which Aristocrat operates. Please note that at this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship. Join us at Aristocrat and be part of a global leader in gaming entertainment with a commitment to creating an inclusive and welcoming environment for all.,

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3.0 - 10.0 years

0 Lacs

karnataka

On-site

You are invited to join Infosys, a global leader in next-generation digital services and consulting. With a presence in 56 countries, we specialize in guiding clients through their digital transformation journey. We are currently seeking Servicenow Developers/Consultants who possess practical experience in the development and deployment of Servicenow solutions. Your responsibilities will include: - Demonstrating knowledge and experience in working with various Servicenow modules such as ITSM, TSOM, FSM, CMDB, Inventory, ITOM, TSM, OMT, TNI, and more. - Proficiency in handling Products & Service Catalog, Client Scripts, Service Side scripting, Business Rules, and other scripting capabilities within ServiceNow. - Configuring, customizing, and implementing the ServiceNow system, as well as ensuring seamless integration through workflow processes. - Integrating external systems with ServiceNow by leveraging integration solutions like ODBC, REST, SOAP, LDAP, SSL, and KAFKA. - Possessing a deep understanding of the ServiceNow data model and structures, and advocating for coding standards. - Hands-on experience in Agile methodologies (Scrum, User Story, Sprint model), as well as proficiency in using tools like JIRA & Confluence. This position is open across all Infosys Development Centers, and we are looking for individuals with 3 to 10 years of experience in the field.,

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7.0 - 11.0 years

0 Lacs

noida, uttar pradesh

On-site

The ideal candidate for this role should have a minimum of 7 years of experience in IT Service Management (ITSM) and IT Operations Management (ITOM) with expertise in Customer Service Management (CSM) and Enterprise Architecture (EA) modules. Key responsibilities include designing, developing, and implementing ServiceNow solutions encompassing ITSM, ITOM, HR Service Delivery (HRSD), and custom modules. You will be tasked with creating and customizing ServiceNow workflows, business rules, UI policies, client scripts, and integrations. Additionally, configuring and maintaining ServiceNow forms, fields, views, and roles are essential aspects of this role. Collaboration with stakeholders to gather and analyze requirements is crucial for delivering scalable solutions. Integration of ServiceNow with external systems using Application Programming Interfaces (APIs) and MID Servers will be part of your responsibilities. Unit testing, debugging, and documentation of changes are also expected from you to ensure system stability, performance, and security standards are maintained. The desired candidate should possess a strong understanding of ServiceNow core functionalities and development best practices. Proficiency in Workflow and Flow Designer, Client scripts, Scripts Include, Business Rule, Data Import, Access Control List (ACL), table, and database query development is required. Experience in at least two or more modules such as ITSM, ITOM, Discovery, Event Management, Performance Analytics Dashboards, and reports is preferred. Hands-on experience in JavaScript development is necessary, along with expertise in Service Portal and Widget configuration and development. Proficiency in integrating ServiceNow with third-party tools using SOAP, Representational State Transfer (REST), JavaScript Object Notation (JSON), and Scripted Web Services is expected. Strong analytical, communication, and presentation skills are essential for effective collaboration with team members and stakeholders. Knowledge of Agile methodology will be an added advantage for this role.,

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2.0 - 6.0 years

0 Lacs

karnataka

On-site

As a ServiceNow Developer at our expanding Bangalore location, you will play a crucial role in designing, developing, and implementing transformative solutions for our global clients. Collaborating with stakeholders, you will gather requirements, conduct solution designs, and deliver demos to ensure successful project execution. Your responsibilities will include customizing workflows, developing Service Portal tools, and integrating ServiceNow with external systems to enhance user experience and operational efficiency. You will be expected to perform code reviews, unit testing, and ensure compliance with ServiceNow best practices and governance models. Troubleshooting platform issues, optimizing performance, and managing upgrades, patches, and version migrations will also be part of your daily tasks. To excel in this role, you must have at least 2 years of hands-on ServiceNow development experience in an on-site environment. Proficiency in ServiceNow scripting, including Business Rules, Client Scripts, UI Policies, and UI Actions, is essential. Strong expertise in JavaScript, AJAX, and RESTful/SOAP API integrations is required. Experience with Flow Designer, IntegrationHub, and Service Portal customization is a must. A solid understanding of ITIL processes and excellent communication skills are also key qualifications. Preferred qualifications include ServiceNow System Administrator and Application Developer certifications, experience with Scoped Applications and CMDB integrations, familiarity with Discovery, Orchestration, and MID Server configuration, exposure to Agile/Scrum methodologies and DevOps pipelines, and knowledge of Performance Analytics and reporting on ServiceNow. In return, we offer a collaborative on-site environment in Bangalore that fosters continuous learning and innovation. You will have the opportunity to work on impactful projects across global enterprises, receive a competitive compensation package, and benefit from career development support. Join our team and be part of our mission to empower organizations with streamlined, secure, and scalable processes through ServiceNow solutions.,

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6.0 - 10.0 years

0 Lacs

karnataka

On-site

As a Lead/Sr. ServiceNow Developer at Gramener in Bengaluru (Whitefield), you will be part of a dynamic team that offers you an inviting workplace with talented colleagues from diverse backgrounds. You will have the opportunity for career growth and steady prospects with ample scope to innovate. The goal at Gramener is to create an ecosystem of easily configurable data applications focused on storytelling for both public and private use. Your primary responsibility will involve participating in the creation of new IT solutions or enhancements to existing solutions, from requirement gathering to launch, as part of a cross-functional team. You will be tasked with designing, developing, testing, troubleshooting, sustaining, and documenting software changes for new applications, enhancements, and defects. Your role will also include designing, developing, and implementing ServiceNow solutions based on business requirements. In this position, you will engage with global teams to effectively translate customer requirements into software requirements and identify optimized solutions within the constraints of the product. You will customize and configure ServiceNow modules, workflows, forms, and scripts to meet business needs, as well as develop integrations between ServiceNow and other systems to ensure seamless data flow and process automation. Additionally, you will design and implement ServiceNow UI policies, data policies, and access controls to uphold data integrity and security. To qualify for this role, you should hold a bachelor's or master's degree in computer science, Information Technology, or a related field. You must have at least 6 years of experience as a ServiceNow Developer with a successful track record of project implementations. Proficiency in configuring Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, complex workflows, and solution migration to higher environments is required. Additionally, experience in ServiceNow integrations, workflows, SLAs, Import Sets, and Update Sets is essential. An in-depth understanding of IT Service Management (ITSM) and IT Operations Management (ITOM) processes is crucial for this role. You should possess strong analytical, problem-solving, and troubleshooting skills, as well as sound knowledge of Computer Science fundamentals including data structures, algorithms, and operating system concepts. ServiceNow certifications such as Certified Application Developer (CAD) or Certified System Administrator (CSA) are preferred. At Gramener, we specialize in providing strategic data consulting to organizations, enabling them to make data-driven decisions and convert data into a strategic differentiator. Our product and service offerings help analyze and visualize large amounts of data, contributing to informed decision-making processes.,

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5.0 - 9.0 years

0 Lacs

noida, uttar pradesh

On-site

You have over 5 years of experience and will be working in a hybrid work mode with shifts from 9 AM to 6 PM. As a ServiceNow ITSM and Integration Specialist, your role involves identifying, designing, and delivering larger or more complex architectures, strategies, and specific solutions through the ServiceNow platform. Your responsibilities include having in-depth knowledge of the ServiceNow Platform, technology, development, integration, and modules to design, develop, implement, and test modules within agreed timelines, budget, costs, quality, and development standards. You should have hands-on ITSM process implementation experience on modules such as Incident Management, Problem Management, Change Management, and Knowledge Management. Additionally, you will be expected to have hands-on integration implementation experience and in-depth knowledge of designing and developing complex solutions for integrating ServiceNow with external tools like SalesForce, SCOM, MuleSoft, SnapLogic, Perspectium, and ServiceNow to ServiceNow Integration as per business needs. Understanding Inbound and Outbound Integrations, Rest and Soap services, and bi-directional integrations is crucial. Your role will also involve identifying and designing ServiceNow integration requirements, configuring ServiceNow ITSM application, and Service Portal in accordance with customer requirements and best practices. Collaborating with business stakeholders to gather and analyze requirements and translating them into technical specifications and solutions is essential. You will create UI forms, UI Actions, notifications, workflows, Transform Maps, and Flows via Flow Designer, as well as develop JavaScript server/client code and components like Script Includes, Business Rules, Client Scripts, and ACLs. You will also suggest and implement proposals for process improvements within projects once agreed. Providing technical documentation on modules/products, maintaining a high level of product and solution knowledge, driving business requirements, advising, mentoring, and providing hands-on assistance to team members, are also part of your responsibilities. You will develop and document best practice approaches, create and design user stories, assess solutions built by developers, and support system testing and systems integration testing. Supporting user acceptance testing, go-live, early life/warranty support periods, staying updated with the latest ServiceNow features and functionalities, and making recommendations for improvement are also important aspects of your role.,

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7.0 - 11.0 years

0 Lacs

pune, maharashtra

On-site

As a Sr. Consultant in ServiceNow Administration at YASH Technologies, you will be part of a dynamic team dedicated to reimagining operating models, enhancing competitiveness, and driving business transformation. We are committed to fostering exceptional stakeholder experiences and bringing about real positive changes in an increasingly virtual world. We are currently seeking ServiceNow Administration Professionals with 7 to 9 years of experience to join our team in Pune. The ideal candidate will have a strong background in ServiceNow administration and development, including working on User Administration, Client Scripts, UI Policies, Data Policies, Import Sets, Update Sets, Business Rules, Script Includes, UI Actions, ACLs, Email Notification, UI Scripts, Scheduled Jobs, Fix Scripts, Service Catalog, Workflow, Glide APIs, SLAs, Reports, and Integrations. Experience with Instance Upgrades, ATF, and API integrations is highly desired. Good communication skills are essential for this role. At YASH, you will have the opportunity to create a career path that aligns with your goals while working in an inclusive team environment. We prioritize career-oriented skilling models and leverage technology for continuous learning, unlearning, and relearning at a rapid pace. Our workplace is based on four core principles: flexible work arrangements, a free spirit, emotional positivity, agile self-determination, trust, transparency, and open collaboration, all supported by a stable employment environment with a great atmosphere and ethical corporate culture. Join us at YASH Technologies and be part of a team driving innovation and transformation in the technology industry.,

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7.0 - 12.0 years

14 - 24 Lacs

Hyderabad, Pune, Bengaluru

Hybrid

Job Description Advanced experience with Service Now implementations Strong technical knowledge in Scripting System Definition Business Rules Menus UI Forms UI Actions Content Management Imports Transforms Web Services and Notifications Developing designing configuring and rollout of new application modules workflows and catalog requests Experience with Business Rules Script Includes UI Actions Scheduled Jobs all scripted aspects of the Service Now system Experience with ServiceNow client and server-side JavaScript and the Service Now APIs Strong understanding of ITSM best practice processes must be self-motivated with a proven track record in ITSM technologies Experience in the development and implementation of Service Portal and Widgets Experience in Integration with third-party tools Experience with the development and implementation of ServiceNow ITSM modules Incident Management Problem Management Configuration Management Change Management Knowledge Management or other ITSM application Hands-on experience integrating multiple data sources into a unified ServiceNow CMDB as well as integrating data between Primary Skills Service Now implementation/Integration ServiceNow ITSM Module ServiceNow Scripting (Server/Client/Javascript) Secondary Skills CSA Certification is (Good to have) Workflow

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8.0 - 12.0 years

0 Lacs

karnataka

On-site

As a ServiceNow Developer, you will be responsible for developing and maintaining catalog forms, workflows, automations, integrations, and configurations related to requests, order guides, and record producer applications within the ServiceNow platform. Your role will involve implementing various components such as Flow Designer, Client Scripts, business rules, UI Actions, approval workflows, and other configurations to facilitate the creation, management, and maintenance of catalog forms and order guides. You will design and implement automations within ServiceNow while adhering to best practices for development and utilizing update sets to transfer configurations and development work between instances. Your participation in requirements gathering and workshops will be crucial to ensure alignment with stakeholders" needs. Additionally, you will play a key role in ensuring compliance with ITIL best practices and providing expert guidance on service catalog design and delivery. To excel in this role, you must possess a Bachelor's degree or equivalent work experience with 8 to 11 years of ServiceNow development experience. You should have a deep understanding of the ServiceNow platform, including ITSM, Service Requests, Change Requests, Record Producers, Order Guides, Reporting, Workflow, and Flow Designer. Proficiency in JavaScript, GlideScript, REST, XML, and other relevant technologies is essential for troubleshooting, analyzing, and resolving technical issues effectively. Preferred skills for this position include the ability to support different time zones based on project requirements, ServiceNow architecture and design experience, and relevant certifications such as CSA and CIS. Experience with Microsoft Power Automate is also considered beneficial for this role.,

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5.0 - 9.0 years

0 Lacs

karnataka

On-site

You should have formal training or certification on the ServiceNow platform concepts and possess proficient applied experience. Demonstrated expertise in at least two ServiceNow Modules such as ITSM, ITOM, SecOps, GRC, etc., is required. It is essential to have knowledge of the automation/orchestration functionalities of ServiceNow. Strong analysis, problem-solving, and decision-making skills are necessary to debug issues and find proactive monitoring solutions for ensuring platform stability. Additionally, you should have the ability to mentor junior developers, fostering a collaborative and innovative team environment. Strong communication skills are also crucial to clarify requirements with stakeholders and work collaboratively with the team. The ideal candidate should have 5-9 years of experience and hold a qualification of BE in Computer Science, MCA, or MSc in Computer Science. In terms of technical skills, you must have experience in ServiceNow development and implementation on ITSM, ITOM, SecOps, or GRC modules. Proficiency in working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, and Access Control Lists is required. Experience in the creation and customization of complex workflows and custom workflow activities is necessary. Hands-on experience in Glide and Jelly Scripting, Java Script, HTML, XML, AJAX, JSON, and CSS is essential. Additionally, experience in Webservices, SOAP, email, and other integrations is expected. Knowledge of Performance Analytics, email notifications, inbound actions, reports, gauges, and home pages is crucial. Familiarity with AngularJS, Bootstrap, and service mapping would be an added advantage. Expertise in API integrations with other systems, flow designer, instance upgrade, and execution of test plans is required. You should also be able to create test cases, test data, and contribute to the software development life cycle methodology. Resolving technical issues of projects, exploring alternate designs, fostering teamwork, collaborating with stakeholders, and ensuring client satisfaction are key responsibilities. The certifications needed for this role include CSA and CIS (ITSM)/CAD, as well as ITIL V4 certification. About Mphasis: Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis Front2Back Transformation approach. Front2Back leverages the power of cloud and cognitive technologies to provide hyper-personalized digital experiences to clients and their end customers. The Mphasis Service Transformation approach helps shrink the core through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis's core reference architectures, tools, speed, innovation, domain expertise, and specialization play a pivotal role in building strong relationships with marquee clients.,

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5.0 - 9.0 years

0 Lacs

pune, maharashtra

On-site

You will be responsible for designing, developing, and implementing solutions on the ServiceNow platform that improve business efficiency and user experience. Working with client stakeholders to document baseline, working with a team of both functional and technical consultants through requirements gathering and sprint design sessions for the ServiceNow applications. Developing detailed implementation plans for deploying the ITSM, CSM Pro Module Implementation including establishing key milestones, and finalizing budget/scope and high-level architecture. Supporting the iterative configuration of the ServiceNow application, engaging stakeholders to conduct reviews through joint design sessions. Assisting with executing system validation, preparing the organization for the transition, and ensuring readiness for deploying the Application build into production. Forging strong relationships with both the clients and project teams that will contribute to your growth and development. Basic Qualifications: - 5+ years of experience in ServiceNow implementations and optimizations. - 4+ years of experience in the delivery and implementation of ServiceNow ITSM core module. - 3+ years of experience in ITSM and CSM Pro. - Experience in Now Assist and Virtual Agent configurations. - Experience developing implementation plans in ServiceNow. - Knowledge of HR functions, processes, and best practices will be preferred. Preferred Qualifications: - Experience in Project Management. - Experience with a full ITSM and CSM suite implementation. Job Requirements: - Minimum 5+ years of ServiceNow development experience. - CSA/CAD certifications (Compulsory). - CIS-ITSM certification (Compulsory). - CIS-CSM certification (Compulsory). - Strong knowledge of JavaScript and Custom Applications. - Experience customizing ServiceNow using: Forms, UI Policies, Client Scripts, Workflows, UI Actions, Business Rules, Script Includes, Inbound Actions. - Extensive hands-on experience with web-based languages: JavaScript, CSS, Jelly, XML, HTML, and Glide. - Proficiency in integrating ServiceNow with third-party tools via SOAP/REST APIs. - Experience in agile development environments. - Strong understanding of ITIL practices and their application in ITSM and CSM solutions. Proven ability to deliver end-to-end solutions for ITSM and CSM requirements. - Excellent communication and presentation skills.,

Posted 3 weeks ago

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1.0 - 5.0 years

0 Lacs

hyderabad, telangana

On-site

As a ServiceNow Developer at Daimler, you will be responsible for designing, configuring, and customizing the ServiceNow platform in modules such as ITSM, ITOM, Service Request Management, Integrations, Custom Reporting, Customer Service Management, and Service Portal. You should have experience working in an agile environment and following agile practices, contributing to all phases of the development lifecycle. Ideally, you would have completed 1-2 projects in modules like CSM, FSM, HRSD, TSM, TSOM, Retail Core, or S2P. Your primary skills should include designing, configuring, and customizing the ServiceNow platform, with expertise in ITSM, ITOM, Service Request Management, and Integrations. You should be skilled in implementing Customer Portal and Employee Center Portal features, working on case management workflows, and utilizing AI search and predictive intelligence GenAI features. Experience in the latest UX/UI features, developing custom and Out-of-the-Box widgets, and building/configuring mobile apps in ServiceNow is essential. Additionally, you should possess integration skills with hands-on REST API development work and be able to prepare and produce software releases. Any certification related to ServiceNow would be beneficial for this role. You should also demonstrate proficiency in custom application development within the ServiceNow platform, configuration of ITOM and ITBM modules, service requests, portals, service catalogs, and customizations including Server and Client Scripts, UI Action, workflow administration, data import, etc. Experience in setting up ServiceNow integrations (LDAP, SSO, Email, etc.), gathering requirements, implementing them, writing test cases, and automated tests in ServiceNow is required. Knowledge of modifying, adding, changing Forms, Fields, UI Actions, and administrative aspects of ServiceNow will be an added advantage. Your expertise will be crucial in supporting continuous improvement by exploring alternatives and technologies and presenting them for architectural review. Your role will involve collaborating with cross-functional teams and contributing to the enhancement of Daimler's ServiceNow platform.,

Posted 4 weeks ago

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7.0 - 12.0 years

20 - 32 Lacs

Noida, Chennai, Bengaluru

Work from Office

Basic Requirements: Minimum 5+ years Relevant ServiceNow Experience . Responsible for handling escalations, participates in escalation meetings and should be solution oriented in decision makings. Should have managed a team of ServiceNow resources and is able to manage a team working remotely and on different time zones. Experience in supporting the implementation, administration, configuration, and/or development of the ServiceNow tool. ServiceNow Experience should include extensive scripting in ServiceNow, tool configuration, design work, technical configuration, and deployment. Specifically, candidates should possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog and workflows. System/Process Automation (Orchestration) experience. System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Experience with working or developing in any one of the following programming languages: JavaScript, CSS, HTML or HTML 5, Angular JS Experience in working on ServiceNow Development using Agile/Scrum methodology. Preferred Skills: Understanding of Configuration Management as it relates to ITIL Experience in the new ServiceNow scoped applications, Virtual agent, Performance Analytics, ATF, Predictive Intelligence, Agent Workspace, Mobile app etc., Web Services Integration (SOAP, REST, JSON, JDBC) Experience implementing systems using the Agile/Scrum methodology Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks Strong communication, Strong presentation and writing skills. Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members. Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions Minimum ServiceNow CSA certified. ITIL certification / CIS/ CAD ServiceNow certification is an advantage. (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives

Posted 4 weeks ago

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7.0 - 11.0 years

0 Lacs

maharashtra

On-site

As a Lead Technical Consultant with minimum 7 years of NetSuite experience and over 10 years of overall development experience, you will be responsible for various aspects of NetSuite Cloud ERP. Your role will involve developing NetSuite customizations using NetSuite's JavaScript API and SuiteCloud platforms, including SuiteScript, SuiteTalk, SuiteBuilder, SuiteBundler, and SuiteFlow. You should have hands-on experience in creating saved searches, advanced PDF layouts, form customizations, CSV imports, custom fields, records, and lists. Your duties will include translating business requirements into technical design documents by capturing workflows, existing processes, and use cases. You will be working extensively on implementing workflow solutions using NetSuite Workflow Manager, Suitelets, User Event scripts, Client scripts, Scheduled scripts, and RESTLets. Additionally, you will be responsible for customization, user training, and post go-live support. Your role will also involve conducting User Acceptance Testing for in-house developed customizations, ensuring that the solutions meet client requirements and internal business guidelines. You should have a deep understanding of NetSuite configuration, customization, integration, data mapping, and testing. Providing Users Guides and conducting extensive training for End Users to utilize the implemented solutions effectively will be part of your responsibilities. Key Skills required for this role include expertise in NetSuite technical consultancy, SuiteScript 1.0 and 2.0, REST APIs, third-party system integration with NetSuite, SuiteFlow, SuiteBundler, SuiteBuilder, saved searches, form customizations, designing, PDF and HTML layout design, and custom GL plugin development.,

Posted 1 month ago

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3.0 - 8.0 years

15 - 30 Lacs

Gurugram

Remote

onestream, implementation and development, business rules writing

Posted 1 month ago

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